Green Power Mobility Avis 

Great service. Easy to navigate website
Competitive pricing.
John the delivery driver was superb. Very thourough in his walk through , a very friendly and thoughtfull man .

Had my JH500 delivered today by Fred hes amazing, went through how to use the scooter and went through any questions I had very knowledgeable 10/10 guy and the scooter is awesome, very good service I would definitely recommend green power

Apart from excellent customer service the ZT500 mobility scooter is a first class bit of kit. It is truly comprehensive with straightforward controls and quite a looker. Vg value for money. Driver Paul phoned ahead and explained everything on arrival. Couldn't be more pleased.

Great experience while ordering , i made i slight error with my holiday dates so had to changed the delivery and they worked round me , great team all round ... had it delivered today by paul , was a great down to earth bloke and showed us everything we needed to see .... so keep up the good work and also many thanks for making life easier for my wife

I have twice ordered a scooter from this company, firstly the delivery was not as planned and so ordered again, explained was on holiday at end of August and given them several dates in September when would be able to accept delivery. They do nothing to accommodate peoples work or personnel life think that a day or two is adequate. Having been back off holiday for 3 weeks have not heard anything and don't have my scooter. Everything revolves around them, there customer service is non existent and all they do is waste customers times. It is one day and a whole day you have to be available, or don't deliver. I have asked them for 2-3 options and never answer. I don't expect to ever see my scooter. When have work commitments and elderly parents it is not easy do drop everything to accommodate them!

Malcom delivery was absolutely brilliant showed me round the scooter great guy love my zt4 .

Chris was on time with our delivery very knowledgeable and helped my Dad get to grips with his new scooter. Thank you

You'll notice this is my second review for Green Power.
After the events of the first review I made 2 attempts to contact the employee in questions manager.
The NEW employee simply, flatly refused to put me through insisting that I had it samd and email. When my stubbornness outweighed her dogmatic attitude I, eventually, got to speak to the manager.
Her customer service was exemplary. We ordered the parts I needed over the phone and she got me the part number I needed, within seconds. Fantastic!
Then, yesterday, I got an unsolicited call from the same manager. She had seen my Trustpilot review and "in light of subsequent events" wanted me to change the review. This made me feel very uncomfortable. I asked her which part of the review she felt was untruthful. She agreed the review is fair and true but, still pressed to have it changed. I agreed to write a second one. Here it is.
The manager gets 5 stars for her customer service;
-2 stars for asking me to change my review.
For the benefit of Green Power's management:
Your problem ISN'T that a customer wrote a bad review.
Your problem IS that your staff acted as described in the bad review.

In my previous review, I said my Green Power mobility scooter had broken down three times within two miles of home. I want to correct that, it is now FIVE times. I have left home with a fully charged scooter, one that is claimed to have a range of 45 miles and, within two miles of home, I have run out of charge. Green Power have twice come to see me and, on each occasion, changed the battery. It has made no difference. Last time I was told I needed a new charger and wasted another eighty pounds. I cannot use this machine and am running up large taxi bills. Green Power have been totally useless and I have given them ten days to refund my money or I will sue them in the Small Claims Court.
Use Green Power at your own risk

Chris delivered our scooter today what a lovely polite young man he was he went through everything with us regarding the scooter fantastic demonstration felt confident after him showing us everything he even gave us information regarding getting the scooter insured 5 * service thank
you chris and thank you green power fantastic mobility scooter

Everything and more. Great service just taken a maiden trip out in my loan scooter whilst I wait for my new order Mark a jolly man explained fully great website too very informative and James and staff I have dealt with great too thank you

Chris was very friendly and very patient with me and made sure i understood everything o needed to know about the scooter

John was great, explained everything i needed to know, extremely helpful, friendly and thoroughly professional. It was a pleasure to meet him, looking forward to taking my new scooter for a spin

Service from order to delivery was excellent
Paul the delivery driver was polite - professional & on time. made sure I knew how the scooter worked & where all the switches etc was. Nothing was too much for him..
Would recommend

Had a flat battery on the scooter and so called GreenPower up as it was still under warranty. They sent out a lovely engineer called John, who managed to change the batteries over quickly for me, no hassle. He was very polite and punctual, and explained what he was doing as he worked.

Had a mobility scooter delivered by Michael from green power he was very friendly and super helpful.Explained everything I needed to know and left his number in case I forgot anything would highly recommend

Andy was excellent from start to finish he showed & explained everything to my dad(78 yrs) would highly recommend

Appalling, avoid them at all costs. I had my scooter for 4 months. It wouldn't fold back open. I was stranded. I had to wait 3 weeks for an engineer to arrive. Then the engineer said it will take 2-3 weeks for an electrical part they needed. Then another 2-3 weeks for another appointment. They showed no remorse. They didn't offer a replacement whilst I waited. Don't waste your money. Do your research and find a better company! Also the falcon I had said 10 mile radius. It only did 2!

Great guy delivered the scooter gave me a demo very nice guy great scooter thank you

Dale came out to repair my scooter and no one could have bettered him. Why, Because he did a good gob and went the extra mile by asking me how I operated the scooter. Well, I thought that I was a very good driver. But he identified a fault that I didn't know I had, (not using the brakes properly) now I use them along with the auto brake.
Thanks a lot Dale,
Bill Wright