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Lisez les avis des autres

Noté 5 sur 5 étoiles

I took my water damaged phone in to the Kings Lynn shop for repair, the staff were polite, courteous and helpful. I had to wait for the necessary components to be ordered but I completely understan... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

This earphones & charger adaptor was advertised as an original Samsung product. When it arrived, it clearly was not. It's kind of worked for a couple of weeks, although the sound quality wasn't brill... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I found the company responded quickly to my emails, advised when returned goods had been received and replacement dispatched. The only reason for a star less was because a question I had asked in e... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I ordered a blue tablet case but received a message stating it was out of stock, chose two alternative colours only to be told they were also out of stock, and they only had one colour left. Accepted... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de téléphonie mobile

Informations provenant de diverses sources externes

mGuru is a family owned mobile accessories online retailer based in Luton. We offer Free UK delivery and low shipping costs for worldwide delivery.`


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

257 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

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3,3

Tous les avis

(257)

3 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

When ordering items non were available…

When ordering items non were available but stock being delivered within 3 days found difficult to add items to same basket ,I amreturning 1 item as when put into phone (cable) says it wet although have had it in good dry place in warmth still registering wet !

6 février 2021
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Réponse de mGuru

Really sorry to hear about the issues you had. If still require any support please contact our customer support team.

Noté 5 sur 5 étoiles

Excellent service

Excellent service - quick delivery even in difficult times.

3 février 2021
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Réponse de mGuru

Thanks for your feedback

Noté 5 sur 5 étoiles

Arrived quickly

Arrived quickly.

As described.

All good

2 février 2021
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Réponse de mGuru

Thanks for your feedback

Noté 1 sur 5 étoiles

Didn’t work at all

Sorry, didn’t work at all. Waste of money.

20 janvier 2021
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Réponse de mGuru

Really sorry to hear the device did not work. Please contact our support staff if you have not done so already. We have a 30 days no quibble returns guarantee.

Noté 2 sur 5 étoiles

I ordered a iPad cover and was sent the…I pad cover

I ordered a iPad cover and was sent the wrong one ,I’m awaiting a replacement for the right one so I can return the wrong one sent.As yet have heard nothing.

5 janvier 2021
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Réponse de mGuru

Really sorry to hear about the wrong item being sent. We are waiting on a replacement to arrive as this item is currently out of stock.

Noté 1 sur 5 étoiles

Don't believe the Product Description - FAKE ALERT

They listed an Apple iPhone Lighting to HDMI adaptor in the same way as Apple products. With the full intent of passing this off as a genuine Apple product, it's not.

It's a cheap copy and fake imitation which died after using it once, I've currently put in a claim for a refund on their website, but I don't hold out much hope.

DO NOT PURCHASE ANYTHING FROM THIS SITE.

It will only end up being a fake/copy that won't last too long after you first use it. Another sign of a bad company, they don't have a phone number to call them, so they don't stand by their products. There is a phone number, but its just a recorded voice message.

You will not be able to talk to anyone.

24 novembre 2020
Avis spontané
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Réponse de mGuru

All our products are listed with brand description visible to everyone browsing on our website. This product is listed as "Universal" and we have hundreds of satisfied customers who have used this product without any issue. Any faulty item can be returned for full refund. We also offer 30 days no quibble returns guarantee where the product does not meet our customers expectation for any reason. Our customer support team provides quick resolution via email but also respond to phone calls. I would encourage you to email customers@mobileguru.co.uk so that we can help you to resolve this matter. We have been in business since 2002 and remain in business due to our customers support, good service and quality products.

Noté 5 sur 5 étoiles

Ordering was easy

Ordering was easy. It is difficult to source the product as the original device is an old series, but MGuru had a small stock. Delivery was in accordance with promise. As the product is meant as a Xmas gift, it's total success is yet to be tested !!

10 novembre 2020
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Réponse de mGuru

Thanks for your feedback

Noté 5 sur 5 étoiles

Good customer service and problem resolution

I recently purchased a product that had missed the (international) delivery date by 2 weeks. The store provided proof of non-tracked shipping. The address was missing the street number (probably my mistake), however the package had not arrived at the local post office at all. After a few communications back and forth, the store sent me a replacement. A few days later the initial package arrived, so the delay was most probably due to postal services' fault, apparently due to Covid-19 service disruptions. The second package is still in transit and will probably also arrive within a similar time frame.
I found the store's response very decent and customer oriented and I am very happy with the service provided.

3 novembre 2020
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Réponse de mGuru

Thanks for your feedback

Noté 1 sur 5 étoiles

Bad quality screen protector

Bad quality screen protector. Could not use it.Ended up throwing it away.What a waste of money.

3 novembre 2020
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Réponse de mGuru

Sorry to hear about your poor experience. Please contact our customer support team if there is any support we can provide.

Noté 2 sur 5 étoiles

Didn't work

Delivery was fairly quick but the whole thing was let down by the fact the device I ordered doesn't work.

2 novembre 2020
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Réponse de mGuru

We have a no quibble returns guarantee. Please contact our customer support team who can advise.

Noté 3 sur 5 étoiles

No quite what I thought I was buying

I am very happy with the service I received . My only issue is that the case I bought does not seem to handle the weight of my iPad Pro.....
The grooves which should allow my iPad Pro to be used hands free just do not seem to be deep enough, I am constantly having to pick my iPad Pro back up and re-position it.

16 septembre 2020
Avis spontané
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Réponse de mGuru

Sorry to hear about the case. If there is anything we can do please contact customers@mobileguru.co.uk

Noté 5 sur 5 étoiles

Good service

Excellent communication from the sales team from point of purchase to receipt of goods. Great product, will definitely shop with them in the future.

10 septembre 2020
Avis spontané
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Réponse de mGuru

Thanks for your feedback

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