Motor Angel Avis 

DO NOT USE THEM !!!!
Please don’t waste your hard earned money here. They use every trick in the book to avoid providing the service you thought you’d bought . Peace of mind isn’t included with this lot so if you’re into frustration and despair send them you’re money and get zero in return .

I am a garage in tonbridge and its the first time i have dealt with Motor Angel . I can honestly say from the first phone call and dealing with the claims lady Skyla and recieving payment, it was a pleasure .This company is professional and polite and by far the easiest warranty company i have ever had the pleasure dealing with .Keep up the excellent work .

I bought an £800 warranty for my Audi. The only time I used it was when my engine management light came on. I Googled what it meant and was informed that it was an EGR fault. They booked me into the garage who ran the diagnostic which came back with an EGR code and I was told the EGR needed replacing. Motor Easy proceeded to charge me £70 to tell me I had an EGR fault and that it's not covered on the warranty. My warranty plan does not include the EGR in the list of components not covered. I feel like I've been mugged by Motor Angel. i was given the impression by the sales team that everything barring wear and tear of things like tyres was included or I would never have parted with £800 a year. I would not recommend this company under any circumstances.

Very happy with the customer service with Moto angel, had an issue with my engine light and is finally going to be fixed by them.

Are BMW broke down on the motorway originally it took a while for everything to get sorted but in the end the warranty claim went through I think it's a difficult being short staffed during this time hence the time it took but very happy we got our car fixed with motor angel and the garage they used was amazing very helpful understanding and good at what they do

Was really pleased With the service and efficiency of this company to sort my vehicle out even in the current climate with the Covid they helped me and sorted out everything for me and my vehicle was back within less than 24 hours also upgraded my warranty plan for future help was really impressed with the service from start to finish

AVOID AVOID AVOID....PLEASE READ AND TAKE NOTE! Absolutely disgusted with the way I have been treated recently over my warranty. Happy to take the money each month (I paid for the top warranty possible) but when it comes to claim, hang up the phone and lie there way out of paying. Shockingly unprofessional, I have recorded phone calls of them saying that it has to be a sudden mechanical fault and then another person says you have wear and tear, please listen to my recordings before you take out any type of cover from them and listen to there words and the way they speak to their customers. Please contact meon Instagram/Twitter/Facebook and I will forward my evidence . Please don’t fall for these scammers like I did save your money, please listen to these recordings I have of them tripping up over themselves with the lies they tell. Matthew the manager, and Adam (apparently an ex rac man, who knows nothing!) do not answer your questions and avoid speaking to you. They did, however CALL UP THE GARAGE MY CAR IS WITH AND TRIED TO FORBID THEM FROM TALKING TO ME!!?? I also have a recording of this!! Adam/Matthew called up and SHOUTED at his staff to stop speaking to me!! (DISGUSTING!) this left them in an awkward position as my car is with them! When questioned about why on earth they would do that he tried to deny all knowledge. Wish I would of read and took notice of the reviews before, barely none of them say about a fault and the warranty being paid out so please read them all very carefully and listen to the recordings I have, trust me you will be extremely shocked. WEAR AND TEAR (INCLUDED ON EVERY POLICY) IS A SCAM!!

I will be also be contacting auto trader as they’re staff have said they get a lot of clients from there and I’m going to make them aware of this shockingly vile company and they’re scamming ways!

To sum this up......PLEASE DONT WASTE A SINGLE PENNY OF YOUR HARD EARNED MONEY ON THIS COMPANY WHO COULDNT CARE LESS WHEN A PROBLEM ARISES...PLEASE LISTEN I WISH I WOULD OF,

please also contact me for further information I’d be more than happy to go into every minute detail of my case if it saves you taking a policy!

Rebecca Greer :)

I had and still have stress from them.
Below is my BAD experience with them.

22.01.20
My FIRST PHONE CALL to them about gearbox issue, which is goes in LIMP (safe) mode after 1 hour of driving.

27.01.20 (5 days after)
They found a garage in 5-10 miles as promised, for diagnosis. They have booked me for 03-02-20. So in 1 week.

03.02.20 (after 1 week)
Diagnostic day. As I am self-employed, this day has been waste!!! They are not provide collection and delivery service!!! The engineer has done diagnostic in same day and I have took vehicle back to home.
After this, I had waiting, waiting and waiting... And finally...

21.02.20 (18 calendar days after)
They rang me to inform that needs to rebook me to another garage, because ... Wasn't clear answer.
Stress has started to come!!!

25.02.20 (4 c.days after)
We have discussed about new booking day and garage, which was at 20 miles from home, not in 5-10 as promised, anyway I have agreed it, because I had not have alternative.

Thu 27.02.20 (2 c.day after,)
Diagnostic day at SECOND Garage. First charge £72.00 was applied from Warranty, NOT from garage. Have left vehicle for two days at garage.

Fri 28.02.20 (next day, evening)
I have been to garage to ask them what they think is problem at gearbox. They have clearly explained to me that problem is in worn-out bushes at clutch E (error code 4F85), and gearbox is needed to be reconditioned. Who knows, this is common issues with bushes at automatic ZF gearboxes. Approx costs is gonna be £2.2k-2.4k. The bushes are INCLUDED in Warranty schedule, it is COVERED. On my question to garage if is possible to get done my gearbox repaired during next week, they told me YES.

Mon 02.03.20. (0 working days after)
Somebody, a woman, from MotorAngel has called me via phone for informing me as garage are unable to assist with repair and they are now looking for a different workshop (THIRD One) to get the car booked in with. WHAT a JOKE. Of course I shame her for lying!!! And then I had started to ask her for a meeting at garage to have a discussion all together (me, motorangel and garage) because via phone wasn't possible find out. They refused me. MotorAngel you are LIAR!!!
That woman promised that the manager will call me to discuss the confusions in that day. Unfortunately, my phone has been discharged.

Tue 03.03.20 (next day, evening around 16.30)
The manager called me, of course by phone.
We didn't talk, because I was driving at that moment.

Wed 04.03.20 (next day)
Have talked with the manager. Another Joke.
He asked me to pay £366 to them for REMOVING & STRIPPING gearbox, because he is looking to send an independent engineer to garage for inspection if broken down pieces are covered. I asked why this is needed if diagnosis has showed up what is problem. He said this is their reserved right. I said, Ok if your "independent" engineer will find another piece are broken down and it will be not undercover, what then? He said next step will be your decision to repair it or not. I asked, £366 will be reduced from total amount of repair which is £2.4 k, He answered don't know.

So, I have understood, they aren't care about our (costumers) money , because they aren't using their money for investigation, and I believe once they will find a piece which is not covered, they will use it as cause to stop claim and decline it!!!
I believe in that because once they have tried to lie to me and they have messed me around from garage to garage. JOKE and STRESS!!!
In this day I went to garage to collect my vehicle. Off course I wasn't be happy to pay £366 for nothing. Everything is on hold.

I have asked them to provide the Diagnostic Report from garage, approx 3 times, which is paid by ME, tried via email, via web account... Nothing... Silent...
They just ignoring me now.

Now I am looking to cancel this warranty assistance powered by MotorAngel, and get full refund, because they are USELESS for me, have paid £800 for 2 years.
My review is AVOID THEM.

Dane is the man, happy to help and resolve issues. New online platform helps making this clear and easy

I have been dealing with motor angel for 4 years and have had no problems
with the company always been nice to deal with

steve

mts

useing motor angles new system has been great & easy to use
i have a very good relation ship with dane & wouldnot hesitate too recmmend them

brilliant services and response times one of the best ones on any of the systems, only issue is contacting by phone, but our controller Damien is brilliant, hope it continues and gets bigger and bigger.
Mike from Monument Motor Services Ltd

Motor Angel is one of the top companies out there
Dane Walters is super efficient and I will have no problem recommending him or Motor angel to anyone

Speaking as a garage owner who deals with many warranty companies on a daily basis to rectify problems with customer's cars, I can say that Motor Angel are significantly better than most. They are very easy to deal with and communicate via email and telephone, sending detailed repair orders and authorisation over quickly and also let their policyholders know. Better still, once they've approved a claim and we've completed the repair, they pay instantly by bank transfer.

The selling service was very good, however the after sales service I found to be very slow especially the response to any complaints. All the staff I spoke to via the phone or via email were very nice and polite. I was sold a policy for a Range Rover which then developed a £1000 electronic handbrake control box fault, they would not pay out. Same response for the Active Roll Bar oil leak which can not be fixed needs replacement and can be an MOT failure. Warranty Assist / Motor Angle refused to pay again despite MOT failures and all suspension items being covered. I would advise not to use them. They did agree to pay for half of one repair but I am still £1500 out of pocket.

What’s a joke! So called warranty. I arranged to have the car looked at as the main beams didn’t always switch on. The garage it went to was 21 miles away and they came back with the stalk assembly being faulty. Suprise suprise although on a gold cover....it wasn’t covered! Looking at the email I just received I was charged £72 for NOTHING! My local garage would have been cheaper! Not impressed and would never recommend. How do they get away with it? AVOID!

EDIT...... After constant harassment from motor angel, and having this review removed once already I have been asked to comment on the service I received. At first I couldn't find a phone number so I messaged them and they rang me back within 24hrs. I explained what the fault was (this would have been a good time for the lady at the end of the phone to look at what cover I had and advise the chance of it being covered). The next 5-10mins I was told over the phone all the legal jargon and to be fair, there was that much that after a few mins nothing made sense....I only wanted my car fixed.

I was assured that the car would be going to a local company (within 5 mies as promised) but that wasn't to be, as you can see above it was 21 miles. The car went and came back still not fixed. I did however have a follow up email but that was just letting me know they had charged me £72.

This is a true account now please STOP HARASSING ME MOTOR ANGEL! Except this is my review like it or not!

Very good service and excellent communication.

The ECU on my corsa has water ingress which is not covered by the warranty however due to the fact I have waited a long time for my car to be repaired a lovely lady called Lauren who has been dealing with my case and has always been polite, understanding and courteous has arranged for a brand new expensive ECU to be fitted to my car at no extra cost to myself so I have given 5 stars for that. I hope to see my corsa very soon now.
Thank you Lauren