Green Power Mobility Avis 

My scooter was delivered on time and the driver Dale was friendly and very helpful explaining everything clearly

Rang the company to enquire about the BZ500 scooter, spoke to a really nice man called Jack who told us we could upgrade to a Unique 500 for the same price. He wasnt pushy or full of sales jargon at all. We decided to go for it and upgraded also to the lithium battery (extra £499)

After a few issues with delivery dates having to be rescheduled due to them having driver problems we finally had our scooter delivered 3 weeks later by Stevie. She (like Jack) was friendly, polite, professional, and talked us through all the features of the scooter. Although we couldn't actually charge it as they sent the wrong charger.

The lithium battery was under the seat in the storage area - bit strange we thought - with a hole cut for the wiring.
We asked Stevie if it could be put where the original 5 batteries would be and she did that for us as they're quite heavy.

We were like kids in a candy store.....
......then we started to notice things.
The wiring wasn't secured after the upgrade, there was no clamp for the 60v battery, it was just free floating.
Rang aftersales/customer services, sent them videos of the problems and they sent 2 strips of battery velcro (never heard of it)
They also said that WE had modified it by relocating the lithium battery and therefore the problems were down to us!?!?

We took the scooter to our local dealer for a once over and he was gobsmacked with what he saw and told my husband that if the battery had stayed under the seat in the storage area (unsecured) and chafed any of the unsecured wiring loom (no grommets or sleeving) it was a ticking time bomb under your ass because if lithium goes you'll know about it. He told us to contact them about their PDI (pre delivery inspection) procedure which i did.

After I told all this to Greenpower they said they would book a mobile engineer to put the battery back under the seat - in the storage area!!!!

I declined their offer and told them i have no faith in them whatsoever.

Jack & Stevie deserve 5* and customer services 0*
Therefore, the 2 stars for the review are 1 for Jack & 1 for Stevie.

The scooter is now running fine thanks to Matt (local dealer)

Im sorry to say that I found Greenpower customer services to be rude and abrupt in their correspondence, as I told the manager Rhe before receiving her backhanded apology,

Shame on your (lack of) customer service Greenpower. You are happy to respond to positive reviews, but please have the decency and grace to at least acknowledge when you get it wrong.

***Thankyou for your response, albeit being a little passive aggressive in my opinion.

Maybe for future reference in dealing with customers who have a negative experience you should adopt the approach of "Attack the problems, not the person"

ALL feedback should be reviewed professionally and not with backhanded insults and/or indirect hostility ***

Please have the courtesy to at least acknowledge a complaint with dignity and grace instead of sarcasm.

Kind regards,
Mrs J Holmes.

Ok read a lot of reviews , I had the retro trike , and now the newer Z trike , I would not buy from green power because of far to many bad reviews Inc one on YouTube where a pensioner smashed his green power scooter up with a sledge hammer because of poor customer service .
I was told that green power is a charity with it's base in Televiv Israel.

These scooters are Made in China and just rebadged as what ever . 35 /40 miles on one charge ? Yes is a lab with no hills & perfectly flat surface & at 4mph I would say if the scooter is set to 15mph, 8 miles is more realistic if you go flat out .

They come with Sealed lead acid 20amp Chinese Batteries
Battery chargers same mine got to 99% and kept going , result it burnt out my outside wall plug . The charger is dangerous after 99% as it won't switch off .
I never had any problems with my 60v retro trike apart from a very noisy trans axel .

My newer one is also starting to get noisy but I'm not worried as I do any & all repairs my self .
When mobility first came out they were 72v then 60v & now down to 48v odd thing is all 3 were advertised to 35/40 miles . My 60v retro one has the space for the extra battery & the frame marked 72v.
Another problem with these scooters is the electrics are totally open to water when it rains as there is no protection underneath,I'm shielding . mine . Handlebar switches are open to water or to much to do there but lube with a water proof spray & keep the scooter covered ,this UK it does rain a lot come winter.

I fix my own as parts & services from the dealers are mega expensive & who wants to be stuck without their scooter for weeks waiting ?

I took the Chinese batteries out of my scooter & got 22amp Lucas instead + they have finger grip mouldings easier to get out ,Chinese batteries don't have these holdings , &batteries are heavy & hard to get out a small space .
There is no copyright laws in China hence there are are a lot of knock offs about ! 😮

Tip one when looking at reviews of a company your looking to deal with , Don't bother with 3or 5 star reviews go to the 1 or 2 star ones as some companies pay people to give good reviews ,it's a known practice .

Buying a scooter ? Make sure the charger turns off when the battery is charged .

Remember 3 wheel scoosters are by design unstable if you have ridden a motorbike with a side car you would know .
4 wheel scooters are a lot more stable .

If you go to far the battery voltage ⚡ will go down and to save damage to the battery it has a cut off point so on reaching that it will cut out .
Never believe the claims of 35 / 40 miles they are based on a perfect level surface at 4 miles an hour with no head wind .

If you or someone you know has the skill sets to repair /service your scooter they can buy the parts a lot cheaper on line ,And there are a lot of parts out there .

A very helpful and courteous customer service team.

Andy delivered my fast speed mobility scooter, explained everything in depth, nothing was too much trouble, answered and explained every question I had. A very polite and professional man. Love my scooter can’t wait to get about in it.

The delivery person gave me a cursory run through of the layout and seemed in a hurry. The scooter jh500 I am very pleased with overall, but having read such poor reviews of Greenpower scooters has disappointed me a little and may have made a difference when choosing a scooter initially.
I hope my experience with the scooter will prove positive.

Andy was amazing, friendly and knew his job he showed me things I did not know from when the scooter was delivered. He also fixed the job which was due on Friday on my brake so did 2 jobs instead of one thankyou handy andy

Bought a grey Fastest scooter with lithium battery.
Very impressed with the quality of build, the price compared to other makes, the spec which exceeds any other that I've seen and the delivery including a comprehensive rundown with Paul. I've had a couple of queries to Greenpower, emailed back promptly. A tip would be: Watch the turning circle, it's easy to catch the front mudguards!

Had my new 'The Fastest' scooter delivered today. It looked better than I thought it would. The style is fantastic and with all the features it comes with i was blown away. The service from these guys was faultless. Our delivery driver Marc was kind, polite delivered on time and was fun to talk to. His instructions on what I have and how it all works was simple and easy to follow. Thanks Greenpower.

Huge thanks to green power scooter company and sale team! Love the new scooter, but the real star of the show was Dale, the delivery guy. He was brilliant so helpful, patient, and professional. Thanks Dale for doing such a top-notch job! Many thanks matt

The engineer was very pleasant, however, I had to remind him to check the wing mirrors.

I had John deliver my scooter today he went through everything that I needed to know he was very friendly and polite could not fault him very pleased .

On Wednesday 29th July Malcolm, an engineer from Green Power, arrived at the time slot allocated to me. He was a very pleasant person who discussed with me the problem with the scooter. He then set about checking the scooter to find that for some unknown reason the motor had stopped working and was able to replace it there and then. I had only had the scooter a few weeks and only used it about six times. It is a lovely scooter and I was very pleased under the warranty he was able to get me going again. Thank you Malcolm for your kind and understanding help.
John Whitehead (Portland Dorset)

Where do i start ordering your scooter is a pleasing experience while they are taking your money. Unfortunatley i had an issue with the charger and had an unpleasurable experience trying to get a replacement resulting in being shouted at by someone claiming to be a director of the company, the problem was finally resolved so i left it at that. Further down the line i needed some parts for the scooter (my fault) but whilst i was having the parts fitted i enquired about a new battery and was confidentley sold by there sales team a lithium battery being informed it lasted longer (3 years+) at a cost much greater than a normal battery. I am a young user of a mobility scooter and rely heavily on it so thought it was a better option. 9 months the battery has lasted and then died i followed charging instructions correctley and everything!. I called green power mobility with my problem to be told the only thing i could do was purchase the other at extra cost £440 which i just dont have im a vulnerable adult and single parent and feel that they have completely misrepresented the item sold to me. overall a really dissapointing experience, which is such a shame.

Prompt service, polite members of staff. Malcolm the engineer resolved our problem quickly.

Many thanks Malcolm

Great piece of kit, well pleased with my purchase. Does not look like a regular mobility scooter more like a 3 wheeled motor scooter. So many bells and whistles. Love the fact it has a reverse. Simple to use. The mechanic John who delivered it was great, made sure I was happy with it .I took it for a brief spin and was surprised how nippy it was in mode 2,(8mph)

Andy the engineer, was very friendly, polite and answered all my questions and queries.
All round great service, very happy.

I bought one of their mobility scooters with no hassle and all my queries answered.

Met with Malcolm today and he was very helpful and informative. Gave me lots of reassurance. Would recommend him to others. I bought a scooter from him today in Bedworth, Warks. From Margaret Randle c/o Tyrone Reynolds.

John arrived at my house around 11am to fit 4 solid tyres to my fastest scooter, he had to park around the corner of the street as there was no parking spaces available he told us what the job involved and said it would take around 25 minutes, so I gave him the keys and off he went around the corner to his van to fit the tyres he had the job done within the stated time that he said. Thank you to John for a professional job well done.