When I logged on to make adjustments to my policy there was a statement informing me that they were extremely busy and to try and make changes to my policy myself using the portal. I couldn't make the... Voir plus
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Lisez les avis des autres
ok so this review process in some cases works !!- i have to give credit where its due - Elaine, customer service - my poor review earlier resulted in a very pleasent conversation with the required out... Voir plus
L'entreprise a répondu
Process was so easy start to finish. The website was very clear and provided all the information I needed to allow me to make an informed decision. Obviously the price was a major factor but not the o... Voir plus
L'entreprise a répondu
I insured the same bike for 11 years automatically updated ,no problems,they then sent a message saying they had a problem taking payment ,I don't know why,they then sent an e mail that said your docu... Voir plus
À propos de l'entreprise
À propos de MotorCycle Direct
Écrit par l'entreprise
MotorCycle Direct was founded in 1997, with the aim of providing bike and scooter insurance solutions. The company was formed out of a commitment to offer the best service at competitive prices to riders in the UK.
We have built up an extensive knowledge of the UK's motorcycle industry together with a comprehensive understanding of bike insurance. By building relationships with the UK's major insurers we are able to find the best quotes whilst retaining our independence and expertise to offer customers the products they need.
Naturally, this type of industry knowledge and extensive coverage means we cater for most models on the market, and we are also able to offer a service that fits the individual biker. MotorCycle Direct was born out of an enthusiasm for bikes and our success rests on getting this across to our customers - whatever bike they ride. VISIT WEBSITE
Coordonnées de contact
Midland Way, BS35 2JX, Thornbury, Royaume-Uni
- www.motorcycledirect.co.uk
4,1
Bien
6 k avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
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Quick and way to do insurance and a…
Quick and way to do insurance and a great price
1 septembre 2026
Réponse de MotorCycle Direct
Hi Tony
Thanks for taking the time to leave your feedback, we are glad that you found it so easy to set up your policy and at a price that suited you.
MotorCycle Direct
Live Chat is terrible - can't speak to anyone
I took up a policy with Motorcycle Direct and wanted to cancel it after finding a better offer elsewhere. Can I speak to anyone? No. Everything is done through their "Live Chat" and I'm now on day 2 of not being able to get through to anyone. Yesterday there were "no agents available" and today it's been an extended period of "Thank you for using our chat, an agent will be with you shortly." I'm getting nowhere.
Just give me someone on the end of the phone, or a button that says, "Cancel here." Please. I don't have time in my day to sit and watch the empty speech bubbles taunt me in the chatbot box. I really wish I hadn't bothered with this company.
And Motorcycle Direct - if you see this, please call me. Just so I can leave. Please.
27 août 2026
Avis spontané
Réponse de MotorCycle Direct
Hi
We are sorry to hear that you have not been able to get through to anyone via our live chat. We are a digital broker, so all contact is via the portal or live chat. We can see that we answered a chat the end of August and the beginning of September, but there was no response from you. We have also called the contact number on your policy, left a voicemail with our contact number on,but as of yet have not had a response. If you are still looking to cancel your policy, please contact us via the number we left on a voicemail, and we can run through that with you.
Many thanks
MotorCycle Direct
Extremely difficult to do business…
Extremely difficult to do business with. No telphone support, only online chat where I had to wait 60 minutes on more than more occasion for the same issue. Have cancelled my policy and gone elsewhere given that if it is that difficult to contact them regarding renewals, what would it be like should I need to make a claim!!
21 août 2026
Avis spontané
Réponse de MotorCycle Direct
Hi Peter
We are sorry to lose you as a customer, and can only apologise for the extended wait time you have had trying to come through on our chat facility.
MororCycle Direct
A very fraudulent company beware they…
A very fraudulent company beware they withhold correspondence and doctor documentation for their own gain!!!!
12 août 2026
Avis spontané
Réponse de MotorCycle Direct
Hi Jonathan
We would like to look into this for you, however there are no contact details,client reference or policy number provided. Please could you contact us via our live chat facility through your portal or our web site so we could look into this for you.
MotorCycle Direct
Ridiculous
Nothing on their website works, so I can't access my account.
It won't let me register, it won't let me do "forgot password", so no other options available.
Live chat doesn't work.
No customer support telephone number.
So they want to auto-renew my policy, which I don't want, and they are preventing me from accessing my account to cancel.
Shocking company: avoid like the plague>
18 août 2026
Avis spontané
Réponse de MotorCycle Direct
Hi
As the review has come through via a third party site, we have no details to contact you so we could assist you with assessing your portal. Our live chat has been busy, but is available to use, and one of our agents will be able to assist you with any portal issues you may have.
Thanks
MotorCycle Direct
Absolutely awful been with them for a…
Absolutely awful been with them for a decade come back of holiday insurance lapsed by a few days and can’t renew because won’t allow on me to log in portal can’t do anything no contact numbers and every option says log in to portal if you can’t do this you have no chance but sorry to say the future of ai and faceless society is here used them because they were a local company but I assume the you know who have bought them
17 août 2026
Avis spontané
Réponse de MotorCycle Direct
Hi Jamie
We are sorry that you were unable to contact us via your portal. The renewal invites are sent out at least 3 weeks before the renewal date, so it would give you time to contact us before the policy lapses.
We can see that you have been in touch via the live chat facility and we were able to price match your renewal for you as it was within the first 14 days, and you have taken the policy out. The agent has added that new policy to your portal. Please contact us if you have any issues accessing that.
Thanks for renewing with us again.
MotorCycle Direct
No facility to speak to customer services
I have been a customer for several years, but never had cause to claim. Today I tried to cancel my policy because I no longer have a bike. The only way to do this is via the portal, but I was unable to pay the balance, because the MCD's payment system was faulty. I tried several debit and credit cards, but kept getting payment error. I even tried my wife's debit card. I tried the live chat facility, but that didn't work either and wouldn't allow me to type in any text. I tried a different browser, but same result. I tried calling the claim line, recorded msg said they can't sort out policy issues. Eventually I contacted a broker for MCD and he gave me a number for customer services - after 30 mins of my time, I paid the balance to a customer services agent over the phone. Why do MCD make it so difficult to speak to someone? They actively avoid publishing a customer service number. If they are a digital company only, they should have a back-up just in case their systems are faulty. Will they pay me an admin charge for waisting my time, because their systems were faulty? I'm very disappointed, be aware of the limitations of this company.
12 août 2026
Avis spontané
Réponse de MotorCycle Direct
Hello Mr Fernandes
Thank you for taking the time to get in touch with us and for making the effort to settle the outstanding balance following the cancellation of your policy.
We’re sorry to hear that you experienced difficulties making the payment. There was a temporary issue with our payment system during this period, and we sincerely apologise for any inconvenience this caused.
Our live chat facility remained available, and once connected with an agent, customers were also contacted by phone to arrange payment. As a digital broker, we provide support through your online portal and website, including our live chat service.
We appreciate you taking the time to contact us and are sorry that your experience was not as straightforward as it should have been. Thank you for your patience and understanding.
MotorCycle Direct
Been great last year when I insured my…
Been great last year when I insured my bike. Came up for renewal and they sent it to my portal and told me that I accept it through there. I couldn’t and so emailed to tell them. Had someone call me and leave a message but when I tried to call back no one answered. Now just received and email saying they have cancelled it. I’m not happy and will be looking for another company due to not getting help with accepting the quote as couldn’t via the portal.
10 août 2026
Avis spontané
Réponse de MotorCycle Direct
Hi Lucy
We are sorry that you were unable to take up your renewal via your portal. We can see that we did leave a voicemail, as you confirmed, and we also sent out an urgent contact letter via email asking you to get in touch regarding your renewal. As we did not hear from you, due to you not being able to get through, and the policy was not renewed via portal, the policy did lapse down on the renewal date. One of our agents would have been able to assist you with your portal and renewal via our live chat facility. If we can still assist you with your renewal, please don't hesitate to get in touch.
Many thanks
MotorCycle Direct
I had a rather technical query
I had a rather technical query, Matthew from the sales team listened to my needs and advised me the best course of action. No hard sell! When it comes to renewal, i'll be renewing here.
7 août 2026
Avis spontané
Réponse de MotorCycle Direct
Hi
Thanks for taking the time to leave a review. Your feedback will be passed onto the agent, and we are sure it will make his day.
Ride safe and we will be here if you need us!
MotorCycle Direct
They have gone totally robot
They have gone totally robot. No New renewal quote, took money out account, still waiting for refund. Won’t be using them again !
5 août 2026
Avis spontané
Réponse de MotorCycle Direct
Hi Joe
As your review has come via a third party site, I do not have any details to look into query, and see why you did not receive a renewal, or why money was taken out of your account. If money was taken, it would mean that a renewal had been offered, so we would need to look into this for you. Please could you contact us via our live chat facility so we could investigtae.
Many thanks
MotorCycle Direct
TERRIBLE customer service!
I wouldn't normally leave a review but I've just experienced TERRIBLE customer service! I have a multi bike policy and had to make a change to the reg number as I wanted to assign a personal plate to one of the bikes. You have to make any changes on the customer portal which is a pain in itself, but although you can make a change on the portal on a single bike policy, they won't allow you to do so on a multi bike policy??!! The 'admin' fee is £20 on a single bike policy but I had to pay £50 just to change the reg number, which is absolutely extortionate and there's zero justification in charging such an amount! I've been a customer of Motorcycle Direct for a number of years but was treated pretty much with contempt by the so-called 'agent' who had no empathy whatsoever, was very unhelpful and cut me off our chat immediately after I'd paid - I didn't bother shopping around this renewal but will certainly do so next year
4 août 2026
Avis spontané
Réponse de MotorCycle Direct
Hi Andy
Please accept our sincere apologies for the service provided. As the review has come through from a third party provider, we have only received your 1st name, and are unable to locate your policy to look into this interaction for you. You are correct that you are unable to make any changes to multi bike policy via the portal, and would have to come through to an agent, no matter what change you are looking to process. Please could you contact us via our live chat facility so we could investigate this further for you, as this is not the level of service we strive to provide.
Many thanks
MotorCycle Direct
Réponse de MotorCycle Direct
Hi
Thanks for taking the time to leave your great feedback!
Ride safe.
MotorCycle Direct
Réponse de MotorCycle Direct
Hi Mr Lewis
Thanks for taking the time to leave us your feedback, we really appreciate it.
Ride safe!
MotorCycle Direct
I have received a message to phone you
I have received a message to phone you. It just directs you to the web site. 4 weeks ago I sent a letter by recorded delivery requesting a refund for the money you automatically debited from my account. I had already insured elsewhere. I'm not impressed with your customer service.
31 juillet 2026
Avis spontané
Réponse de MotorCycle Direct
Hi Mr Stephenson
We can see that we received your letter, and have been trying to contact you. A voice mail was left, asking to to get back in touch with us so we could explain the next step to you, you could also contact us via our live chat facility through the website, and one of our agents will confirm what is needed.
Many thanks
MotorCycle Direct
They inflated their prices from compare…
They inflated their prices from compare sites and when shown the original quotes, wouldn't honor it, prices increased by 10%, keep an eye out... Customer services (online chat) not helpful and dismissive.
31 juillet 2026
Avis spontané
Réponse de MotorCycle Direct
Hi Mr Parry
We can see that you have done numerous quotes, with our different packages and optional extras on, as well as on different bikes. We would be happy to run through those quotes with you, and go over the one that you were looking to take out, and see if there was a price difference when it came through from the comparison site. If you can contact us again via our live chat facility, we can look into this for you.
MotorCycle Direct
Trying to get in to the portal is nigh…
Trying to get in to the portal is nigh on impossible
10 septembre 2025
Réponse de MotorCycle Direct
Hi Mr Clarkson-Hall
We are sorry that you were having difficulties getting into your portal. We can see that you have dealt with one of our agents via live chat, if you still have questions about the portal and access, please contact us again and we can run through that with you.
Many thanks
MotorCycle Direct
unable to contact this company
unable to contact this company, waited 33 minutes in chat to speak to an advisor who disconnected the chat in less than a minute because I hadn't replied quick enough. They asked what I was contacting them about but it was all in the chat history with the bot, they didnt even take the time to look at previous messages... absolute joke. No phone number, no email... businesses should not be able to operate like this.
28 juillet 2026
Avis spontané
Réponse de MotorCycle Direct
Hi Richard
We are sorry that you received this type of service, please could you contact us again via live chat so we could investigate this for you. As the review is from and third party provider, there is no policy number, email address or reference number for us to investigate and come back to you.
Many thanks
MotorCycle Direct
Ashleigh was a great help
Ashleigh was a great help. Very very quick on the webcam
22 juillet 2026
Avis spontané
Réponse de MotorCycle Direct
Hi Paul
Thanks for the great feedback, The message will be passed on to the agent!
Ride safe.
MotorCycle Direct
Insurance policy was cancelled
Insurance policy was cancelled , no way to contact them to find out why as the only way seems to be an online portal which I can’t access as I don’t have a policy . Had been with them for many years and they did this after many years of auto renewals . Would not recommend at all .
10 juillet 2026
Avis spontané
Réponse de MotorCycle Direct
Hi Robert
You can contact us via our live chat facility on our website. One of our agents would be able to run through the reason as to why your policy was cancelled. We can see that a cancellation notice was sent out via email, and a SMS followed that. As we had no response, the policy was then cancelled down.
MotorCycle Direct
Impossible to speak to anyone
Impossible to speak to anyone, I cancelled my policy after 5 months and received no refund.
I'll be sharing my experience with the wider biking community.
14 juillet 2026
Avis spontané
Réponse de MotorCycle Direct
Hi Dave
If you use our live chat facility via our website, one of our agents would be able to assist you with any queries, and the breakdown costs for the policy cancellation.
Thanks
MotorCycle Direct
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