Motorvogue Avis 

We originally made contact with Hyundai in Bedford in November having seen a suitable car online. We drove 300 miles to test drive the car and were initially disappointed that this nearly new car was not clean. Despite that Rob made a strong case and we decided to purchase it. We noticed that there was a nasty scuff and scrape on the bumper but were reassured that this was a simple repair. We signed the appropriate paperwork and that's when it started to go wrong!

Communication from that point was poor at best and we found ourselves chasing all emails. We finally agreed a pick up time for the car in December. Train tickets were purchased and then I got a call late on Saturday 9th December cancelling the pick up as the car still hadn't been repaired! Communication up to this point had been poor and despite loving the Tucson we took the difficult decision to cancel.

We notified Stuart and his manager of our decision and we definitely did not feel valued customers of a £38k purchase!

To make matters worse we requested a refund of our deposit and this took countless chasing until we final got it after six weeks! Our whole experience was exacerbated by the unwillingness of the group customer quality manager to respond to emails or return calls as promised! That really typified our experience of this dealership but we would emphasise that we went on to purchase Tucson from another dealership and it's service was exceptional

Excellent experience from the Huyndai sales department, great range of cars,

i was having difficulties with getting my deposit refunded back to me from motorvogue hyundai untill i sopke to Otis White at Motorvogue Renault i have to say he made sure my refund was done within 12 hours he even called me back the next day to make sure that my deposit was refunded , good old customer service from Otis Thank you

Purchased an Alfa Romeo Guilia from Motorvogue Northampton. The whole process was slick from start to end. Stefan Vass our sales executive was professional, polite & kept us informed every step of the way.
Extremely pleased with the car and would most certainly recommend this dealership

I visited Motorvogue Hyundai Bedford.At first they were good allowed my wife and I to have a look around without being pushy. They even allowed me an extended teat drive.
As a disabled Veteran I needed to ensure the car was right for my injuries.
So, I ordered.
4 days later I found the car I had purchased. Still in the showroom unlocked, windows open and people crawling all over it. I cancelled the car and was forced to wait over a week for my deposit back. The car was amazing. Ionic 6. I will find another dealer and order from the factory.

The team at the Alfa Romeo wing in Norwich are just superb, the level of after sales service is phenomenal, special mention to Jeff- thank again for all your help!

My 1 year old Renault Arkana (which I love) broke down in Bedford and the RAC towed it to Motorvogue Bedford. They had the car for over a month and the only communication was when I contacted them. I spent a lot of money on a hire car because it was over 2 weeks before I was offered a courtesy car and then it wasn`t that easy as I live a distance away. They told me the heater fault was down to the high voltage motor yet when I picked it up the heater was not fixed saying it was something else. 6 miles down the road I had to pump up a tyre that had 8 psi in it. customer service was atrocious and I will not be returning

Following a meeting with our sales manager at Motorvogue, where he explained the delay and apologised for the lack of communication we are feeling much better about the delay as it is unavoidable, seeing as Hyundai are behind in the building of the vehicles
This has put our minds at rest. Still looking forward to our new car 🚗

Friendly efficient service when I purchased my new car from motor vogue Bedford. Sam Miller was very helpful without being pushy. Would definitely recommend

Great experience

I recently bought a new Renault Captur from Motorvogue Kings Lynn. There were problems and delays but the team kept me informed and sorted the issues very quickly

Bought a new car from Motorvogue Norwich Fiat. They made it easy and very straight forward. Tom Crisp who we dealt with was very professional and personable. My only complaint was when calling on the main switch board, lots of layers to options and then no one answered.

The service from the Kings Lynn branch was some of the worst I have experienced. Saw a secondhand car online and sent off an enquiry form, was contacted by a sales person, who confirmed the car was till for sale. I said I would travel the next day to see the car and booked in a 9.30am appointment to view the car. I explained I could not make it on the day of the call as I lived 30 miles away and was working.
I arrived on time and spoke to the sales person and asked where the car was to view, to be greeted by ‘oh we sold that yesterday’. So they knew it was sold and they knew I was travelling to see it, but did not think to let me know, great, so a wasted journey!
Having travelled 30 miles looked at another second hand car and asked the sales person to test drive. The car was fine and I said I would buy it, no finance needed, a cash sale. Was told at this point I could take the car the same day as soon as money was in their bank. I said that might not be possible as I had my car with me and could not drive two. Was told don’t worry as Motor Vogue could deliver. I was told that as soon as they had the money they would arrange delivery.
So I went to bank and transferred the funds and emailed as requested by the sales person that I had done this and asked to be told when the car would be delivered. When I got home, the sales person had emailed me to say delivery was not possible as they were short staffed. No other solution offered.
Great I thought how do I now get to Kings Lynn to collect the car now.
I asked a friend to take me to collect the car the next day they agreed so I called to speak to sales person and they were busy so spoke to the sales manager, who then told me the car could not be collected as it needed work done to it. So the car was never a pay and drive away. I arranged to collect if ready on the following Saturday. I heard nothing from the sales person, was it ready or not? So I called late Friday afternoon and was just told ‘yes it’s ready’ great service and communication I thought.
We got stuck in traffic when picking up and was delayed by 20 minutes, I was called when late by the sales person. Later found out they only called because they were waiting to go and get their lunch, which they shared on the handover.
Handover was basic to say the least after taxing the car, was given the paperwork and I drive the car away. When I got home I realised there was no MOT certificate, I emailed about this and got an email back that this would need to be posted, no apology.
The car came with a warranty and there is an issue after having the car three days with the power steering, contacted sales person by email to say there was an issue. One line email back, you will need to contact the service department. Wow what service this company offers their customers. Perhaps customer service training for sales staff is needed. A sales team who just want to communicate via email.
I have another brand new car as this one is a run around but I would never purchase a new car from this company if this is the service they show to their customers.
Lastly at the end of the handover of the car in the showroom you are asked to rate the customer service and put comments about the service with the sales persons looking over your shoulder. You will never get honest feedback asking for feedback and ratings in this way.

One star is too much!! My son's car has been with you for 5+ days now, to have a service and headlamp replaced in order to pass its MOT. Headlamp was ordered on Friday. Excuse is that part did not come in. Will be in tomorrow for sure. Still unable to contact them. Change your name from Motorvogue to Motorrogue!! I don't think they understand customer service.

hi i picked up my new ateca yesterday and was met by eva the sales person she was great from start to finish explaining everything got in the car and showed me everything i asked about and other things also,nothing was to much trouble she kept me informed from six months back from ordering to present day and even phoned today to check everything was ok and i am also disabled and she organised the fitting of my rooftop box also so it was all ready to go on pick up i have read some negative comments from other people and this is my third time back at motorvouge and have never known a bad expeiriance and i will be returning again in 3 years hopefully because eva made the whole expeiriance efortless and fun! so thank you motorvouge and especially eva, well done!

From start to finish getting my new car was a straight forward process, i dident wait to long at all , customer service was very officiant and professional , Thank you Eva - ( Northampton Seat Team )

Absolutely the worst company for customer service I have ever had the misfortune to deal with. My car came back in a worse state of repair than when it went it to them. There was no apology for the inconvenience. No offer to assist. Just a blanket “it’s not what we have done”. They did not listen and they certainly do not care. STEER CLEAR AT ALL COSTS!

Bought the car 1.5 years ago. It’s second hand car with 2 year warranty. Car had small knock noise when turning on low speed. The after sales department assured me that they will fix it. After 7 visits to Motorvogue Seat service they couldn’t fix it.
They told that it’s normal to have noises from suspension.
Seat manufacturer knows about this issue because it’s even on brand new cars.
Then I decided that service personnel are not competent to do the job, even if I would pay for the job and parts, and went to different garage and together with them I fixed the problem.
My personal advice is PLEASE AVOID SEAT BRAND AND MOTORVOGUE SERVICE DEPARTMENT.
Even Seat uk can’t help as for them any customer is a headache.
Reply from Motorvogue shows that they are incompetent car dealers. If I can fix the problem then it tells everything about them.
I will make potential customers aware.

I brought a second hand car from Motor Vogue in Kings Lynn. Was amazed with the sales service and asked if I brought the car would the scratch and chips on the bonnet be made good. I was assured they would. I should have known it was too good to be true. I was asked to collect the car up and then they would arrange for to be repaired. I constantly had to chase and was told no end of lies because they were trying to do it cheaply. They then agreed they had found a garage to assist so I drove the car to them, they gave me a courtesy car for the week. I took a half day off of work and basically had to wait as my car was not ready. They used all my petrol as they drove it to Norwich and back. After me waiting around for hours for the car to be returned, they had only fixed the scratch. I phoned the next day and was told they would fully refund me for the petrol they had used and will sort out the chips. After numerous calls and emails sent, I received an email to say they will not refund me for the petrol and they will put a pen in the post to sort out the chips. I have wasted petrol visiting the garage, they have used my petrol and not replaced, taken time off of work and they have not done what they said they would. I will never use the garage again. Terrible Customer Service!

I drove over 150 miles to pick up a Renault Captur phev as it was the only one available in the country.
I first of all dealt with the manager matt Williams who was very helpful and passed over to Otis white who couldn’t have been more helpful.
Otis gave us the key card and left us to have a good look over the car and he wasn’t pushy in any way but made it clear he was available should we have any questions.
After deciding to go ahead Otis worked really hard to sort out registering the car and in just over a week we were driving it home.
From start to finish Otis was amazing and very friendly but he was also very knowledgeable and intelligent and took as much time as we needed to go through the operations of the car and make sure we knew everything we needed to this being our first phev.
I can’t thank Otis and Matt enough,they really went above and beyond
If anyone is thinking of using motorvogue you will not be sorry,they really do go the extra mile for you whether motability or private.
In 3 years I would happily do the 300 + miles round trip because their customer service is outstanding
Thanks Otis and Matt, both a credit to Renault and thanks Motorvogue .
One very happy customer.