My package was lost, but every member of the team who contacted me was incredibly kind and helpful! This was the first time I’ve ever had an issue with an order and actually felt that someone took r... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Поръчах си спортно облекло с доставка до адрес. Вместо това пратката ми беше доставено до офис на еконт в съвсем различен квартал. Писах на контактния център в сайта и в продължение на няколко дни ня... Voir plus
L'entreprise a répondu
Няма възможност за наложен платеж. Конкуренцията е с едни гърди напред ;) Автоматичните станции за приемане и предаване на пратки позволяват и такава опция. Това е мнението ми относно поръчката. След... Voir plus
L'entreprise a répondu
Love myprotein it always gives me perfect products for the best price for the quality that I can't find anywhere.Always sends me weekly and monthly deals that I'm so grateful for and I always take adv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, Royaume-Uni
- www.myprotein.bg
3,9
Bien
240 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great value
Great prices for great quality products. The delivery was always smooth and faster than the provided estimate. Highly recommended!
28 mars 2026
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
products received with in 5 days
products received with in 5 days. happy with the service and will use again
23 avril 2026
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Delivery fee
I do not understand how could Box Now delivery cost 5 eur when it costs normally 1 or 2 eur at other companies and it is the cheapest possible way to ship something. It feels like a big disadvantage that made me cut off my order at the beginning or not trust they provide the correct fees for deliveries.
14 avril 2026
Réponse de Myprotein
Hello
Thank you for leaving your review.
We love receiving feedback from our customers, and this will always be used to improve our services.
If we can assist you with anything, please don't hesitate to let us know!
Take care, and have a great day.
Kind Regards,
Kayleigh
Pre-workout shot is great
Pre-workout shot is great, literally dont go to the gym without it. MP has great bargains on some turnover stuff and I like to shop regularly and restock the stuff I like. 4 out of 5, because sometimes I get stuff I dont like at all.
18 février 2026
Réponse de Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Fair pricing
Fair pricing. Excellent products. Fast delivery. One issue but it's not a big deal. I added a meal replacement and it showed up in my basket. it pushed my order into free delivery. but somehow it didn't show up in my bill or my confirmation email, yet it still gave me the free delivery even if I was under the total, so nothing negative just a website issue. The company is still amazing and for what they stand for.
14 avril 2026
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Hello
Hello, I would like to say that it is inconvenient that I cannot choose delivery to an office or parcel locker directly on your website. I am not always at home, so this makes receiving my order more difficult. Please consider adding this option to make ordering easier.
12 avril 2026
Réponse de Myprotein
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Natalia
The products are high quality.
The products are high quality.
I like mostly when there are discounts.
Pictures correspond to the real product, fabrics are perfect. Great products
10 avril 2026
Réponse de Myprotein
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Natalia
Réponse de Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Réponse de Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Réponse de Myprotein
Hello,
I am sorry to hear of the frustration caused regarding this matter.
I am happy to resolve this issue for you. Please provide your order number or contact us via your account and we will be able to resolve this immediately.
Kind Regards,
Myprotein
Réponse de Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Couldn’t pay with my trading 212 card and return process is not good
Couldn’t pay with my trading 212 card where I have cashback.
Edit: MyProtein have a great customer service and have already contacted me to resolve the issue
Edit 2 (18.04.2026): Return process is awful for me. Return form does not work for my order number and email. I write to them for support and they send me the return form link again. Then after another email, they send me another return form from which I can see there is no DHL office in my town so I should travel to another town in a work day only to return the parcel and this will cost me an off day and about 7 euro which I consider too much for an order above 100 euro. OR there is the other option to arrange return myself which I suppose is even more expensive...
7 avril 2026
Réponse de Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
The discount for first order didn’t…
The discount for first order didn’t apply which was disappointing. I was lucky to have a discount code by an influencer.
2 avril 2026
Réponse de Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Réponse de Myprotein
Здравейте,
Благодарим Ви, че отделихте време да оставите отзив. Ценим и оценяваме Вашите коментари.
Винаги се стремим да подобряваме и подобряваме Вашето пазаруване и не бихме могли да го направим без Вашата ценна обратна връзка.
Моля, не се колебайте да се свържете с нас, ако имате допълнителни въпроси или запитвания, тъй като ще се радваме да Ви помогнем.
С уважение,
Кейли
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
easy to find what you're looking for
easy to find what you're looking for, detailed info on the products
27 mars 2026
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
N. / A
It is easy to place your order. However the last time I had issues with the delivery- I’ve paid for express shipping and received the goods after more than 10 days.. also the communication with the support was terrible
26 mars 2026
Réponse de Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Réponse de Myprotein
Здравейте,
Благодарим Ви, че отделихте време да оставите своя отзив!
Винаги е удоволствие да получаваме такива коментари от нашите лоялни клиенти.
Вашите мнения ни помагат да поддържаме и подобряваме нашите услуги, а екипът ще се радва да прочете вашите любезни думи.
Ако имате въпроси или запитвания, моля, не се колебайте да се свържете с нас – ще се радваме да Ви съдействаме.
Желаем Ви приятен ден!
С уважение,
Natalia
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Доволни сме от продуктите
Доволни сме от продуктите , дрехите са супер качествени , доставката е бърза!
23 mars 2026
Réponse de Myprotein
Здравейте,
Благодарим Ви, че отделихте време да оставите своя отзив!
Винаги е удоволствие да получаваме такива коментари от нашите лоялни клиенти.
Вашите мнения ни помагат да поддържаме и подобряваме нашите услуги, а екипът ще се радва да прочете вашите любезни думи.
Ако имате въпроси или запитвания, моля, не се колебайте да се свържете с нас – ще се радваме да Ви съдействаме.
Желаем Ви приятен ден!
С уважение,
Natalia
L’expérience Trustpilot
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En savoir plus sur le parcours des avis sur Trustpilot.
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Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.