Miniso Avis 

molto veloce la spedizione

No customer service AT ALL !!!!
Everyone is pointing to another and absolutely NO ONE is helpful. Very bad ❗️
For me a reason to never buy there anymore.
No reply on email. NOTHING at all!!

And that all about an article of $10

Ho acquistato per mio figlio un robot Transformer giocattolo. Tornati a casa abbiamo notato che non vi era alcun manuale di istruzioni per far diventare il robot autovettura e viceversa. Vi era altresì un QR code che avrebbe dovuto rinviare ad una pagina internet con il manuale. La predetta pagina era inesistente. Abbiamo tentato di capire il meccanismo ma le gambe si staccavano continuamente dal corpo del Robot. Il giunto che le teneva attaccate era talmente delicato e sottile che si rompeva ad uno dei primi tentativi di reincastro della gamba. Pertanto prodotto di scarsa qualità ed assenza del manuale di istruzioni. Ho scritto una mail al servizio clienti della miniso Segnalando l'accaduto e chiedendo gentilmente il cambio del Prodotto. Non mi è mai arrivata mai nessuna risposta. Delusione totale..

Amo questo negozio! Ho già acquistato in passato: 2 volte a Bologna e 1 a Desenzano Del Garda. Questa mattina mi è arrivato il loro pacco: intatto, e dentro era impacchettato meticolosamente!! sono rimasto davvero soddisfatto e i prodotti sono bellissimi. Grazie, comprerò ancora da voi in futuro!

Went to the store that’s located in Irving Park Plaza in Norridge, Illinois. The so-called manager was very rude and didn’t understand that I did not get my discount on my receipt. You buy $40 worth of merchandise and you get $5.00 off. I did that, but my receipt did not show it. I questioned her and showed her the receipt. She said on her register showed that I got my five dollars off, on my receipt it showed no discount of five dollars. I proceeded to add up on my Calculator everything I bought it totaled $44.96. from there five dollars should’ve been taken off, and the total would’ve been $39.96 then you add the tax. But on the receipt, I was charged, $50.10. No, five dollar discount . They are ripping people off if they do not check the receipts before they leave the store!
Hi asked her again to fix the problem. She said no she couldn’t do anything about it, So I returned everything. Then she would not give me a copy of the return receipt. She said that they keep the copy and do not give it to the customer. I will never go there again and hopefully no one else will.

In the festive labyrinth of Miniso Indooroopilly, I embarked on a quest for Yuletide treasures and whimsical stocking stuffers. What awaited me was less a shopping spree and more a theatrical escapade, starring a cast as varied as the store's array of knick-knacks.

First, the shining star: a young lady adorned with tattoos as unique and captivating as her personality. Like a sprite in a forest of retail, she fluttered about with grace and efficiency, her service nothing short of spellbinding. She was the human embodiment of Miniso's eclectic charm, a beacon of helpfulness in a sea of consumer chaos.

However, every tale needs its twist. Enter stage left: the enigmatic 'creeper'. This seemingly lost soul wandered the aisles, leaving her post at the counter as desolate as a ghost town. With the finesse of a square peg in a round hole, she meandered with an air of misplaced authority, leaving customers in a bewildered limbo. Her purpose remained as elusive as a chameleon in a kaleidoscope.

Amidst this mélange of staff, the manager Zoe stood as a paragon of professionalism. With her poised demeanor and dark, straight hair, she was a lighthouse in the foggy night of retail uncertainty. Alongside the tattooed fairy, Zoe was a testament to the heights Miniso could soar when piloted by capable hands.

In conclusion, Miniso Indooroopilly is akin to a box of assorted chocolates - a delightful mix with the occasional baffling choice. The disparity between the staff's competence is as stark as night and day. While the tattooed angel and the stoic Zoe make the journey worthwhile, the wandering creeper might just be the reason to chart a course to a different store next Christmas.

The workers are always so helpful and kind, every time I go to Miniso everyone’s always so friendly. I buy a lot of my friend’s birthday gifts there as well and they love the products! Would definitely recommend.

Went to Southfield mall Miniso Nairobi .There toys are very cheap and always break down ,I went for an exchange and told because I went home with it they cant exchange it .No forced break it was just faulty .Never buying toys from them .

Mooie produkten.
Maar contante betaling niet toegestaan.
Dus loop ik de winkel voorbij.

Whilst in the shop they were advertising an item they didn't sell so I asked why and one of their assistants who wasn't part of the conversation gave me a torrent of abuse.
Secondly, when we got home, 1 item didn't work and another was just an empty box and surprise surprise no receipt was provided. Shame on you miniso Ballymena.
Definitely won't return to that shop.

Visited my local Miniso and was surprised at how assistive, friendly and welcoming the staff were. They went above and beyond with finding the right-sized item, searching through the back inventory. I also happened to snatch the last “yummy” series plush on the shelf that I’ve been eyeing. It’s so SOFT.
Happy with my purchases. 5/5 for customer service, affordability and stock availability. Highly recommend going in store.

First off, if I am able to give a zero rating I would.

I was at miniso in Oshawa center, my kids saw 3 smiley face stuffy priced at $3.99 and showed is was $14.99 when the employee scanned it. She advised that miniso does not do corrections or price adjustments. I was disappointed to know that they wouldn't honor the price, even though there was a sign that Cleary stated they were for $3.99. I work in media and this is unacceptable. Any other store that you go into whenever thei
I visited the store on July 7th around 1:45 pm. Please see the cameras in the store for accuracy of the situation.

I have my four kids with me and wanted to get 3 of them. I spoke with Marco who is the manager of the store and said he would only offer me one free plush. If all three of my children wanted one how is that fair. I don't think that Marco or the employees even tried to resolve this issue or even offer anything to ensure my satisfaction.

I had emailed the complaint email
who got back to me after 5 days- was no help and after my reply it's now been almost a month with no response.

Miniso Online (USA) seems to be poorly managed and maintained, leading to unfulfilled orders and lack of communication. I placed an order on the website because their social media advertised some good sales. The website states orders are filled between 2-3 business days, which isn't necessarily a guarantee, but you'd assume a company would contact their customers if there were delays. I waited a week (in business days) to email them and ask the status, as it still hadn't been fulfilled. I received a generic response from customer care, stating they were upgrading the warehouse and they'd "arrange the order in 2-5 days". It's now been nearly a month since I placed the order and I've had to open a Paypal dispute, as I've not heard from them again or received my order. If they are truly upgrading the warehouse, perhaps put a notice on the homepage to let customers know that there would be heavy delays. I don't think they are actively trying to scam anyone, as it is a legitimate company with stores across the globe, but I do think they have poor customer service and inventory management. This doesn't appear to be a new problem, reviews across the web for Miniso Online in other locations, take months to receive refunds or partial orders, as items weren't actually in stock. It's very disappointing, as I like the retail stores and the products they carry. I would avoid shopping with them online, at least until they can be trusted.

Order supposed to have arrived but the delivery company keep saying they're trying to collect but the store isn't handing it over.
So either the store is absoloutely poor at knowing their job, or the courier (EVRI/HERMES) is. The store picks the courier so that does fill me with confidence.
Useless. 1st and last order and really wouldn't recommend. Customer service non existent too. So now I don't have the money I don't have the order and the courier hasn't even picked anything up because the store won't give it to them.

I went to miniso mall of emirates with my friend,the employee's are very friendly and approachable most especially Geneva,the product is good quality and affordable in price.

I went to miniso mushrif mall to buy for my kit...and I spoke to 1 lady named Christine working there, she was very helpful and so kind to assist me. Talking with her, really made my day🥰🥰 after working for long hours duty.

Non accettano American Express. Una stella.

Subject: Complaint about Racial Profiling by Store Employees
I hope this letter finds you well. I am writing to express my deep concern and disappointment regarding a distressing incident that occurred at your store in Punta Cana, Dominican Republic on 24th June 2023. It is with a heavy heart that I bring to your attention an instance of racial profiling that I personally experienced, as well as witnessed being inflicted upon other customers of diverse backgrounds.

I value and appreciate the services your store provides, as it has been a convenient and trusted establishment for my shopping needs. However, the incident I am about to describe has left me with a profound sense of discomfort and undermined the trust I had in your store and its employees.
On 24th June 2023, I visited your store with the intention of purchasing beach sleepers. As I entered the store, your employee asked me rudely to hand over the grocery bag that I was carrying as per many stores policies, I complied and handed the bag and proceeded to enter. I couldn't help but notice that many white customers entered the store with many bags similar to mine and were not asked to hand them over and the way in which certain employees closely monitored and scrutinized customers who appeared to be from minority backgrounds. It was evident that their behavior was motivated by racial bias, as they subjected these customers to unwarranted suspicion and treated them differently from other patrons.
Regrettably, I, too, became a victim of this unjust treatment. While browsing through the store, I noticed an employee shadowing me at an uncomfortably close distance, making me feel singled out and targeted solely based on my race. This experience was not only distressing but also degrading, as it violated my rights as a customer and as an individual deserving of equal respect and dignity.
Racial profiling is a grave violation of human rights and goes against the principles of fairness, equality, and inclusivity that should be upheld in any establishment. As a customer, I believe that it is our collective responsibility to foster an environment free from discrimination, where everyone is treated with dignity and fairness, regardless of their race, ethnicity, or any other characteristic.
I urge you to address this issue promptly and take immediate action to rectify the situation. When I asked the manager of the store why they were profiling black customers she ask me to live. Here are some steps I believe should be taken to address the problem and prevent its recurrence:
1. Conduct thorough training sessions: Organize comprehensive training programs for all employees to raise awareness about the importance of diversity, cultural sensitivity, and the detrimental effects of racial profiling. Emphasize the values of respect, inclusivity, and equal treatment for all customers.
2. Implement clear policies: Establish and enforce explicit policies within your store that explicitly condemn any form of racial profiling or discrimination. Clearly communicate these policies to all employees, making it evident that such behavior will not be tolerated.
3. Encourage reporting and accountability: Create a safe and confidential system for customers and employees to report incidents of racial profiling. Implement appropriate mechanisms to investigate and address complaints promptly and fairly. Hold employees accountable for their actions and impose appropriate disciplinary measures when warranted.
4. Promote diversity and inclusivity: Actively foster an environment that celebrates diversity and inclusivity by showcasing diverse staff members, incorporating diverse perspectives in decision-making processes, and supporting community initiatives that promote equality.

I sincerely hope that you take my concerns seriously and take swift action to rectify the situation. I believe that by addressing this issue head-on, you can demonstrate your commitment to creating an inclusive and welcoming environment for all customers.

I would appreciate a prompt response from you regarding the actions you intend to take to address this matter. Please understand that I am cutting my vacation short in Punta Cana due to the distress this incident caused me. Please ensure that discrimination and racial profiling are eradicated from your store.
Thank you for your attention to this important matter.
MARITZA C.

The assortment in the one and only store in germany is always the same, It never changes.
While other miniso stores around the world are full of cute Sanrio products, this store is still stuck with we bare bears, marvel and even old Halloween things!
You would ensure a lot more attention and sales if you would finally bring all the Sanrio products to the store in Germany.

and unfortunately you don't answer messages at all, i've been trying for months, but only get automatic messages that you'll get back to me soon... which never happens. I am very disappointed and don't know if I will buy from you again

Da #miniso Napoli mio figlio di 4 anni ha fatto cadere accidentalmente un tazza dai loro scaffali strapieni. Mi hanno fatto pagare 13 euro di cocci. Non ci tornerò mai più.