Merkx Avis 

I had a minor problem with the speedo not working. I messaged them in the afternoon on a Sunday and they got straight back to me with in 5 minutes and told me how to fix it. If that didn't work ( it did) the gentleman, said to get straight back to them and they will sort it out. So helpful, and the bike is awesome. I bought it off the internet. I felt like it was a bit of a risk but its been a great decision.

Bought the bike as a gift to the family. It has been great since the day I spoke to the team on the chat. The bikes is sturdy and powerful enough to get me 82kgs up a steep hill. I did have to peddle a small bit but nothing to much.Highly recommended..

Amazing bike, absolutely love it! My original one was stolen and merkx were kind and quick to help me replace it. (Get a tracker for anyone looking to purchase this bike).

Very helpful in answering questions. Very quick to respond and delivery was fast. All good.

The bike was mostly assembled and the instructions were easy to follow, however there should be a bit more detailed photos for putting the front wheel on.

Everything about the bike and transaction.

Good service , they seem to always deliver what they promise , it was good to buy through them because you can get service and communication, bike goes good had it a couple of years , would buy through them again

My bike was delivered without pedals. Supplier did what they could to get replacements but it took almost two weeks just to get pedals. Their communication was very good during this time.

Great company to deal with Megan and the crew are very helpful and stick to their word on a deal. I would recommend this company as being very solid.
Dual motor electric bike I ordered is awesome.

Service was good.
Delivery time was acceptable for such a large carton. The bike itself is easy to assemble and check everything as well. It handles good.
Not sure if the battery is Samsung.. the suspension is way to hard. Overall not bad for the price. I really enjoy riding it.

What a great bike already done over 200km and hasn’t missed a beat on or off road! Great service from ordering to fast shipping and delivery and I will definitely do business with you in the future well done and thankyou very much. 👍

Was travelling when Merkx bikes started to flood my facebook
Did some research on these and 2 other bikes
Some the other companies slow on uptake to reply any contact I had queries on how to build bikes in stock the responses were brilliant and sam quick
Now to enjoy a ride after putting together

Thanks Merkx brilliant customer service and support

The whole process was effortless and from the purchase to the delivery and even the assembly was simple and quick.

Very easy to buy the s700 a very sturdy push bike great communication with the team at mertz I recommend any one looking for a electric bicycle take a look at there products I am very impressed with my purchase ,I also bought a extra battery mirrors recommend getting extra battery.

Great fast service next day delivery

Quick delivery, very poor instructions, no manual, youtube video very unclear. Manual for controls very confusing and only available after delivery. Very disappointed as I still have issues with the operation of the bike and will never buy from Merkx again.

Great responsive sales advice from Megan and received the bike within a week of ordering. It was relatively easy to assemble watching the video instructions (at half speed!)
I'm really happy with the Cargo bike for the money I paid. It feels solid and has enough power to get me up reasonably steep hill where I live. I love that the accessories are reasonably priced (I paid $60 each for the kiddie safety railing and cargo basket which I have been able to attach to the front carrier, although it would habe been good if the predrilled holes on the cargo basket were also drilled on the front carrier. It is designed to go on the back, but since I have kids in the back I needed a big basket up front. The two batteries feature is also good. I drained my first one and could switch to the second one to get home. I got about 50ks out of a single charge of both batteries, but I am living at the top of a hill so frequently using level three assist.
Basically this bike is good value in my book at $2,400 all up with accessories. Any comparable cargo bikes are about $3,500 to 4,500 with heavy price tags on the accessories (nearly $350 for a kiddie rail and seat padding on the cargo tail!). The 2 year warranty is a big bonus and I believe the customer service will be good if I need it, based on other reviews, which were also consistent with my purchase experience. There is zero branding on the bike which indicates a straight from source scenario, but this seems to have helped considerably lower the price. Overall I would recommend the cargo bike if you are looking for this type of bike for school runs etc. My daughter loves hollering to all her friends as we whizz past. She has dubbed it "Zoomer"! I was nervous because the bike is a recent addition to Merkx range and there were no other reviews. Other than the occasional gear slip which I will get around to adjusting, everything has worked perfectly out of the box and its a fun ride. Handles well on grass also with the fat tyres. Hope this review helps others who are looking. I am really happy with the extra daily incidental exercise im getting (I still need to pedal hard to get up the hills, its not a cruiser!) But this is what I was looking for.

Value for money, great service and prompt delivery. Thanks.

It was a fast and straightforward process in all regards. Even though a little thing is still missing I learned a lot via the offered tutorials. I did my first ride out today and that on my usual daily commute and it was a full success. Service and Quality are on high level

Have been using my S600 for work & paddle club commute daily for a week now. An excellent purchase! Great robust design & very well built. Excellent craftsmanship! At 35-40kg the shocks back & front, hydraulic disc brakes & wide soft saddle make for a very stable & comfortable ride. The dual motors give this bike a lot of grunt especially up hill (which is what attracted me to this model) & a very exciting road ride... The combination of gear selection & PAS setting for different topographies & conditions is key to using this ebike. Highly recommend buying a pair of rear view mirrors especially if using in urban settings. Clearly, the bike is be well set-up for offroad/ hybrid use though have yet to test off road.

Still getting familiar with the various code settings. Two or 3 more top gear cogs for downhill would make this machine perfect.

Absolutely recommend this for people ok with the heavier & more powerful ebikes. Top marks Merx/ Shengmilo!!!