MDP Supplies Avis 

Customer service is excellent, Carly Duckers dealt with my enquiry quickly and efficiently and in a cheerful manner.
Fantastic

I'm so tired of receiving my merchandise broken!!!!
This company is unreliable.
The staff is rude and negligent.
They assume their company policy overrides consumer law. and when i politely correct them they have stopped me from processing orders.

Each and every time i place an order of 11oz coffee mugs and other breakable merchandise - without fail, I receive my order with Broken items.
It has gotten to a point now, that everytime i order, i order +2 or 3 extra just in case ( its inevitable i receive some broken), but i order extra so that i can complete my orders and deadlines.

I ask them so nicely in the extra instructions comment section when i'm placing my order to have the staff take care when packaging the order and to please place Fragile stickers all over it. (Handle with care).
their excuse is - '' Sadly we can't control how these are handled once they're with the courier. ''.

Without fail - on every order - from each box of 36 mugs, i receive at least 1 or 2 broken, today i received half of a box of 12 broken!!

Apparently -''As stated on our website our policy is to refund damaged mugs, this is standard practice with all mug suppliers.''

This means i would have to re-order and pay once again for delivery. even though she quoted/ misrepresented the Consumer rights act.
''Under the consumer act customers are entitled to a replacement or refund....As stated on our website our policy is to refund damaged mugs, this is standard practice with all mug suppliers.''

In this instance they agreed to ''replace'' my mugs.
''However on this occasion I am happy to send 4 replacement mugs, if any arrive damaged these will be refunded.''
Also thinking that i perhaps don't understand my statutory rights?

Aa company's policy can't override my statutory rights under Consumer Rights act 2015.
They cannot refuse to '' put things right'' when goods aren't of satisfactory quality on delivery.
They certainly cannot Force me to accept a refund if replacement is a reasonable and available remedy.
And most definitely , they cannot require me to pay for costs that effectively deprive me of the ''remedy'' i'm entitled to.

I'm extremely unhappy that they have now without warning placed an account checkout/restriction of some sort without my knowledge. ( possibly for requesting my replacement and making them aware that i have statutory rights under the consumer act.)

Carly is an absolute gem and always extremely prompt and on the money with her service.

Speedy replies to my enquiries. super helpful. Great customer service from Carly. Thank you.

Absolutely amazing company! seriously on the ball and care very much about their customers. The fact that they still have a phone contact speaks volumes and they answer every time! they are quick to sort out any issues, such a refreshing change from a lot of companies today! MDP is always my first choice. Well done MDP! a lot of companies could learn so much from you guys :)

Always great customer service. Fast responses and super quick delivery service. Always a pleasure to deal with MDP Supplies!

Super helpful customer service, quick response and friendly chats!

Carly is an absolute credit to the company. She is professional, yet friendly and resolves any queries I have had. Her customer service is outstanding. Thank you so much Carly.

I have been using this supplier since day 1 for past 5 years . Absolutely love the service . Super fast delivery. Amazing, highly recommended.

My go to for personalised blanks

I have been a customer for MDP for a few years and I only wish all my suppliers were like these guys, when ever there has ever been an issue they have went above and beyond to resolve the Issue, when I order I get the confirmation email 5-10mins later I get the shipping details from the carrier honestly don’t think you can get better service than that

Quickest turnaround time in UK and Ireland. Easy to deal with, will definitely user again.

It's the third order placed from MDP Supplies, and I am very impressed from A to Z. Super fast dispatch time, great price, quality, and packed with care.
Many thanks to everyone.

Great experience, Erin helped me get my order in picked and shipped the same day

I LOVE MDP!! The great thing is that you can actually talk to real people in customer support, something that is becoming rare these days. They are always helpful & their prices are great too! ❤️❤️❤️

Ordered box of 12 mugs, 7 were broken upon delivery and the issue was sorted ASAP. Carly sent replacment mug in double walled bexes and extra packaging.
Brilliant customer service always.

Have been using MDP Supplies now for nearly 2 Years, Fantastic Service, Any Issues are resolved quickly & efficiently, Customer Service is Fantastic, Carly is always quick to response to queries & extremely helpful,Brilliant Company, Great Staff, Thank you!

Have used MDP for many years and have always found the products on offer to be good value.
The customer service over both phone and email in particular is very good. Prompt replies and always friendly.
Carly deserves a special mention here, had a recent warehouse picking issue with our order and had the incorrect item replaced and dispatched the same day, no questions asked.
Well done MDP, a good example for other suppliers to follow.

Great customer service , quick response and very quick resolution to a parcel which went missing , thank you very much
J Williams