Moginie James Avis 

AVOID AT ALL COSTS)
Sale collapsed after 6 months — lack of due diligence and communication

We had an extremely disappointing experience trying to sell our property through this branch. We were encouraged to proceed with a buyer who, as we only discovered months later, did not have a mortgage in place. Despite repeatedly asking for updates over a six-month period, we were reassured the purchase was progressing — only for the sale to collapse once the buyer finally applied for a mortgage and was unable to secure one. As a result, we also lost the home we were in the process of buying, which added to the stress and frustration.

When we requested our file notes, the information we received raised serious concerns. The notes did not reflect the level of contact we had or the lack of progress we repeatedly questioned. It was extremely confusing and left us feeling misled about how our sale had been monitored and managed. We expected proper checks and clearer oversight of the buyer’s position from the start, especially regarding financial readiness.

This entire situation could have been avoided with basic due diligence and transparent communication. Instead, we lost half a year, missed multiple opportunities, and went through a huge amount of unnecessary stress — all for a sale that was never in a position to complete.

To add to this, our formal complaint went unanswered. The lack of acknowledgement or accountability has been incredibly disappointing and is the reason we have now instructed another branch.

I’m sharing this so others are aware — ensure thorough checks are carried out before trusting that your sale is genuinely progressing.

Had to move last minute before Christmas, Bradley was unbelievably helpful to get the whole process from viewing to offer to guarantor to acceptance sorted in about 36 hours!

Zoe Pedersen and Elli Mai Collins have been wonderful. From the date we went for viewing @ Birchgrove and completing references, we received excellent customer service from the team. They were polite, professional, and took time to explain everything clearly, which we really appreciated. Well done team🙂

They don't deserve even a one star ,shi*T company do not work with them ,do not rent any property with them or to them ,they're a scammers basically they gave us a property saying it's it's been refurbished,when we move in was all dusty as well as cobwebs,the kitchen was greasy had to spend all day sorting it out.At the end of our contract we left the house in almost pristine condition ,we just had some mold on the wall and rust in the wardrobes cuz the house didn't had good airflow ,so mold was coming occasionally back even though we were cleaning it constantly,they charged us 300£ for the rusty wardrobe rail and the mold which we couldn't stop preventing from happening.The shower room had crack tiles which led to mould developing at the back wall at the one of the room as it was next to it which we reported on time but...

As a landlord who has had negative experiences with past agents, working with the team at Moginie James - Cyncoed to was excellent. The team were supportive, clear and communicative throughout.

I had an excellent experience with this letting agency. From the very first contact they were responsive, professional, and genuinely helpful. Every question I had was answered clearly and quickly, and the whole process felt smooth and well-organised.

Safiyah was brilliant at helping us to secure our new home. She was very knowledgeable and helpful and great to work with.

Bradley was great, he's been very responsive and helpful throughout.

I don't usually leave reviews but I've been so impressed with the service from Moginie James that I felt it important. I am a landlord and I wanted them to find tenants for my flat in Cardiff. From the first phone call onwards, I cannot fault Jessica, who provided a very efficient, professional and friendly service with excellent communication- she is a huge asset to the company and is genuine, informative and rings/emails when she says she will. Safi was also very efficient and helpful and the whole experience was exceptional.
I have used 2 other estate agents previously within the last 5 years and Moginie James were in a different league with how they dealt with me as a landlord and how they also treated prospective tenants - can't recommend them enough!

Me and my 2 mates were trying to move in and bradley was lovely with helping us move from sorting out or issues with me moving from ireland. Any issue we had he helped us sort and was such a gent about it

The Cyncoed team were professional, friendly and replied swiftly to texts, emails. Inevitably there are issues that emerge during the process but these were overcome. Zoe in particular impressed me as an individual at the start of her career. Whatever it is that MJ is doing as a company it is working! I am a landlord and seller client and the service offered means I won't be going anywhere else in future.
Damian Clarke

Had a wonderful experience with the company and was particularly well looked after by one of the agent's Elli, she was very quick with her responses and always professional and helpful even despite the fact we had decided to go with a different property she remained helpful and polite throughout, I highly recommend them

MOGINIE JAMES#CARDIFF#CYNCOED.
NOT RECOMMEND THIS GREEDY LETTING AGENT!
CHARGE US OVER £500 FOR " NO DEPOSIT OPTION" . AS IT'S CALLED "OPTION" . THERE SHOULD BE AN OPTION THAT TENNANTS CAN CHOOSE WHICH DEPOSIT OPTION THEY LIKE TO PAY. NOT FORCE TENNANTS TO PAY! END OF TENANCY CHARGE US £ 300 FOR " PROFESSIONAL CLEANING . WE LEFT PROPERTY IN BETTER CONDITION THAN WE MOVED IN.

Elli and the rest of the MJ team could not have been more helpful when we let our house for the first time. From start to finish Elli was on hand to guide us through the whole process. Definitely recommend 🙂

Zoe at Moginie James (Cyncoed) was fantastic. Professional, punctual, and genuinely helpful throughout our viewings. She answered every question clearly, offered honest insights about the area, and never rushed us.

Elli was extremely helpful in our process of finding a house, her response were very quick and efficient l, helped through every step of the way and made to keep us updated about everything. When you call the office they pick up the calls really quickly and make sure to direct you to exactly what you need. Marvellous service honestly

was looking for a flat and first one we found was amazing and zoe did an amazing job helping us get it in a short amount of time

Thank you Elli and Zoe for your assistance and customer service, Thanks guys for your help it’s very appreciated.
Kind regards Stephanie.

I am really happy and very impressed with Zoe, she made this whole process really easy and was really helpful with everything and I really appreciate it.

I highly appreciate Mercedes for her on time showing up at the property and detailing the property related aspects very nicely and proactively.
Thank you for the kind words.
Wishing you great success.