My package was lost, but every member of the team who contacted me was incredibly kind and helpful! This was the first time I’ve ever had an issue with an order and actually felt that someone took r... Voir plus
L'entreprise a répondu
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Поръчах си спортно облекло с доставка до адрес. Вместо това пратката ми беше доставено до офис на еконт в съвсем различен квартал. Писах на контактния център в сайта и в продължение на няколко дни ня... Voir plus
L'entreprise a répondu
Няма възможност за наложен платеж. Конкуренцията е с едни гърди напред ;) Автоматичните станции за приемане и предаване на пратки позволяват и такава опция. Това е мнението ми относно поръчката. След... Voir plus
L'entreprise a répondu
Love myprotein it always gives me perfect products for the best price for the quality that I can't find anywhere.Always sends me weekly and monthly deals that I'm so grateful for and I always take adv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, Royaume-Uni
- www.myprotein.bg
3,9
Bien
242 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
The best
I’ve been using products from Myprotein for about a year now, and overall I’m very satisfied with my experience. I regularly order Impact Whey Protein and creatine, and both products mix well and taste great (especially the chocolate flavors).
The website is easy to navigate, and there are frequent discounts and promo codes, which make the products very affordable compared to other brands. Delivery has generally been reliable, and the packaging is practical and secure.
18 février 2026
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Brilliant site !
18 février 2026
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
The website is so bad
The website is so bad, I couldn’t make my purchase perhaps 10 times
18 février 2026
Réponse de Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Réponse de Myprotein
Привіт,
Дякуємо, що залишили свій відгук!
Завжди приємно отримувати такі відгуки від наших відданих клієнтів.
Ваші коментарі допомагають нам підтримувати та покращувати наші послуги, і команда буде дуже рада почути ваші добрі слова.
Якщо у вас є будь-які питання чи запити, будь ласка, не соромтеся звертатися до нас – ми із задоволенням допоможемо.
Бережіть себе та гарного вам дня.
З найкращими побажаннями,
Наталія
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
I like your products
I like your products, your prices are a bit high, but they are still comfortable, beautiful, and practical.
17 février 2026
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Have been buying from them for years
Have been buying from them for years. Pretty good
16 février 2026
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Very helpful
Very helpful. Had an issue with my order due to me misspelling my email address and Kate was ever so kind to confirm my order, as well as date of dispatch. I recommend the company and their products.
11 février 2026
Avis spontané
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Лошо качество спортни сутиени
Поръчах три цвята еднакви сутиени за кърмене в размер XS. И трите са различна големина. Доста лошо качество за спортен сутиен откъм материя и поддръжка. За кройката да не говорим - отзад имат рингове, който се обръщат и свиват плата на презрамките. Неудобни са и за кърмене отново поради кройката си- имат плаващи подплънки в предната вложка, които се разместват и излизат при всяко разкопчаване за кърмене.
11 novembre 2025
Avis spontané
Réponse de Myprotein
Здравейте,
Съжалявам да чуя за неудовлетворението, което Ви е причинило това.
С удоволствие ще разреша този проблем за Вас. Моля, посочете номера на поръчката си или се свържете с нас чрез профила си и ние ще го разрешим незабавно.
С уважение,
Myprotein
Great experience
Great experience! Anastasija handled the issue quick and with understanding.
20 août 2025
Avis spontané
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
the taste was not as expected but the…
the taste was not as expected but the delivery time being long made the experience not that good
4 mars 2025
Avis spontané
Réponse de Myprotein
Hello James,
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Kayleigh
No Guesswork, Just Trust
When it comes to my health supplements, I can't afford uncertainty. That's why, after a solid year of ordering from my protein, they are my only choice. Their commitment to reliability is clear: every single package arrives with products perfectly sealed, sporting reassuringly long expiration dates, and it's always precisely what I ordered. There's zero guesswork.
22 mai 2025
Avis spontané
Réponse de Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Best Value for Supplements!
As someone who uses supplements daily, finding top quality without breaking the bank is crucial. That's why this site is my go-to. I consistently score amazing deals on my essentials, thanks to their frequent promotions.
22 mai 2025
Avis spontané
Réponse de Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Terrible customer service
Terrible customer service, overpriced low quality clothing and proteins with expensive delivery...
I even don't want to mention the lack of return policy.
Don't waste your time with this provider. Buy from local shops..
10 mars 2025
Avis spontané
Réponse de Myprotein
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
Не си взимайте
Не си взимайте, химия! Пих смеска 1 месец. После повръщах, беше ми разстроен корема и трябваше да ме приспиват. Моля ви за вашето здраве послушайте ме, това не е фалшиво ревю, това е апел към всичко хора ценящи здравето си!
17 juillet 2024
Avis spontané
Réponse de Myprotein
Здравейте Nikola.
Съжалявам за разочарованието, причинено от този проблем.
Ще се радвам да разреша този проблем за вас. Моля, посочете номера на поръчката си или се свържете с мен чрез профила си и ще можем да разрешим проблема незабавно.
С уважение, Zuzana, Myprotein.
Terrible customer service and return policy…
Terrible customer service and website communication. I've made an order for 4 clothing items. 3 out of them were not a good too big or too small (despite using their measurement charts). I asked their customer support if I can exchange the items for the correct size. They advised me that I will have to return the items and then order them in the correct size. I requested the return form and ordered the correct size items in the meantime.
I got my return form and attached it to my package. I did exactly as they told me and went to the courier to send it back. However, at the post office they tell me I need to pay over 150BGN (75euros) to send it back?? That's more than the amount I paid for the items themselves. Obviously, I didn't send it back.
I contacted MyProtein's customer support again to ask what should I do as I'm not paying this amount to return the items. They come back with an answer saying that they cannot cover the costs of the return as it's my mistake ordering a wrong size. Okay, I agree with this policy... but you don't mention on a single place on your website that customers will have to return their items to Poland and pay 150BGN to do so?!? This makes your return policy completely useless. If I knew this I would have never ordered (especially a second time). Now I'm left with clothes that I cannot use.. I was made to order again as I was told I can return the items.. I had to go to an office to print their labels... I had to go to the post office just to see I have to pay 150BGN... I've lost time, money and effort to deal with this stuff and I'm pissed. Definitely not using MyProtein ever again!!!
Order number: 445383378
18 novembre 2022
Avis spontané
Réponse de Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
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