I thought I was booking a local Zumba class for a pound. 2 weeks later had 23.00 pound taken and o lying realised because I saw it on my banking up. I had no emails in my account from them. I managed... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Efficient and prompt customer service team. An amazing variety of online/ live stream sessions, which are easy to search for - either by day, time or type. Marking your 'favourites' makes it easy to... Voir plus
L'entreprise a répondu
Signed up for a £1 7 day "trial" but later found out this doesn't include gym sessions and had to "upgrade" to a £24 a month plan which only includes 1 "free" (this ain't free) gym session per week, w... Voir plus
L'entreprise a répondu
The best thing about MoveGB is the variety of exercise options on offer plus the flexibility of the scheme. Being able to freeze my membership is a real bonus for me, as I only use it Oct-March. They'... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de MoveGB
Écrit par l'entreprise
Why choose Move?
Convenience
Get an active lifestyle that fits around your schedule - embrace fitness freedom and workout whenever you like from the comfort of your own home. All under one membership.
Flexibility
Keep full control of your membership - cancel online anytime or freeze your membership.
Variety
We have the UK’s largest selection of live-streamed and at-home workouts. Support your local instructors or try something new from any instructor on the MoveGB network. From yoga and meditation to dance and HiiT or even twerking! There’s 100s of online classes to try!
Ease
Instant access and seamless booking. Choose a class that works for you, then simply book with a tap of a button. You’ll receive an email containing the live stream link before class begins. Try for £1 Learn More
Convenience
Get an active lifestyle that fits around your schedule - embrace fitness freedom and workout whenever you like from the comfort of your own home. All under one membership.
Flexibility
Keep full control of your membership - cancel online anytime or freeze your membership.
Variety
We have the UK’s largest selection of live-streamed and at-home workouts. Support your local instructors or try something new from any instructor on the MoveGB network. From yoga and meditation to dance and HiiT or even twerking! There’s 100s of online classes to try!
Ease
Instant access and seamless booking. Choose a class that works for you, then simply book with a tap of a button. You’ll receive an email containing the live stream link before class begins. Try for £1 Learn More
Coordonnées de contact
11 Laura Place, BA2 4BL, Bath, Royaume-Uni
- 0345 519 6626
- team@movegb.com
- www.movegb.com
3,0
Moyen
844 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de MoveGB
Thanks so much Iman! You know where we are if you need anything 😁
Brilliant
Incredible customer service - always get back to you quickly and are super friendly and helpful, and have gone to extra mile to sort out pausing and postponing my membership over lock-down.
I started out just doing a free trial with MoveGB hoping to try a couple of classes but with no particular plans to consider a membership with them once the trial was up. But I loved it and quickly became a member. I've found so many brilliant yoga teachers and venues all over the city through the app that I never would have tried otherwise. Regular yoga classes on the beach looking out to sea have to be a highlight.
I've not been very well with chronic fatigue. Before I got ill I thought the only types of excercise worth doing were fast team sports, but thanks to MoveGB I've fallen in love with yoga (turns out it's not just stretching!) and it's had a really positive impact on my health. Thanks for making classes so accessible and easy to organise around commitments and location.
4 août 2020
Avis spontané
Réponse de MoveGB
Hi Lucy, thank you so much for your review and your kind words! It's so incredible to hear the impact that your Move membership has had on your health. We're super proud of the variety and quality of sessions available on the platform and are so glad that you've been making the most of this.
Keep up the great work and just let us know if there's anything at all we can do to help 🙌
Great customer service
Great customer service - dealt with my issue quickly & efficiently. A local gym opens from 6.30am but sessions on the app were only showing from 8.00am - the person I spoke with had fixed the issue in 10 minutes, emailed me to confirm and added the desired sessions to my favorites on my account.
Top work
3 août 2020
Avis spontané
Réponse de MoveGB
Hey Oliver, thanks so much for your review. We're so pleased we were able to help you out so quickly - you know where we are if you needs us 💪
Great service to keep nation healthy
Great service to keep nation healthy! So many choices with flexibility of time and variety of classes. The classes are literally available from 6am till 9pm. You can decide last minute and join within half hour, especially helpful to the people who are busy and can’t plan.
No Further excuse for lack of fitness!
1 août 2020
Avis spontané
Réponse de MoveGB
Thanks so much for your review! Variety is the key to keeping active for life, so it's amazing to hear you're making the most of this within a busy schedule 🙌
Great opportunity to stay active from…
Great opportunity to stay active from home. Reasonable price, genuine membership options. And a lot of fun!
1 août 2020
Avis spontané
Réponse de MoveGB
Hey Joanna, thanks for your review! It's awesome to hear you're having so much fun with your Move membership - keep it up 💃
Efficient when dealing with an issue
Efficient when dealing with an issue. Thank you!
29 juillet 2020
Avis spontané
Réponse de MoveGB
Thanks for your review Davy - we're so pleased we were able to help :-) If there's anything else you need - just get in touch!
Having used movegb for a while before…
Having used movegb for a while before lockdown i have always rated it highly. This is only more so since forgetting to freeze my membership and then refunded me and sent me a lovely email thanking me for being a key worker. I have used the freeze option until October which they have helped me extend when I had again forgotten to do!!!
Super speedy replies from staff and lovely emails!
27 juillet 2020
Avis spontané
Réponse de MoveGB
Hey Alice, thanks for your review! Our goal is to help keep people active for life, so if there are times when you're not able to make the most of your membership we'll always help do what's best :-)
Let us know if there's anything else you need!
Excellent service and customer support…
Excellent service and customer support is always bang on!
27 juillet 2020
Avis spontané
Réponse de MoveGB
Thanks so much Oli! You know where we are if you need anything 🙌
Great service
It's always easy to get through on the phone, and the staff are really friendly and helpful.
27 juillet 2020
Avis spontané
Réponse de MoveGB
Thanks so much for your review and kind words Josey! Our team are here to help so let us know if there's every anything you need :-)
Great way of finding online workouts
Great way of finding online workouts!
I’ve found some great classes and you’re often saving money by going through MoveGB rather than the service provider.
No limit to the area as the workouts are given live over zoom.
I don’t think I’ll be going back to the usual way of attending classes.
27 juillet 2020
Avis spontané
Réponse de MoveGB
Hi Joanne, thanks for your review! It's so great to hear how well you've adapted to live stream workouts - they're here to stay so we're pleased you're loving them 🤩
Great classes and MoveGB Help Team back up.
Great choice of class and good back up help from the MoveGB team, when things don’t work out quite as planned! Thank you 🙏🏽
26 juillet 2020
Avis spontané
Réponse de MoveGB
Thanks for your review! It's awesome to hear you're making the most of the variety available on Move - keep up the good work 💪
Move Gb is the best option for…
Move Gb is the best option for exploring new places and it offers lot of different options! You can experience different activities,
you always feel very welcome from the Move Gb team, Very helpful and gentle too!
25 juillet 2020
Avis spontané
Réponse de MoveGB
Thanks for your review Rob! Variety is the key to keep active for life - and it sounds like you've got it nailed, keep it up 🙌
Brilliant service provider
Brilliant service provider! There's a huge variety of activities to choose from and the booking is easy and quick. The customer service team is one of the best that I ever encountered. They are always helpful, quick and willing to find the best possible solution. Highly recommend giving it a go! :)
24 juillet 2020
Avis spontané
Réponse de MoveGB
Hey Ieva - thanks so much for your review! Variety is the key to keeping active for life and it sounds like you've got it nailed 🤩 Our team love to help, so if there's ever anything you need just let us know!
BE PREPARED for TONS of SPAM E-MAIL!!!
I signed up for a trial, service was ok. Ended up getting a membership direct with gym but still get constant spam e-mails from "Lizzie" Really annoying!!! I ended up marking them all as spam and unsubcribing. I don't need 6/7 e-mails from them a week. ANNOYING AF!
24 juillet 2020
Avis spontané
Réponse de MoveGB
Hi AJ, thanks for your review and feedback. We're sorry to hear that you aren't a fan of our emails.
Our goal is to help keep people active for life so we email our user base to help keep people as engaged in health and fitness as possible! We appreciate that this may not be for everyone, so we're always sure to include a link to unsubscribe in each email.
We've passed your feedback on to our Marketing Team but if there is anything more we can do to help, please do contact our friendly support team on 0345 519 6626 or team@movegb.com.
A Good Team
I have been a member for some time and have always had a friendly and helpful interaction with the staff at MoveGB in resolving any issues.
23 juillet 2020
Avis spontané
Réponse de MoveGB
Thanks so much for your review Marlene. It's awesome to hear you've had great conversations with the team - you know where we are if you need anything 🙌
Réponse de MoveGB
Hi Gill, thank you for your review and comments about our service - we really appreciate it :-) Keep up the great active habits, and let us know if you need anything!
Réponse de MoveGB
Thanks so much Russell! Give us a shout if you need anything 🙌
MoveGB is great!
Fantastic team who are friendly, helpful and effective in finding solutions to queries and enabling members and partners to deliver and access variety fitness through memberships. MoveGB is great!
16 juillet 2020
Avis spontané
Réponse de MoveGB
Thank you so much Louise! It's awesome to hear you're loving MoveGB - we're always happy to help so let us know if there's anything you need 🙌
Recommended company
Only been using them a couple of weeks as a partner but a great company. Friendly and helpful staff from set up through to support. Had some lovely new clients booked through the system too.
15 juillet 2020
Avis spontané
Réponse de MoveGB
Hey Megan, thanks for your review. That's awesome to hear! It sounds like you've really hit the ground running - keep it up 🤩
Réponse de MoveGB
Thanks so much Monica! It's awesome having you on board, you know where we are if you need a hand with anything 👍
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