I cancelled insurance with them as I had sold my bike. 12/9/26, policy cancelled. 29/9/26, please pay £27 or it will go to debt collector with an increase. 3/10/26, debt collector and no chance... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The agent Lucy Walker was very professional. Answered all my questions. Very patient with me. Would highly recommend.
When I logged on to make adjustments to my policy there was a statement informing me that they were extremely busy and to try and make changes to my policy myself using the portal. I couldn't make the... Voir plus
L'entreprise a répondu
ok so this review process in some cases works !!- i have to give credit where its due - Elaine, customer service - my poor review earlier resulted in a very pleasent conversation with the required out... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de MotorCycle Direct
Écrit par l'entreprise
MotorCycle Direct was founded in 1997, with the aim of providing bike and scooter insurance solutions. The company was formed out of a commitment to offer the best service at competitive prices to riders in the UK.
We have built up an extensive knowledge of the UK's motorcycle industry together with a comprehensive understanding of bike insurance. By building relationships with the UK's major insurers we are able to find the best quotes whilst retaining our independence and expertise to offer customers the products they need.
Naturally, this type of industry knowledge and extensive coverage means we cater for most models on the market, and we are also able to offer a service that fits the individual biker. MotorCycle Direct was born out of an enthusiasm for bikes and our success rests on getting this across to our customers - whatever bike they ride. VISIT WEBSITE
Coordonnées de contact
Midland Way, BS35 2JX, Thornbury, Royaume-Uni
- www.motorcycledirect.co.uk
4,1
Bien
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Quick response and a good good package…
Quick response and a good good package Very competitive
9 février 2026
Réponse de MotorCycle Direct
Hi David
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
I’ve been with motorcycle direct for…
I’ve been with motorcycle direct for many years with 2 bikes and 2 separate policies.
Found out recently I was no longer insured on 1 of my bikes.
Although I didn’t have auto renew it would have been good to receive a reminder so I could have renewed in time.
Also difficult to actually speak to a human if you do have an issue.
All sorted now though for another year.
6 février 2026
Réponse de MotorCycle Direct
Hi Peter
Thank you for taking the time to leave us a review and providing us with feedback. I can see that you had discussed with an agent and have since taken out a new policy. We do issue renewal notices to the preferred method of contact approximately 25 days before the renewal date.
Should you require any further assistance then we are here to help.
Many thanks,
MotorCycle Direct
Very easy to understand what I had to…
Very easy to understand what I had to do in terms of insuring my bike however the fact the payment has to go through my parents bank account annoyed me
6 février 2026
Réponse de MotorCycle Direct
Hello Alfie
Thanks for the 4 stars!
We’re pleased you had a positive experience with us.
We always want to give a 5-star service and will take your comments under consideration.
Many Thanks
MotorCycle Direct
Hasle free easy to use online system…
Hasle free easy to use online system and great value cover.
6 février 2026
Réponse de MotorCycle Direct
Hi Mr Halliwell
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
The quote said £77 but when l went to…
The quote said £77 but when l went to pay they took
£87?
6 février 2026
Réponse de MotorCycle Direct
Hello Richard
Thanks for the 4 stars! We always want to give a 5-star service, please can you contact us and we can explain the cost of the premium to you.
You can use our Live chat by clicking here http://www.motorcycledirect.co.uk/contact. MotorCycle Direct
the site was easy to use and as i am…
the site was easy to use and as i am not a computer person it made it a pleasant experience.
6 février 2026
Réponse de MotorCycle Direct
Hi Mr Ellis
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
With premium your completely covered no…
With premium your completely covered no issues quote pay and away you go
Very quickly set up would recommend to others
5 février 2026
Réponse de MotorCycle Direct
Hi Adam
Thank you for your comments & 5-star rating. We’re delighted that you are pleased with our products & services.
Thank you!
MotorCycle Direct
Unable to talk or email a human
Unable to talk or email a human. Cancelled insurance will 5 months remaining paid upfront only to be told no refund just my 9 years no claims would not recommend this company. Just talking to a robot chat is an easy way out to sort matters and make an easy buck
5 février 2026
Avis spontané
Réponse de MotorCycle Direct
Hi Shane,
We’re sorry you haven’t enjoyed your experience with us.
When completing the quotation online, you would have been provided with a summary of cover, along with our Terms of Business before completing the purchase. These documents explain any administration fees, including when they apply. By proceeding with the purchase you would been required to confirm your acceptance of these terms along with the risk information being correct and accurate.
On review of your individual circumstance, we can see when cancelling the policy, the return premium from the Insurer was less than our cancellation fee. Therefore the cancellation fee was reduced in accordance with the return premium. This would be why no refund was applicable. Please note, any optional extras purchased are non refundable after the 14 day cooling off period.
Please also note our admin fees are charged to cover the operational costs involved in setting up, managing and servicing our policies.
Our customer support team is available on our live chat. Just copy and paste the link into your browser to get started.
http://www.motorcycledirect.co.uk/how-to-contact-us.php
MotorCycle Direct
I can't log in my portal even with the…
I can't log in my portal even with the passwords you send me even had someone else do it for me they can't get in not just me why is it all so secretive can't even see what password you're putting in to make sure it is correct do you want me to cancel the policy getting migraines about it now everything sorted out now customer service has stepped up and sorted it all out today for me fantastic no more headaches a big thanks for all the help I've received
4 février 2026
Réponse de MotorCycle Direct
Hi Steve,
Thank you for your time in speaking with us today.
We are pleased we were able to resolve your issues. As discussed, we are always available to help should you need us.
Thank you
MotorCycle Direct
Ease of use good price
5 février 2026
Réponse de MotorCycle Direct
Hi Irene,
Thanks for taking the time to leave us a review and for the 5-stars! We are very glad to hear that you were happy with the price of our product. Ride safe & we’ll be here if you need us!
MotorCycle Direct
Unbeatable price
Such a smooth, hassle free experience. Will definitely be using for other bikes when their up for renewal.
4 février 2026
Réponse de MotorCycle Direct
Hi Steve,
Thanks for rating us 5 stars, we really appreciate your kind words. We hope we continue to impress!
MotorCycle Direct
Easy to deal with & found cheaper…
Easy to deal with & found cheaper motorcycle ins than last year from same Company
4 février 2026
Réponse de MotorCycle Direct
Hi Stephen,
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
Réponse de MotorCycle Direct
Hi Mr Cattermole,
Thanks for rating us 5 stars, we really appreciate your kind words.
We hope we continue to impress!
Thanks
Motorcycle Direct
The lady I spoke to was very…
The lady I spoke to was very knowledgeable and helped me through the whole process to add additional bikes to my policy. I was treated with respect and felt well looked after.
4 février 2026
Réponse de MotorCycle Direct
Hi
Thanks for taking the time to leave us a review and for the 5-stars! We are very glad to hear that you were happy our products and services. Ride safe & we’ll be here if you need us!
MotorCycle Direct
Need to talk to human beings not done…
Need to talk to human beings not done all on line
4 février 2026
Réponse de MotorCycle Direct
Hi Wayne,
Thank you for taking the time to share your feedback. We strive to provide a positive experience for all our customers.
As a digital broker, our Customer Support Specialists are available to assist via our live chat service. We would welcome the opportunity to look into your concerns, so please contact us through live chat at your convenience.
http://www.motorcycledirect.co.uk/how-to-contact-us.php
Just copy and paste the link into your browser to get started.
Thanks
MotorCycle Direct
Great quick and easy
4 février 2026
Réponse de MotorCycle Direct
Hi Stephen
Thanks for rating us 5 stars, we really appreciate your kind words.
We hope we continue to impress!
Thanks
Motorcycle Direct
Easy to use very good price
3 février 2026
Réponse de MotorCycle Direct
Hi Steve
Thanks for taking the time to leave us a review and for the 5-stars!
We are very glad to hear that you were happy with the price of our product. Ride safe & we’ll be here if you need us!
MotorCycle Direct
Réponse de MotorCycle Direct
Hi Nigel
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
Réponse de MotorCycle Direct
Hi Jed
Thanks for rating us 5 stars, we really appreciate your kind words.
We hope we continue to impress!
Thanks
Motorcycle Direct
Great easy service to use
3 février 2026
Réponse de MotorCycle Direct
Hi John
Thanks for rating us 5 stars, we really appreciate your kind words.
We hope we continue to impress!
Thanks
Motorcycle Direct
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