**Excellent Savings with My Time Rewards** I recently used the My Time Rewards programme and saved £34.90. The process was simple and straightforward, and the saving was a welcome bonus. I am very... Voir plus
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Lisez les avis des autres
They offered me £20.50 cashback on a purchase if I signed up to their subscription service, which I didn't receive, and they weren't clear about how much I would pay for subscription renewal (£18.50).... Voir plus
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Somehow this company has been taking £18 from my account since 2024. Don’t know how they managed to get my details. Struggling to cancel my payment to them. Even if they pay the money back, how... Voir plus
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Excellent customer service. They answer phone queries quickly and efficiently. Easy website to navigate. I've used it mainly to book Trainline tickets for 10% off which really adds up if you're making... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
My Time Rewards is a leisure savings programme that helps you do more of what you love and save money. Members can save up to 25 percent on leisure activities.
Coordonnées de contact
Allemagne
- www.mytimerewards.co.uk
2,9
Moyen
480 avis
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Conned out of £18
Like many others, I had no idea I was subscribing to this company via Trainline until I noticed an £18 charge on my debit card. I've emailed their customer services to cancel but I'm not hopeful for getting my 18 quid back. Disgraceful business practice.
EDIT: I'd actually had 2 x £18 taken but this has all now been refunded. I'd like to applaud them for that but then they shouldn't have taken it in the first place without first making it ABUNDENTLY clear what I was signing up for.
11 juin 2026
Avis spontané
Réponse de Mytimerewards
Thhank you for sharing your feedback. For clarity, our programme is offered to eligible customers after completing a qualifying purchase with one of our partner retailers. Registration requires completing a sign-up form and actively confirming membership details before enrolment is finalised. More details can be found on our website: https://www.mytimerewards.co.uk/
For us to locate your membership, please don’t hesitate to contact us directly via email to mary@mytimerewards.co.uk
Réponse de Mytimerewards
We're so happy to hear that My Time Reward has become a part of your routine! Thank you for your loyalty.
Monthly guarantee saver
The realisation that every monthly shop is guaranteed £20.50 off there shopping for being a customer.
16 janvier 2026
Réponse de Mytimerewards
We're glad you appreciate the savings! Thank you for your feedback.
Should use everyone
I really enjoy using Mytime Rewards for cashback, but sometimes my purchases from Boots are not registered automatically. When I contact customer service about this issue, I often don’t receive a response.
Moreover, it would be great if we could buy gift cards with a discount as well.
28 mai 2026
Réponse de Mytimerewards
We appreciate your feedback. If your transaction is not tracked automatically, you can submit a missing transaction claim, and our team will be happy to validate it for you.
We are also taking note of your suggestion about discounted gift cards.
Sure this is a scam
Sure this is a scam, hoping you forget about it. Didn’t know I had joined sent no reminder coming to the end of my alleged 30 days trial period, fist time I noticed when two £18 payments left my account within two weeks
Reported to credit card company and cancelled with myrewards. After reading the probable AI response, look at how many negative reviews you have regarding joining your service. No smoke without fire, still believe this is a scam avoid.
22 mai 2026
Avis spontané
Réponse de Mytimerewards
Thank you for sharing your feedback. For clarity, our programme is offered to eligible customers after completing a qualifying purchase with one of our partner retailers. Registration requires completing a sign-up form and actively confirming membership details before enrolment is finalised. More details can be found on our website: https://www.mytimerewards.co.uk/frequently-asked-questions
For us to locate your membership, please send us an email to mary@mytimerewards.co.uk with your full name, UK Postal Code, and email address.
Misleading Cashback Offer and Terrible Customer Servicery disappointed with My Time Rewards…
Very disappointed with My Time Rewards and honestly this feels like a scam.
I signed up on Sunday after seeing an advertisement directly on the Lookfantastic website saying that if I joined My Time Rewards and made a purchase on Lookfantastic, I would receive £15 cashback. Because of this offer, I placed an order on 17 May and spent £164.80, believing I would receive the cashback promised in the advertisement.
After purchasing, I tried multiple times to upload my Lookfantastic receipt on the My Time Rewards website, but the system would not allow me to do it. Then today I received an email saying that I would only be eligible for cashback after a second purchase. This was NEVER made clear before signing up or purchasing.
This is extremely misleading and dishonest marketing. Customers are encouraged to spend money believing they will receive cashback, only to later discover hidden conditions that were not properly explained.
I also contacted My Time Rewards customer service, and the experience made everything even worse. The representative I spoke to was rude, dismissive, unhelpful, and showed absolutely no empathy or willingness to solve the issue. Honestly one of the worst customer service experiences I’ve had in a long time.
I feel completely misled and taken advantage of by these third-party companies that Lookfantastic allows to advertise on their website. Because of this experience, I honestly do not think I will shop with Lookfantastic again either.
People should be very careful before signing up for these cashback offers because the advertising is extremely misleading.
19 mai 2026
Avis spontané
Réponse de Mytimerewards
Hello, thank you for sharing your feedback. We’re sorry to hear about your experience and especially concerned to learn about the service you received from our support team, as this is not the level of service we aim to provide. We will look into this further internally.
The Welcome Reward offer is available after completing a second purchase following sign-up, and details of the programme benefits and terms are included in the welcome email sent after joining.
We’d like the opportunity to review your case further and clarify the benefits available on your membership. Please contact our team with your membership details via email to mary@mytimerewards.co.uk and we will follow up with you.
Customer Service
I waited for a few weeks for my purchase to track, but it didn’t, so I had to contact the company to get them to manually register it, which I managed to do after a few back and forths. This process took over a month.
When I then applied for the monthly bonus (around a month later) I was informed that the window to apply has expired. I explained that I had been unable to apply earlier due to their error, but my appeal was ignored and I was unable to claim it.
14 mai 2026
Réponse de Mytimerewards
We appreciate you sharing your experience. We are sorry to hear about the difficulties you faced with your reward claim.
As stated on our membership terms and service, you must claim your Monthly Member Reward within 30 days of making your qualifying purchase. As for your cashback claim, if your purchase hasn't appeared in your “Last Visited” tab after 5 days, you can file a missing transaction claim by forwarding the copy of your purchase receipt and so our team can validate.
For any concerns or questions, please send us an email to mary@mytimerewards.co.uk and we'll assist you.
Bunch of SCAMMERS!!
What a f#ckin scam, i click receive cash back on train line and am signed up to a free trial with complete save and these tossers i had my bank cancel the complete save subscription as it showed up in my subscriptions but these mugs just took my money with no prior warning. What a SCAM. Just go f#ck yourselfs.
12 mai 2026
Avis spontané
Réponse de Mytimerewards
Thank you for sharing your feedback. For clarity, My Time Rewards is offered to eligible customers after completing a qualifying purchase with one of our partner retailers. Registration requires completing a sign-up form and actively confirming membership details before enrolment is finalised. More details can be found on our website: https://www.mytimerewards.co.uk/frequently-asked-questions
For us to provide details of how you signed up, please send us an email to mary@mytimerewards.co.uk with your full name and email address and we'll follow up with you.
I would like to cancel my subscription…
I would like to cancel my subscription as it was my granson that made the subscription and he is only 12 years old so is it possible to cancel it as I am a only on pension and I did not know about it till the money came out of my bank your mr paul beck
10 mai 2026
Avis spontané
Réponse de Mytimerewards
Thank you for reaching out so we could assist you.
As stated on our Terms of Service, "My Time Rewards is open to anyone aged 18 or over who lives in the UK. To become a member, you need to make a purchase or booking with one of our trusted retail partners and choose the option to join My Time Rewards when you see our banner with our offer."
Please send us an email to mary@mytimerewards.co.uk so we can locate the membership in concern and provide resolution to your query.
Réponse de Mytimerewards
Hello Tsion, thank you for leaving a review so we could assist you.
Upon reviewing, your Welcome Reward claim was initially declined as there are missing information on your submitted receipt.
We can confirm that your payment request has been sent for payment on 20 April 2026, which should be credited to your bank within 10 working days.
If you need further assistance, you can easily contact our Customer Service Centre.: 0800 731 9936*
I have no idea how this company got my…
I have no idea how this company got my bank details, they have taken 36 pounds and I can’t access my stuff called account. Managed to cancel by an automated phone call but will see if this has really happened…. What a con!!!!
In response to company, I have since been in touch with my bank who were able to tell me that through purchasing a ticket from Trainline I must have clicked a ‘save money’ button…. By doing this I gave access to my bank details via Trainline…. All I wanted was a train ticket!! My bank has put a block on the company and told me that they frequently have to put blocks on for other customers experiencing the same problem with Mytimerewards!
29 avril 2026
Avis spontané
Réponse de Mytimerewards
Hello Julie, please know that My Time Rewards have no way of obtaining your details if the sign-up form was not completed. Please visit our website to learn more about the programme: https://www.mytimerewards.co.uk/
We'd like to provide details of how you signed up for the programme. Please share your membership details through our request here on Trustpilot or via email to mary@mytimerewards.co.uk.
Need to increase number of retail…
Need to increase number of retail stores like Asda, argos and add option for gift cards.
26 avril 2026
Réponse de Mytimerewards
Thank you for your feedback. We acknowledge your suggestions regarding retail stores and gift cards. We'll consider your comments as we improve our services.
Čo všetko dobre
24 avril 2026
Réponse de Mytimerewards
Thank you for leaving a 5-star review! We appreciate your feedback.
They charged me 2x £18 after I…
They charged me 2x £18 after I cancelled my subscription and deleted my NX Rewards account. Use Revolut and lock them in Revolut.
13 avril 2026
Avis spontané
Réponse de Mytimerewards
Hello Felix, thank you for leaving a review so we could address your concerns.
For clarity, members of My Time Rewards may cancel at any time, without having to give a reason. After cancellation, you can continue to use the Service and enjoy its benefits until the end of the current contract period. After the end of the contract period, you will no longer have access to the Service.
For us to investigate, please share with us your membership details via email to mary@mytimerewards.co.uk and we'll follow up with you.
Predatory subscription trap targeting consumers
Avoid at all costs! I was unknowingly signed up for BOTH "My Time Rewards" and "Complete Savings" after a simple online booking. I live in Ireland and have been charged £36 (€42) EVERY MONTH (£18 for Mytimerewards and same £18 for Complete Savings) form past 8 months without using the service once. This is predatory billing designed to bleed bank accounts dry. I have filed a formal complaint (by sending email to both services). If not resolved immediately, I will be escalating this to the CCPC and ECC Ireland. I have cancelled both subscripts now (Cancellation Refs: 69323474 & s-69323432).
8 avril 2026
Avis spontané
Réponse de Mytimerewards
Hello there, thank you for reaching out so we could assist you.
My Time Rewards is a member-only leisure savings programme that you may be invited to sign up to after making a purchase with one of our online retail partners. It was also stated on the sign-up page that a membership fee will be collected after your free trial period. More details can be found at www.mytimerewards.co.uk.
We're looking into the communication you've sent, and we'll reach out to you via email to address your concerns. For any questions you may have, you may also send us an email to mary@mytimerewards.co.uk
CONNIVING RATS have ways of signing you up…
They have ways of signing you up without you even realizing !!
7 avril 2026
Avis spontané
Réponse de Mytimerewards
Hello Martin, thank you for reaching out so we could assist you.
My Time Rewards is a member-only leisure savings programme that you may be invited to sign up to after making a purchase with one of our online retail partners. More details can be found at www.mytimerewards.co.uk.
For us to provide details of how you signed up, please send us an email to mary@mytimerewards.co.uk and we'll assist you further.
Day light scammers...
I too have been having £18 taken from my account from having a direct debit for my train swift card.. this is sneakily taken somehow for months I have asked for this money to be returned to my account...and if not I will raise a dispute with my bank..the rail company should have this taken off there direct debit form..There is far too many complaints about this and should be reported to watchdog..Reply to my Reply... You have used my bank details to take money from my account from setting up a direct debit for my rail card..I haven't got a direct debit for my time rewards and yet you still manage to take money from my account...I wish to have this money repaid to my account or I shall take this further...
6 avril 2026
Avis spontané
Réponse de Mytimerewards
Thank you for sharing your feedback. For clarity, our programme is offered to eligible customers after completing a qualifying purchase with one of our partner retailers. Registration requires completing a sign-up form and actively confirming membership details before enrolment is finalised. More details about how it works can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
Please send us an email to mary@mytimerewards.co.uk so we can look into your membership and assist you further.
do not recall singing up for this…
do not recall singing up for this service (I never would)
Charged me 4 x 18pounds before I noticed.
Screw deceptive business practices.
I demand a full refund of charges for a service I never used or asked for.
5 avril 2026
Avis spontané
Réponse de Mytimerewards
Hello there, please know we are here to help you with your concern.
My Time Rewards is a membership programme where members must complete signing up and agree to the terms and conditions. You can access more resources on our website https://www.mytimerewards.co.uk/frequently-asked-questions
For us to look into this further, please share more details like your full name and email address via email to mary@mytimerewards.co.uk
Réponse de Mytimerewards
We appreciate your 5-star review! We're glad to hear you're finding the programme as fantastic.
Absolute scammers
Absolute scammers! Didn't even realise I'd signed up to time rewards after purchasing train tickets from train line, very sneaky and clever how they do it, be very careful people, ive had over £300 taken from my account over last 8mths
9 mars 2025
Avis spontané
Réponse de Mytimerewards
We appreciate you bringing this to our attention.
My Time Rewards is a membership programme through which members can save hundreds of pounds each year. More resources can be found on our website: https://www.mytimerewards.co.uk/
To be a member of the programme, you must fill out the form which states that a membership fee will be charged after your free trial period. For us to help with your query, please share more details that may help us identify your membership via email to mary@mytimerewards.co.uk and we'll do our best to assist you.
Alternatively, you can visit the website to access your membership and enter the login details you have set up when you signed up for the programme.
We have requested more information to locate your account and provide you with a detailed response of how you signed up. Please do respond via Trustpilot or reach out to our Customer Service Centre:
• Our free telephone number from within the UK: 0800 389 6960
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