I cancelled insurance with them as I had sold my bike. 12/9/26, policy cancelled. 29/9/26, please pay £27 or it will go to debt collector with an increase. 3/10/26, debt collector and no chance... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The agent Lucy Walker was very professional. Answered all my questions. Very patient with me. Would highly recommend.
When I logged on to make adjustments to my policy there was a statement informing me that they were extremely busy and to try and make changes to my policy myself using the portal. I couldn't make the... Voir plus
L'entreprise a répondu
ok so this review process in some cases works !!- i have to give credit where its due - Elaine, customer service - my poor review earlier resulted in a very pleasent conversation with the required out... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de MotorCycle Direct
Écrit par l'entreprise
MotorCycle Direct was founded in 1997, with the aim of providing bike and scooter insurance solutions. The company was formed out of a commitment to offer the best service at competitive prices to riders in the UK.
We have built up an extensive knowledge of the UK's motorcycle industry together with a comprehensive understanding of bike insurance. By building relationships with the UK's major insurers we are able to find the best quotes whilst retaining our independence and expertise to offer customers the products they need.
Naturally, this type of industry knowledge and extensive coverage means we cater for most models on the market, and we are also able to offer a service that fits the individual biker. MotorCycle Direct was born out of an enthusiasm for bikes and our success rests on getting this across to our customers - whatever bike they ride. VISIT WEBSITE
Coordonnées de contact
Midland Way, BS35 2JX, Thornbury, Royaume-Uni
- www.motorcycledirect.co.uk
4,1
Bien
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Have used in the past and did not…
Have used in the past and did not disappoint this time. Very pleased with the price.
2 février 2026
Réponse de MotorCycle Direct
Hi
Thanks for taking the time to leave us a review and for the 5-stars! We are very glad to hear that you were happy with the price of our product. Ride safe & we’ll be here if you need us!
MotorCycle Direct
Réponse de MotorCycle Direct
Hi Craig
Thanks for taking the time to leave us a review and for the 5-stars! We are very glad to hear that you were happy with the price of our product. Ride safe & we’ll be here if you need us!
MotorCycle Direct
Réponse de MotorCycle Direct
Hello Neale
Thanks for the 4 stars! We’re pleased you had a positive experience with us. We always want to give a 5-star service, please can you contact us to let us know how we can improve our service for our customers. You can use our Live chat facility.
MotorCycle Direct
Problem paying…
The system was fairly straight forward except I had a problem paying on my first attempt.
2 février 2026
Réponse de MotorCycle Direct
Hi
Thanks for your feedback about it being difficult to pay for your policy on your first attempt, this will be looked into.
Ride safe!
MotorCycle Direct
Excellent Service
Excellent insurance service have used them many times over the past years
2 février 2026
Réponse de MotorCycle Direct
Hi
Thanks for rating us 5 stars, we really appreciate your kind words. We hope we continue to impress!
MotorCycle Direct
Réponse de MotorCycle Direct
Hi Richard Lloyd-James
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
Réponse de MotorCycle Direct
Hi
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
Went for the diamond package
Went for the diamond package , best value+ everything included
1 février 2026
Réponse de MotorCycle Direct
Hi George
Thanks for taking the time to leave us a review and for the 5-stars! We are very glad to hear that you were happy with the price and cover of our product. Ride safe & we’ll be here if you need us!
MotorCycle Direct
Unable to access live chat without…
Unable to access live chat without going on customer portal, can’t reset password, so can’t send a message, tried new password created by iPad but it says it doesn’t match, which it does, very disappointing, will renew elsewhere.
27 janvier 2026
Avis spontané
Réponse de MotorCycle Direct
Hi Rob,
We’re sorry to hear that you have not enjoyed your experience with us. Upon reviewing your policy, we can see that you have since been in contact with our Customer Support team and that the relevant changes to your renewal have been made.
If you are still experiencing any issues accessing your account, please contact us via our live chat using the link below so we can assist in resolving the matter.
http://www.motorcycledirect.co.uk/how-to-contact-us.php
Thanks
MotorCycle Direct
What is wrong with yuor customer portal ?????
I am trying to renew a policy in the customer portal, I have had to register 3 or 4 times before finally getting into it.I have viewed the renewal quote, but noticed I need to make a change to it. It keeps pointing me to the chat line . this i cannot find anywhere on the pages, so went to, how to contact you this showed me various boxes. But the one to make changes was unavailable. So if you wish to keep my business make sure you contact me. My customer no. is 90233/002 Anthony Spencer the policy is due for renewal 04/02/26. Not impressed with the customer portal as I have always had trouble using it. Derek Spencer on behalf of my son.
23 janvier 2026
Avis spontané
Réponse de MotorCycle Direct
Hi Derek,
We’re sorry to hear that you’ve had a disappointing experience. We would like to better understand what went wrong and see how we can assist in resolving the matter.
We attempted to contact you today using the phone number we have on file and left a voicemail with our contact details. When convenient, please get in touch with us so we can discuss this further.
You may also reach us via our live chat using the link below.
https://www.motorcycledirect.co.uk/how-to-contact-us.php
Thank you
MotorCycle Direct
Hassle free and quick process…
16 janvier 2026
Réponse de MotorCycle Direct
Hi Matthew,
Thanks for rating us 5 stars, we really appreciate your kind words. We hope we continue to impress!
MotorCycle Direct
It was a fast hassle free service.👍
14 janvier 2026
Réponse de MotorCycle Direct
Hi,
Thanks for taking the time to leave us a review and for the 5-stars! We are very glad to hear that you found it so easy to insure your bike with us. Ride safe & we’ll be here if you need us!
MotorCycle Direct
Easy process and competitive price with…
Easy process and competitive price with a low excess.
17 janvier 2026
Réponse de MotorCycle Direct
Hi Rachel
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
Réponse de MotorCycle Direct
Hi Daniel
Thanks for the 5 stars, we are glad to hear that you found it so easy and quick to complete online!
MotorCycle Direct
Réponse de MotorCycle Direct
Hi Des
Thanks for the great feedback, we are glad to hear that you found it so easy to set up your insurance with us!
MotorCycle Direct
It was a very straightforward process…
It was a very straightforward process and completed without problems
The quote was very competitive and all the extras which are usually at additional cost were included
17 janvier 2026
Réponse de MotorCycle Direct
Hi Martin
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
easy to process online
easy to process online. Its been a while since I took insurance out with with Motorcycle Direct and there seems to be so many more add on's this year its become a minefield of extras.
14 janvier 2026
Réponse de MotorCycle Direct
Hi Andrew
Thanks for taking the time to leave us a review, we are glad to hear that you found it so easy to process online, we hope we continue to impress.
MotorCycle Direct
Réponse de MotorCycle Direct
Hi Nigel
Many thanks for the great feedback, we are glad that you found it so quick and easy to set up your insurance with us!
Ride safe!
MotorCycle Direct
Réponse de MotorCycle Direct
Hi Michael
Thanks for rating us 5 stars, we hope we continue to impress!
MotorCycle Direct
Quotation for cost of policy was par…
Quotation for cost of policy was par for the course. The amount of information required for my quotation was surprisingly little and perhaps a little worrying.
16 janvier 2026
Réponse de MotorCycle Direct
Hi Mrs Simmonds
We can see that we have your policy set up, and that your policy documents have been sent out via download. Please could you check them to make sure your information is correct, and let us know if there are any changes you would like to make.
Thanks
MotorCycle Direct
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