Great customer service. Fairly new Secateurs lost its spring. No idea what the product number was to order a new spring but a photo sent to Darlac Customer Services Team sorted that out. Was no... Voir plus
L'entreprise a répondu
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Great customer service. Fairly new Secateurs lost its spring. No idea what the product number was to order a new spring but a photo sent to Darlac Customer Services Team sorted that out. Was no... Voir plus
L'entreprise a répondu
Had an issue with a recently purchased Darlac hand tool. It was dealt with in a courteous and efficient manner. How refreshing to have great customer care - in an age where most companies have for... Voir plus
L'entreprise a répondu
I had a 5 m extension pole for collecting apples and the pole locking mechanism was not always working properly. I made an inquiry trying to find the part number and not only was the part identified f... Voir plus
L'entreprise a répondu
Sunflower seeds did not work, asked for replacement pack, told some had been sent, after four weeks asked again, still no seeds, posted a public review - surprise surprise, replacement seeds sent. I... Voir plus
L'entreprise a répondu
At Mr Fothergill's our aim is to provide a product range for all your gardening needs from flower and vegetable seed to young plants, potatoes, onions, garlic, shallots, veg plants soft fruit and fruit trees. We are sure that from the amateur to the enthusiast there is something to meet your requirements. We genuinely care for our customers and insist that the quality of all our seeds and plants and level of customer service are of the highest standards. However we are only human and very occasionally things do go wrong, but please rest assured, we will always do our very best to put things right. Should you be dissatisfied for any reason, we will gladly send replacements or refund the purchase price upon request. (Our contact lines are currently open 8am-6pm weekdays, 9am-5pm weekends and bank holidays)
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Gazeley Road, Kentford, Suffolk, CB8 7QB, Newmarket, Royaume-Uni
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I received good healthy plants that are doing great

Réponse de Mr Fothergills Seeds Ltd
pleased with items and service, many christmas presents in hand!!!

Réponse de Mr Fothergills Seeds Ltd
Had all that I needed and a reasonably prompt service. I'll definitely Mr Fothergills Seeds again.

Réponse de Mr Fothergills Seeds Ltd
No confirmation of delivery date. Taking account of usual recommended planting seasons, Deliveries were late and poorly packed

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I am very pleased with the pruner you sent me; it has already been very useful.

Réponse de Mr Fothergills Seeds Ltd
The plants that I ordered for our allotment arrived in time and perfect to plant out. Great company and the website is very easy to use.

Réponse de Mr Fothergills Seeds Ltd
I ordered my seeds on 12th July and they have not arrived as of 28th July. Very poor service, I could have gone to my local garden centre and saved time and money! I will think twice about using you again!

Réponse de Mr Fothergills Seeds Ltd
The goods took far too long to come (16 days), that is a long time to wait for any delivery.
Up to now it is not working,my pond is still cloudy. It has been in for two weeks, the instructions suggest it could take up to three weeks. Looking at it it still has along way to go.

Réponse de Mr Fothergills Seeds Ltd
I was given a £25 voucher to spend; I chose lots of lovely seeds. When they came, there was an extra free packet too!

Réponse de Mr Fothergills Seeds Ltd
Mr Fothergills Seeds Ltd provided me with excellent service and I am very grateful for their help. I have used one of their pruning shears in the garden for quite some time. Unfortunately the return spring on the shears somehow became detached and I lost it. I contacted Mr Fothergills to see if I could purchase a replacement spring for my shears. The company replied and said that unfortunately the spring was not available as a spare part. Instead Mr Fothergills offered to send me a completely new set of shears free of charge, which was very generous of them. I gratefully accepted their kind offer and within a few days I received a parcel in the post that contained a brand new set of pruning shears which I will be making extensive use of in my garden. My thanks again to Mr Fothergills Seeds Ltd for their excellent service and help.

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Réponse de Mr Fothergills Seeds Ltd

Réponse de Mr Fothergills Seeds Ltd
I have been a customer of Fothergills since I moved into this property and started gardening,
The order was delivered quickly and the order was well packed so no damage.

Réponse de Mr Fothergills Seeds Ltd
Ur plants, plugs, grew brilliant but the beetroot seeds didn't grow why I've given 4 instead of 5

Réponse de Mr Fothergills Seeds Ltd
The first lot of replacement seeds had no better germination than the first packet. Lets hope to the new packet will prove better but I will have tobwait until next year to find out.

Réponse de Mr Fothergills Seeds Ltd
Seeds did not germinate.
Contacted company under guarantee. It took 2 months for a response.
So far, both seeds and customer experience has been poor.

Réponse de Mr Fothergills Seeds Ltd
Ordered onion feed, when I read about feeding the bulbs later in the year. I now have a good load of onions to harvest! Delivery was a bit slow, but not enough to be a problem.

Réponse de Mr Fothergills Seeds Ltd
I bought two boxes of Nr Fothergill’s Wildflower seeds (endorsed by the RHS) and not a single wildflower came up. What came up is Chenopodium Album (fat hen) which is a contaminant of gardens. I pulled it all out and felt pretty miffed.

Réponse de Mr Fothergills Seeds Ltd
I bought a packet of Mr. Fothergill’s Lollo Rosso variety seeds locally but on germinating I could tell that they were the wrong variety and were a flat leaf type lettuce. I emailed Mr. Fothergill’s customer services and they said they would replace them. They replaced them with another variety of flat leaved lettuce which was completely unacceptable to me. I spent money on a variety which I enjoy so there’s no point sending me a variety which I don’t like and will probably throw away. I appreciate that I bought them from a local shop but they had the ‘Mr. Fothergill’s’ name on them and they are responsible for what goes in the packet. Needless to say I won’t buy that brand again. Very disappointing.

Réponse de Mr Fothergills Seeds Ltd
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