Merkx Avis 

Every time I had an issue which were minimal it was handled quickly and efficiently

Fantastic communication Megan responded quickly and followed up all requests quickly , item is great well packed and goes excellent. Thanks Merkx would recommend

I've only used 3 times and im 120 kilometres and the peddles are grinding and the peddle arms have lost their fread becouse they have made them aluminium it's shit put it bluntly is their a warranty on these bikes ?

Good delivery time
Still waiting for a battery

Had the bike for over a week and still no battery. Due to the weight of the bike it’s not really possible to ride it without battery assistance

After sale service was fast and very helpful

The staff were helpful, the bike arrived in 4 days, and it ticked all the boxes that I needed it to do. And it is nice to ride.

The communication was fantastic with Megan at Merkxs bikes Melbourne after the first bike came then the batteries. There was quite a delay with the second bike of which the communication with Megan was second to none.

Great bike for the price great service but you may have to peddle more than I do to get the kilometres out of the battery love it

service is very good, packaging was ok, I would highly recommend them guys, my only minor very little thing was two things didnt come in the box however they have been great replying to me and are sending me the missing items. great service products great have someone in the family looking to buy a second bike of them now lol..

My new MX06 was delivered within a few days, followed by the battery a few days later. It was very easy to put together. I love the sturdy build quality, and the ride experience is even better than I anticipated. The only down side is that the handlebar stem is not height adjustable. I'm fairly tall (178cms) and have the seat height set at a comfortable 14cm, but this tips me forward too much and puts all the weight on my arms, which soon becomes wearing, so I got my local bike shop to fit a 'handlebar stem' height extender ($80) which lifts it by 8cms. The whole package is now perfect, and I recommend this bike to everyone.

Good fast service, easy to deal with and sort problem out very quickly. Thank you

The overall delivery speed and customer service were fantastic. However, I have some concerns about the quality of the Shengmilo MX05 bike. This is my second time buying the same bike and unfortunately, it has the same issue. After a few days of riding, the brakes gradually stopped working and there’s a loud scratching noise when I push them. While I’m generally happy with the bike, the brakes are no longer working properly.

I purchased two MX05 during the Christmas sales, the new model bikes arrived as communicated with hydraulic brakes which add to the great value. They were well package and easy to assemble. We had to wait a few extra days for the batteries as communicated. So far the bikes have been great, I would recommend both the bikes and Merkx

Great purchase experience and customer service plus I love my new MX06 bike!

A part of my bike that wasn't covered by warranty failed. (The luggage rack on the back of my S600.)
I enquired to Merkx about it and they replied that they would be happy help. The part cost me half the price of the same part on the Shengmillo site. Plus free delivery.

Great bike, highly recommended. Not for children under 16 as they can go fast. Robust and lots of fun. Great service, quick delivery and customer support.

Excellent service. All questions answered quickly. Bike delivery in 3 days by competent courier who found my tricky address. And a great bike.

It was a quick delivery and everything was there but the quality of the product is not great and it is too small for me. 26"

Great quality bike . Very impressed.great customer service.