Excellent customer service. Informed by phone of the delivery date and time. Also called by Chris to give his e.t.a. Chris was polite, friendly and professional. He answered all our questions with eas... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Today I needed the services of Green Power engineer DALE. He was very polite and had a very good knowledge of mobility scooters, I explained the problem I had with my scooter which I only just over a... Voir plus
L'entreprise a répondu
Thanks greenpower another excellent handover of my mobility scooter and a big Thanks to fred who made the handover really easy to understand all the details of my scooter and very polite this is... Voir plus
Just had the first fault of any kind on my falcon scooter repaired after three and a half years of happy travelling. While here the engineer also gave my scooter a good look over and reported everythi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Established in 2012, Green Power has grown to be ones of the UK's leading brands within the mobility scooter industry. Our mobility scooters offer innovative mobility solutions for you and your loved ones. We pride ourselves on the extraordinary service we provide which has come from providing high quality, reliable and durable electric mobility scooters and electric bicycles to our valued customers for over a decade. Due to our extensive experience, we have learned to design unique models to match the varying needs of our customers.
Coordonnées de contact
Portrack Grange Road, TS18 2PH, Stockton-on-Tees, Royaume-Uni
- 01134900379
- info@MobilityPower.co.uk
- www.mobilitypower.co.uk
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Met with Malcolm today and he was very…
Met with Malcolm today and he was very helpful and informative. Gave me lots of reassurance. Would recommend him to others. I bought a scooter from him today in Bedworth, Warks. From Margaret Randle c/o Tyrone Reynolds.
28 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your 5-star review! We're so pleased to hear Malcolm was helpful, informative, and gave you plenty of reassurance. We'll be sure to pass on your lovely comments. Thank you for choosing Green Power Mobility, and we hope you enjoy your new scooter!
Fitting solid tyres
John arrived at my house around 11am to fit 4 solid tyres to my fastest scooter, he had to park around the corner of the street as there was no parking spaces available he told us what the job involved and said it would take around 25 minutes, so I gave him the keys and off he went around the corner to his van to fit the tyres he had the job done within the stated time that he said. Thank you to John for a professional job well done.
27 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your great review. We're pleased to hear John provided a professional and efficient service, keeping you informed and completing the job within the expected time. We'll be sure to pass on your kind comments. Enjoy your Fastest scooter!
Andy the delivery guy was very helpful
Andy the delivery guy was very helpful, he went through all the necessary procedures how to operate the Unique 500 mobility scooter, great service! the scooter is easy to operate and everyone in our household including grandkids thinks it looks cool , it feels stable when riding, I am a very happy customer
27 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your fantastic review! 😊 We're delighted to hear Andy provided such helpful service and took the time to explain everything about your Unique 500.
It's wonderful to know you're finding the scooter easy to use, stable to ride, and that it's proving to be a hit with the whole family—even the grandkids! 😄
Thank you for choosing Green Power. We wish you many happy and enjoyable journeys!
They like to charge lots for items
They like to charge lots for items.
There's no help with info unless your paying. Other companies are a lot better with being able to buy parts with out being over charged and then your over charged for post.
Do not buy green power at all.
27 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for taking the time to leave your feedback. We’re sorry to hear that you feel this way.
We have been unable to locate a customer account matching the details provided, so we are unfortunately unable to identify the specific purchase or parts you are referring to. We’re also unclear from the review which items you have been charged for or what information you were unable to obtain without payment.
We regularly provide parts and support to customers who have purchased our scooters second-hand and have never purchased directly from us, so we are always happy to assist wherever we can.
Our genuine replacement parts are supplied directly by us, and we make every effort to keep our prices as competitive as possible. Many of our parts prices have remained unchanged for several years despite significant increases in operating and supply costs. Our postage charges are also based on a standard delivery rate.
If you would like to contact our Customer Care Team with your details, we would be happy to look into your specific concerns and see how we can help.
Many thanks,
Customer Care Team
John was very thorough and patient
26 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your lovely review! 😊 We're delighted to hear John was so thorough and patient. We'll be sure to pass your kind words on to him.
Thank you for choosing Green Power!
The whole experience of it was… excellent
The whole experience of it was excellent John fitted new solid tires on my dad's mobilty scooter and did a fantastic job. My dad was finally able to leave the house this morning. Mr kevin nelson thank you
24 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your wonderful review, Kevin! 😊 We're delighted to hear John did such a fantastic job fitting the new solid tyres to your dad's mobility scooter.
It's especially lovely to know your dad was able to get out of the house again. We'll be sure to pass your kind words on to John.
Thank you for choosing Green Power!
Andy that delivered the scooter the ja…
Andy that delivered the scooter the jh 500 went over the top to fill me in as to what to do..and at 90years old I did nead it
Thanks a lot .and what a beautiful scooter. 10 out of 10
24 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your wonderful 10/10 review! 😊 We're delighted to hear you're so pleased with your new JH500 and that Andy took the time to explain everything clearly and make you feel comfortable using it.
We'll be sure to pass your kind words on to Andy. Thank you for choosing Green Power, and we wish you many happy journeys on your beautiful new scooter!
Very fast dlivery,and LEigh wasgreat in…
Very fast dlivery,and LEigh wasgreat in explaíning eveything about the scooter
10 out of 10 regards Brian
22 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your fantastic review, Brian! 😊 We're delighted to hear your scooter was delivered so quickly and that Leigh explained everything clearly.
We'll be sure to pass your kind words on to Leigh. Thank you for your 10/10 recommendation and for choosing Green Power!
Customer care is shocking so be aware
Bought my 2nd mobility scooter from Green power and took delivery of it 9 days ago . The back basket was broken so the delivery driver just pulled the top off . The brake is so tight I need 2 hands to to release it and put it on . I rang the next day they offered me £30 off , I said no I needed the closed basket and needed to be able to put the brake on . The lady on the phone said she'd ring me when they had someone in my area to bring a new basket to fit and he'd also look at the brake . 9 days later and they've still not bothered to contact me .
So whilst the scooters are great value for money their customer care is not so great .
The day after i put the review on here i get a text msg not the courtesy of a call . The text says someone will be arriving on 8 Aug almost a month after delivery and my time slot 6.30am -11.30am 😂 . Living at the coast my scooters rust really quickly so I change them every cpl of years , this will be the last 1 I buy from Green Power .
15 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were unhappy with the communication regarding your engineer appointment.
We would just like to clarify that, according to our records, the issue was attended to within 10 days of being raised. When the job was initially logged, we advised of our current engineer turnaround time due to a particularly busy period, so the appointment was not left outstanding for a month.
As standard, engineer appointment dates are sent by text message for confirmation. If we do not receive a response, we would then follow up to ensure the appointment has been received and confirmed.
We always aim to attend to customers as quickly as possible and appreciate that waiting for an engineer can be frustrating. We’re pleased that we were able to arrange attendance and address the issues raised.
If you do require any further assistance, please don’t hesitate to contact our Customer Care Team.
Many thanks,
Customer Care Team
Very pleased
Just took delivery of my brand new Dashpod which I didn't expect until the following day, Dale the Delivery guy was lovely and thoroughly demonstrated and explained everything to me regarding the scooter.
It's a great scooter, comfortable will be great for the winter months
Overall I'm very pleased.
23 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your wonderful review! 😊 We're delighted to hear you're so pleased with your new Dashpod and that Dale provided a thorough demonstration, making sure you felt confident using it.
We hope your new scooter keeps you comfortable all through the winter months. Thank you for choosing Green Power, and enjoy your new Dashpod!
Had my new battery's fitted today by…
Had my new battery's fitted today by DALE .Good job done. Gave me some good advice about charging battery's couldn't of wished for a better engineer
23 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your fantastic review! 😊 We're delighted to hear Dale did such a great job fitting your new batteries and that his charging advice was so helpful.
We'll be sure to pass your kind words on to Dale. Thank you for choosing Green Power!
John (Engineer)
John (Engineer) came to change my motor today, this man was polite friendly and not only did the job but went above and beyond, he even gave some great maintenance advice, massive thankyou for not judging me on my disabilities, I would highly recomend him anytime.
Mr.W.J.Lancett
23 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you so much for your wonderful review! 😊 We're delighted to hear John provided such friendly, professional service and went above and beyond during your motor replacement. It's great to know his maintenance advice was helpful too.
Your kind words mean a great deal, and we'll be sure to pass your feedback on to John. Thank you for your recommendation and for choosing Green Power!
Love my scooter
Rob delivered my GP500 mobility scooter yesterday. He gave me a really good tutorial and I was able to test drive my scooter while he was there.
I have severe ME and have been housebound for nearly 9 months. I took my scooter to the park today with my husband and we sat looking at the views. The scooter coped with the hills and with the grass and the uneven tarmacked path. I can't believe how it's given me my independence and freedom to get outdoors again. I even had a compliment on how nice it looks.
22 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you so much for your wonderful review! 😊 We're delighted to hear Rob gave you a thorough demonstration and made sure you felt confident using your new GP500.
It's especially heartwarming to know your scooter has helped you regain your independence and enjoy the outdoors again after such a difficult time. We're thrilled it handled the park so well and that you're already receiving compliments on it!
We'll be sure to pass your lovely comments on to Rob. Thank you for choosing Green Power, and we wish you many happy and enjoyable journeys ahead.
JOSH B the driver and engineer was…
JOSH B the driver and engineer was fantastic, turning up early and spent time going through all the functions. Many thanks
21 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your fantastic 5-star review! 😊 We're delighted to hear Josh B provided such excellent service, arriving early and taking the time to explain all of your scooter's features.
We'll be sure to pass your kind words on to Josh. Thank you for choosing Green Power, and we hope you enjoy your new scooter!
The engineer Leigh was fantastic…
The engineer Leigh was fantastic explaining everything slowly and precisely didn’t rush me which made me relaxed and able to take it all in
22 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your wonderful review! 😊 We're delighted to hear Leigh took the time to explain everything clearly and at your own pace, making you feel relaxed and comfortable throughout.
We'll be sure to pass your kind words on to Leigh. Thank you for choosing Green Power!
Paul goes the extra mile to ensure you have the best experience
Paul arrived today with my mobility scooter and it looks fantastic. He showed me all the essential details how to charge it , all the other details how to drive and the alarm system which is brilliant. Also the lights for night time driving. Very helpful and can't wait to use the scooter and be more freedom after not leaving house for over 4 years. I give Paul an extra star for helping me back to my feet after my legs lost strength and I couldn't stand. Thank you and I would definitely recommend green power for all your mobility scooter purchases
22 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you so much for your heartfelt review! 😊 We're delighted to hear you're so pleased with your new scooter and that Paul took the time to explain everything, from charging and controls to the alarm system and lights.
It's especially wonderful to hear that your new scooter will help you regain your independence after such a long time. We'll be sure to pass your kind words on to Paul, who will be thrilled to know he made such a positive difference.
Thank you for your recommendation, and we wish you many happy, safe, and enjoyable journeys with your new Green Power scooter.
Fantastic scooter excellent delivery friendly
My mum and step dad surprised me with a scooter from your company and got it delivered by john who was a lovely bloke and showed how the scooter worked and explained verything about it and about the booklet he also told me about the spare key i give 5 out of 5 stars for the company and the delivery worker 😁
21 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your fantastic review! 😊 What a lovely surprise from your mum and stepdad!
We're delighted to hear John provided such a friendly and informative delivery, taking the time to explain everything about your new scooter, the handbook, and the spare key.
Thank you for your 5-star recommendation, and we hope you enjoy many happy journeys on your new scooter!
When my scooter arrived it was not the…
When my scooter arrived it was not the colour I ordered i emailed and explained the lady who I spoke to was absolutely fantastic she sorted out a change of colour when they came to replace the colour for me they guy introduced himself he was chatty and professional he told me that I need a master key as I only got one key he put it in his report and this was sorted today by Leigh again he introduced himself was very polite friendly chatty and professional i was not long waiting for my problems to be resolved and was kept informed i would certainly recommend Green Power to anyone thinking of buying a scooter the prices are really reasonable fantastic after care worth 5 stars
22 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you so much for your wonderful review! 😊 We're sorry your scooter initially arrived in the wrong colour, but we're delighted our team was able to put things right quickly.
It's great to hear our office team, along with Leigh, kept you informed and provided such friendly and professional service throughout. We'll be sure to pass your kind words on to everyone involved.
Thank you for your recommendation and for choosing Green Power. Your support means a great deal to us!
Josh b delivered my scooter on time and…
Josh b delivered my scooter on time and was polite and thorough in his I structures for scooter.he also went above and beyond with information a fantastic relaxing interaction a credit to the green power company
21 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your fantastic review! 😊 We're delighted to hear Josh B delivered your scooter on time and took the time to explain everything so thoroughly. It's great to know he went above and beyond to make the whole experience so relaxed and enjoyable.
We'll be sure to pass your kind words on to Josh. Thank you for choosing Green Power!
Once again amazing job done by John he…
Once again amazing job done by John he came this time to fit 3 solid tires on our gp500 mobility scooter was very chatty and friendly and did not take him long would recommend green power to any one u must b proud to have him on ur team
20 juillet 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your fantastic review! 😊 We're delighted to hear John provided another excellent service. It's great to know he fitted your solid tyres quickly while being so friendly and chatty.
Your recommendation means a lot to us, and we'll be sure to pass your lovely comments on to John. Thank you for choosing Green Power!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.