gave one star less in my review because I selected a free gift that you offered me. After I had filled in all my details as a guest, I was unable to proceed to the payment because apparently thi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Jsem neuvěřitelně spokojená a určitě si z MyProtein ještě něco objednám! Na doporučení kamarádky jsem si oblečení objednala o číslo větší, než běžně nosím, a všechno mi krásně sedí. Kalhotky jsem na... Voir plus
L'entreprise a répondu
i wasnt able to sort products on the website from most expensive to least expensive. would have been helpful. other than that, love the rebrand.
L'entreprise a répondu
One item in my basket couldnt be shipped to my Address - it was a freebie - and it took alot of steps back to remove it. That was a hádáme, specially since it was a freebie
L'entreprise a répondu
3,9
Bien
357 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The worst return and promotion policy
The worst return and promotion policy! I bought 3 pieces with sale code for 44% discount for each. I had to return one piece, because it didnt fit, had to pay for the return, and than after 5 weeks i had to contact support and ask when im gonna recieve money back. The response - never, because that one piece was for free, in promotion 1+1, which wasnt true when I ordered it! Terrible.
7 juin 2023
Avis spontané
Réponse de Myprotein
Hello Alexandra,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Jess
Too small clothing and costly return policy
Unfortunately, all the clothes are too small. I usually wear the size XS or S and ordered S. I should have opted for M at least. And yes, I had checked the size table before I ordered. I am very dissapointed. Now, to receive the right size I am supposed to pay 99 CZK for the return delivery and then once again the delivery cost 129 CZK. It will have cost me altogether with the original delivery cost 357 CZK to receive the correct size!
30 mai 2023
Avis spontané
Réponse de Myprotein
Hi Eliska,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Nejhnusnější protein
Nejhnusnější protein, který jsem za dlouhou dobu pil. Koupil jsem 7 různých příchutí a ani o jedné se nedá říct, že by byla dobrá. Ze 4 se mi přímo zvedá žaludek a 3 se dají s pevnou vůlí pít.
2 mars 2023
Avis spontané
Réponse de Myprotein
Dobrý den Jaroslave.
Omlouváme se za frustraci způsobenou tímto problémem.
Rádi pro Vás tento problém vyřešíme. Uveďte prosím číslo své objednávky nebo nás kontaktujte prostřednictvím svého účtu a na problém se Vám okamžitě podíváme.
S pozdravem, Myprotein.
Good morning I will return this leggings is big give me your address I will return I want buy next time is smal
Good morning I will return this leggings is big give me your address I will return I want buy next time is small
25 février 2023
Avis spontané
Réponse de Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
The worst return policy I've seen
The worst return policy I've seen. They are just the worst. The've sent me incorrect item, and when I contacted them, it took 3 days for them to understand me. and they were replying in different languages every time. The only option to communicate with them is through their web, so "don't reply to this e-mail". I had to fill out return form manually (are we in 2023?) and they don't automatically have free returns. I had to get VOUCHER for free return. And all because I ordered one item and they made mistake and sent another. This experience will make me think twice before order anything from this wild web ever again. Also, they didn't offer option of sending item I actually wanted, they said they will return money and that's it. Unbelievable. also their special web for return has czech and ukrainain version in gibrish. Can they invest in some normal localisation at least, since clients have to pay for return if they don't get voucher?
26 février 2023
Avis spontané
Réponse de Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
The order was shipped after 2 months
The order was shipped after 2 months. Previous attempts to cancel the order were ignored by the seller. This was my worst experience in 5 years.
21 octobre 2022
Avis spontané
Réponse de Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Paid transport and no shipping label.
I bought 3 pieces of clothes a 2 pcs wanted to return. According the instructions I filled the form, paid the transport. Website showed error during generation of the label, please contact customer service. I contacted cutomer service and automatic answer is to repeat the instructions and pay the transport again. Do not recommand the eshop.
14 octobre 2022
Avis spontané
Réponse de Myprotein
Hello Marek,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Amy
I returned the order but I still…
I returned the order but I still haven't received the money or information about the status of the order!!!!! No communication. Terrible approach.
9 septembre 2022
Avis spontané
Réponse de Myprotein
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account.
Kind regards,
Sam
Bought product in promotion 1+1 which says
Bought product in promotion 1+1 which says automatically apllied during cashout. Recieved only one piece. Support told me I had to put 2 pieces in cart. No compensation. Have to send it back via their tragic return process from last century. On top have to pay shipping back. Never again.
14 septembre 2022
Avis spontané
Réponse de Myprotein
Hi Daniel,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Nicola
Love shopping from myprotein!
My orders are always on time. The website is easy and helpful, plus most of the time there are special discounts which I enjoy a lot!
6 septembre 2022
Avis spontané
Réponse de Myprotein
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Amy
REFUND
I dealt with the refund because upon checking I found that MyProtein listed only 2 returned products out of 3. I wrote to the customer line and Ms. Zuzana was very helpful and quickly resolved the issue. I am now waiting for a refund. Thank you.
25 août 2022
Avis spontané
Réponse de Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Defective product
I have received a defective product so I contacted customer service. Zuzana replied very quickly with the information of sending me a brand new product. I am really satisfied with this kind of customer care!
23 août 2022
Avis spontané
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Problém vyřešen
Vše v pořádku. Když byl problém, napsala jsem MyProtein na facebook, kde mi bylo celkem rychle odpovězeno.
21 août 2022
Avis spontané
Réponse de Myprotein
Dobrý den Kateřino,
omlouváme se, že jste neobdržela Shaker, který již bohužel nemáme skladem.
Můžete nám prosím zaslat zprávu pomocí našeho kontaktního centra nebo socialních sítí, aby jsme celou věc pro Vás prošetřili.
Děkujeme,
Zuzana, podpora zákaznického centra Myprotein.
I want to express my satisfaction with…
I want to express my satisfaction with the helpdesk in The Czech republic too. Many thanks to Zuzana. Answers to all my questions were really fast and kind.
15 août 2022
Avis spontané
Réponse de Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Charlotte
Thank you
I want to express my satisfaction with the helpdesk in The Czech republic. Many thanks to Zuzana. Answers to all my questions were really fast and kind.
14 août 2022
Avis spontané
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Shipping is not good
Shipping is not good. I’m still waiting for my order. I’m waiting more than month. It’s so annoying
14 juillet 2022
Avis spontané
Réponse de Myprotein
Hi Double K,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Best wishes,
Jamie
Velmi děkuji za spolupráci a rychlé…
Velmi děkuji za spolupráci a rychlé vyřízení mé žádosti.
29 mars 2022
Avis spontané
Réponse de Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Všechny produkty
Všechny produkty, hlavně oblečení jsou vždy na jedničku. Také skvěla a rychlá pomoc od slečny Lucie při vrácení zboží. Určitě to nebyl můj poslední nákup💫
28 mars 2022
Avis spontané
Réponse de Myprotein
Dobrý den Veronika,
Jsme opravdu rádi, že si přečteme tuto zpětnou vazbu od Vás a děkujeme vám za tuto recenzi.
Pokud budete mít v budoucnu cokoli, co budete potřebovat, neváhejte kontaktovat náš zákaznický servis prostřednictvím vašeho online účtu a my vám pomůžeme.
Přejeme krásný den.
Feedback team
Skvělá pomoc a skvělé produkty!☺️…
Skvělá pomoc a skvělé produkty!☺️ Děkuji😊
15 mars 2022
Avis spontané
Réponse de Myprotein
Dobrý den Kateřina,
Jsme opravdu rádi, že si přečteme tuto zpětnou vazbu od Vás a děkujeme vám za tuto recenzi.
Pokud budete mít v budoucnu cokoli, co budete potřebovat, neváhejte kontaktovat náš zákaznický servis prostřednictvím vašeho online účtu a my vám pomůžeme.
Přejeme krásný den.
Feedback team
Moc děkuji za pomoc při vyřešení…
Moc děkuji za pomoc při vyřešení problému :))
14 mars 2022
Avis spontané
Réponse de Myprotein
Dobrý den Markéta,
Jsme opravdu rádi, že si přečteme tuto zpětnou vazbu od Vás a děkujeme vám za tuto recenzi.
Pokud budete mít v budoucnu cokoli, co budete potřebovat, neváhejte kontaktovat náš zákaznický servis prostřednictvím vašeho online účtu a my vám pomůžeme.
Přejeme krásný den.
Feedback team
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