morethan.com Avis 16 002

Good service, clear information

Still waiting for a pet insurance claim from February to be settled. More Than clearly employ delaying tactics. An initial element of a claim was eventually settled after much back and forth between them and my vets. I then phoned 3 weeks later to see how the main part of the claim was progressing, I got put on hold and requested a callback. 20 minutes later they send an email to my vets requesting more information - nothing had been progressed in this interim period. So here I am in May still waiting for a February claim to be settled. I have dealt with many pet insurance claims over the last 20 years More Than is 100% the worst company I have dealt with. They have made the already upsetting situation of my dog being ill and requiring surgery a lot more stressful. I am not surprised EUI ltd have announced record profits - they are happy taking people’s money but not so happy when it comes to paying out.

service and price

Quick. All explained

My pet underwent a CT scan that cost around £2,000. Since then, my renewal premium has increased to £800 per year. I’ve found alternative policies offering similar coverage for £250–£300, but I’m hesitant to switch because the terms regarding previous claims—especially where there may have been an unclear or incorrect diagnosis—are not very clear.

Most easiest insurance quote for my cat way too fast and easy. Wishing id of done it sooner.

The price is half the cost of our renewal else where.

Was easy to choose which level of cover I need at a reasonable price

Average service, but not terrible. Individual telephone operatives good at their job.

I've been with morethan for a long time. When our dog was poorly last December they were amazing. We've just adopted another rescue dog and signed up with morethan straight away. The gentleman that dealt with me was very helpful. Thanks

Dealing with morethan was very easy and very professional. All my enquiries were answered and dealt with swiftly, and pricing was very competitive. I would highly recommend.

Michelle was very informative about the policy she went through everything thoroughly.

Absolute liars.
Put policy up £100 without lettibg customer know.then reduced cover and lied throughout.

All very straightforward, competitively priced.

Went through confused . com checked countless companies for insurance, but yours stood out for me
Great value and good price.

Don't be tempted by the Pet Insurance. Similar issues to others below. Now in to week 7 of this saga and More Than continue delaying the payment by nit picking things that should have been picked up by their document review department weeks ago.
Most recent was confirming my pets date of birth via the vet. Once vet confirmed the date of birth was the same as I had stated to More than, More Than emailed to say 'Thank you for contacting us to update the date of birth of your pet' please find attached document showing an increase in your premium. An absolute shambles and I won't go near More Than or the new owners Admiral again!

Quick. Easy. And a great price

It was so easy funding the right insurance I needed everything explained which made the decision easy to go with more than.
Exceptionally good price really happy with the experience

Great value quick and easy