Yad was a great help in answering all my questions about the booking process, which has convinced me to book my lessons with them. Yad was very friendly, patient, and explained the course in clear det... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I am so pleased with the driving instructor I was assigned! After signing up to go through national intensive John rang the next day and we scheduled in my hours of the course so quickly. My skills de... Voir plus
L'entreprise a répondu
Called today to ask a few questions to double check a few details before I booked a driving intensive course. Yad was extremely helpful and gave me everything I needed to know and helped me out dearl... Voir plus
L'entreprise a répondu
Yad was absolutely brilliant at explaining all the detail in the course and covered every question I asked definitely be booking my intense course. Yad couldn’t have done enough and put me at ease ab... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Écrit par l'entreprise
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
Coordonnées de contact
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, Royaume-Uni
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
20% OFF ANY DRIVING COURSE DEPOSIT
4,3
Excellent
8 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Patient and understanding and a really…
Patient and understanding and a really nice, smooth car. Made everything really simplified and clear. From a green to a pink license in 14 hours driving - what more can I say? Thank you so much!
21 avril 2026
I've had 3 tests booked for April
I've had practical driving 3 tests booked for April, all cancelled without telling me. Payed alot more than average, they booked my first theory when I had a live meeting for my uni assignment when I specified no Thursdays so I had to pay again more than the actual fee and travel 100 miles to get it done sooner than a few months. Everytime my practical tests got booked it got cancelled sometimes within 5 minutes of receiving an email saying I've got a sooner test date so everytime I call up, No customer service, tried calling just rings out it doesn't tell you there's a waiting queue anymore on the phone so I guess they've just turned their phones off. Absolute disgraceful service, daylight robbery to the point theses kind of services are currently being phased out by DVLA. Save your time and stress and book stuff yourself, least you won't be messed around and change your plans life around all the time. Highly disappointed -10 stars. Few regards for companies like this.
21 avril 2026
Avis spontané
Réponse : National Intensive
We’re sorry to hear that you feel dissatisfied, however we must respectfully disagree with several points raised in your review.
All services provided were carried out in line with the agreed booking terms and conditions, and timelines were dependent on external factors outside of our control, including availability and changes made by the DVSA.
With regard to your theory test, this was booked in accordance with the availability and the preferences you provided in your email dated 23 January:
“Any day after the 8th of Feb is fine… I have uni 9–6pm on Tuesdays… Thursdays, preferably not but if essential, I can.”
Based on this, a suitable slot was secured. As you will be aware, theory test availability can be limited, and your flexibility allowed us to proceed with the earliest option. You unfirtunately had to resit the thery test which caused a delay
Following your theory test pass in March, the practical test booking process was then initiated. As per DVSA regulations, a practical test cannot be booked until a valid theory pass certificate is in place.
Regarding cancellations, these are unfortunately a common occurrence within the DVSA system and are not controlled by us. We understand this can be frustrating, but these changes happen externally and can sometimes occur at short notice.
In terms of communication, we do operate a phone line, and while it can be busy at peak times, calls are answered in turn. We also remain available via email for any queries or support.
We appreciate your feedback, but we do not accept that the service provided was misrepresented or handled improperly.
regards
National Intensive
Réponse : National Intensive
Thank you for your kind review! We’re really pleased to hear you found our staff helpful and the wait times short—it means a lot to us. We look forward to seeing you again soon!
Regards
National Intensive
Yad was a great help in answering all…
Yad was a great help in answering all my questions about the booking process, which has convinced me to book my lessons with them. Yad was very friendly, patient, and explained the course in clear detail, very much appreciated!
21 avril 2026
Avis spontané
Réponse : National Intensive
Hello Colm,
We really appreciate your feedback and are happy that you have had a great experience with Yad, please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
Sadegh best drive instructor ever in the world
I passed my test first with Sadegh, Sadegh was really good and I really recommend him! :)
20 avril 2026
Avis spontané
Réponse : National Intensive
Hello Maria,
Thank you so much for taking the time to share this feedback. It’s genuinely appreciated.
Regards
National Intensive.
Lovely staff at National Intensive.
I am basing this review solely on my experience with the staff I have spoken to over the phone.
Yad was who sold me the course and he is incredible at what he does. I do love being sold to by a good salesperson and he did absolutely that. He was knowledgeable, friendly and informative and was the main reason I booked with NI over another company. I first called up with a lot of questions and he answered them honestly and patiently which put my mind at rest, as it’s a lot of money to part with.
When I called up to enquire about cancellation progress I spoke with Kate, who was very friendly and incredibly helpful. I know I probably called up a bit disgruntled because of the long wait for test dates right now, but she let me rant which I appreciated, and immediately offered me a solution which was including other test centres. She reached out to my instructor immediately and I then got a very fast response saying the cancellation search was being extended to two more areas. I came away feeling positive and trusting that my booking was in good hands.
Thank you both.
20 avril 2026
Réponse : National Intensive
Hello Abigael,
Thank you so much for taking the time to share this feedback. It’s genuinely appreciated.
We’re really pleased to hear that your experience with both Yad and Kate has been so positive. Yad will be delighted to know that his knowledge, honesty, and support helped you feel confident in choosing us, he takes great pride in making sure pupils feel fully informed before committing to anything.
It’s also great to hear that Kate was able to support you when you called in feeling frustrated. Test‑date delays are understandably stressful, so we’re glad she could listen, offer solutions straight away, and get everything actioned quickly for you. We always aim to make the process feel as smooth and supported as possible, and it’s wonderful to know you came away feeling reassured.
Thank you again for your kind words, they really do mean a lot to the team.
National intensive,
I passed first try with my instructor
I am so pleased with the driving instructor I was assigned! After signing up to go through national intensive John rang the next day and we scheduled in my hours of the course so quickly. My skills developed fast once I started working with John and I felt very comfortable on each of my lessons. I’m relived to say I passed on the first try after having John as my instructor! The only thing I would bare in mind going through National intensive is that it was not as quick a process as i expected, but other than that I recommend John highly as a driving instructor!
19 avril 2026
Réponse : National Intensive
Hi Olivia,
Thank you so much for taking the time to share your experience, and a huge congratulations on passing your test on the first attempt, that’s an amazing achievement!
We’re delighted to hear how much you enjoyed learning with John and that you felt comfortable and supported throughout your lessons. He will be thrilled to know the positive impact he had on your confidence and progress.
We also appreciate your feedback regarding the overall timeframe. While we always aim to make the process as smooth and efficient as possible, your comments are really valuable in helping us continue to improve.
Thank you again for your recommendation, and well done on your fantastic result. Wishing you many safe and happy miles ahead.
The National Intensive Team
Absolute waste of money
Absolute waste of money, it’s marketed as a ‘crash course’ with an increased pass rate when really you just pay a lot of money for 30 minutes of admin! I ended up doing the leg work anyway as they could only offer the usual test dates (4 month waiting list) when I proactively looked for cancellations.
I’ve now passed my test (by doing everything myself…. Didn’t even have 1 lesson through this company) and can’t get even a penny back from them!
10 avril 2026
Avis spontané
Réponse : National Intensive
Hi Alison,
Thank you for sharing your feedback, and congratulations on passing your driving test, that’s a great achievement.
We’re sorry to hear that you felt disappointed with the service. Our courses include instructor allocation, test‑date support, and ongoing admin throughout the process, but DVSA waiting times are unfortunately outside of our control. Test centres across the UK often have waiting lists of several months, and while we do search for cancellations daily, these cannot be guaranteed.
Regarding the deposit, this becomes non‑refundable once an instructor has been allocated, as outlined in our terms and conditions. Although you chose to arrange everything independently, we were still ready to provide the driving lessons included in your course.
We never want any pupil to feel they haven’t received value, and we’re sorry that your experience didn’t meet your expectations. If you would like us to review your case again or discuss anything further, please contact our support team, we’re always happy to help.
Regards,
NationalIntensive
Réponse : National Intensive
Hi Joe,
Thank you for taking the time to share your feedback. We will pass this onto Yad for you,
Regards,
Nationalintensive.com
I have spoken to Rachel today
I have spoken to Rachel today , she was lovely and very helpful with all the questions I had !!!
17 avril 2026
Réponse : National Intensive
Thank you so much for your kind words, Oliwia! We're delighted to hear that Rachel was able to help and make your experience a positive one. We'll be sure to pass along your feedback to her. If you have any more questions in the future, we're always here to help!
Regards
National Intensive
James was very helpful
James was very helpful. He advised me to contact the national test centre which I did and got the result I wanted. Thank you.
16 avril 2026
Avis spontané
Réponse : National Intensive
Hi Carol,
Thank you for your kind review.
We’re really pleased to hear that James was able to help and point you in the right direction. It’s great that you were able to get the result you wanted.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,The National Intensive Team
DO NOT sign up with your mobile number.
DO NOT sign up with your mobile number.
After registering, I was bombarded with an absurd amount of spam texts — 18 messages starting from 1am and continuing until 6am, all from different numbers.
I tried opting out using the link in the messages, but it made no difference. The texts just kept coming, and because they’re sent from multiple numbers, blocking them individually is pointless.
This is incredibly frustrating and completely unacceptable. I would strongly advise others to avoid using their phone number with this service.
UPDATE TO YOUR REPLY:
You are correct, that was me who submitted the complaint. I use a different name on review platforms.
However, your response is insufficient. Despite receiving confirmation that my details had been removed and that I had been unsubscribed, I have continued to receive further text messages as recently as this afternoon.
This raises serious concerns about how my data is being handled and whether my request has actually been actioned across all systems.
Given this, I have now escalated the matter to the ICO.
I would appreciate a clear explanation as to why I am still receiving messages after being assured that I was removed, and confirmation that my number has been fully deleted from all databases, including any third-party systems.
15 avril 2026
Avis spontané
Réponse : National Intensive
Hello,
Thank you for your message. This platform is not suitable for ongoing back-and-forth discussions; You have posted your review and we’ve provided our response here.
If you would like to discuss this further, please feel free to contact us directly via email using the details provided, and we’ll be happy to assist you.
Hello Carol,
Thank you for your feedback, and I’m sorry for the concern this has caused.
We take GDPR and data protection very seriously. The only information we hold in this instance is a phone number, which was sourced from publicly available directories (such as the DVSA register or Yell.com). We do not hold any additional personal data relating to you.
Unfortunately, due to an overnight system error, a message was sent in error. Our IT team is currently investigating this to ensure it does not happen again.
Your number has now been removed from our database, and you will not receive any further contact from us.
Please accept our sincere apologies for any inconvenience caused.
Regards
National Intensive
Hi,
We’re sorry to hear about your experience and understand how frustrating that must have been.
However, we would like to clarify that we have no ADIs operating under the name “Harmony,” so we are unable to identify your record based on the information provided in this review. If you would like us to investigate and respond more fully, please provide additional details so we can locate your account.
That said, we have been contacted today by an ADI regarding a similar issue, so we are presuming this may be you. We can confirm that your details have now been removed and you have been unsubscribed as requested.
If you have any further concerns, please don’t hesitate to get in touch with us directly with your number so that we can check for you.
Regards
National Intensive
Yad was extremely helpful
Yad was absolutely brilliant at explaining all the detail in the course and covered every question I asked definitely be booking my intense course.
Yad couldn’t have done enough and put me at ease about the course
16 avril 2026
Avis spontané
Réponse : National Intensive
Hi there,
We really appreciate your feedback and are happy that you have had a great experience with Yad, please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
Couldn’t fault them
Couldn’t fault them! Hear so many bad reviews about NI but people are always quick to jump on for a moan so only felt right of me to compliment them when good!! Brilliant service on their part!!
15 avril 2026
Réponse : National Intensive
Thank you so much for taking the time to share this — it really means a lot to us!
We know people are often more likely to leave a review when something goes wrong, so it’s genuinely appreciated when customers highlight a positive experience too. We're delighted to hear you were happy with the service, and your feedback will be shared with the team.
Thanks again for your support!
Regards
National Intensive
Called today to ask a few questions to…
Called today to ask a few questions to double check a few details before I booked a driving intensive course. Yad was extremely helpful and gave me everything I needed to know and helped me out dearly. Every small and big question I wanted to find more out about he helped with ease and speed. Made me feel much more assured about my decision.
15 avril 2026
Avis spontané
Réponse : National Intensive
Hello Sean,
Thank you for your feedback. We will pass this onto Yad for you.
Regards
National intensive
I spoke to a few other companies a…
I spoke to a few other companies and didn’t find them helpful at all. But when I got in contact with Yad I found he was very helpful and gave me all the necessary information needed. Thanks again to Yad for the help.
15 avril 2026
Avis spontané
Réponse : National Intensive
Hello Aaron,
Thank you for your feedback. We will pass this onto Yad for you.
Regards
National intensive
Good experiance very helpful team
Good experiance very helpful team
Especially katie who helped me with a login problem
Highly recommended
15 avril 2026
Avis spontané
Réponse : National Intensive
Thank you so much for your kind words! We’re really glad to hear you had a good experience with our team.
A special thank you for mentioning Katie—she’ll be delighted to know her help with your login issue made a difference.
We truly appreciate your recommendation and look forward to supporting you again in the future!
Hello Gary,
Thank you for your feedback.
We will pass this on to the team for you.
Regards.
National intensive.
I called the school to get more information
I called the school to get more information regarding the courses available. I spoke with Yad who was so helpful, polite and pleasant. His customers service alone would make me choose this course.
Keep it up Yad.
Thanks,
NT
14 avril 2026
Avis spontané
Réponse : National Intensive
Thank you for taking the time to share your experience. We’re so pleased to hear that Yad was able to give you clear, helpful information and make such a positive impression. His polite and friendly approach is something we’re really proud of, and your feedback will mean a lot to him.
We’re glad his support helped you feel confident about choosing National Intensive. Thanks again for your kind words.
Regards,
National Intensive
Called in Jan 2026 to book an intensive…
Called in Jan 2026 to book an intensive course. Was told I’d get a test date for around 6 months time, but will be brought forward and can expect a test around March.
We are now almost mid April and still no test. Have been given one in July on a date we can’t do.
Have called a couple of times to find out what’s going on. Each time no explanation given and just told, we should get one soon. Otherwise we have the July date. So no idea why we’ve paid for a service that promises a quicker test date?
Have been allocated an instructor who’s been great and keeps offering us tests for a couple of weeks time. How can he get them when national intensive keep saying none are available.
Been told that if we have to use the July date we’ll get a refund of £70. But we paid £500 on the basis of sooner test, I could have just booked one myself for 6 months time for £60?
Called again on Friday to complain, was told we’d get an email to follow up the compliant. Still nothing.
Shocking service and false promises made to get us to book. Avoid this company. Save your money and book yourself. Feel we’ve been completely mis sold and they don’t care
14 avril 2026
Avis spontané
Réponse : National Intensive
Thank you for your review. We’re sorry to hear that you’re unhappy with your experience, but we do need to clarify a few important points.
Firstly, under our Terms & Conditions, we do not guarantee specific test dates or timeframes. Driving test availability is entirely dependent on the Driver and Vehicle Standards Agency (DVSA) and varies significantly by area. While we always aim to secure the earliest possible test for our customers, this is not something any provider can promise or control.
At the time of booking, estimated timeframes are given based on typical availability, but these are not guarantees. Delays such as the ones you’ve described are unfortunately common due to ongoing test backlogs.
Regarding instructors, it’s great to hear your allocated ADI has been helpful. In some cases, instructors may independently come across short-notice test slots. While this is not part of the service we guarantee, we’re always happy to support this and reimburse where appropriate if a test is secured this way.
We also note that you have been provided with a confirmed test date. Where that date is not suitable, we do try to offer alternatives or partial refunds in line with our policies, but again, availability is outside of our control.
Finally, we’re sorry to hear you feel communication has fallen short. That’s certainly not the experience we aim to provide, and we will review this internally.
If you would like us to investigate your case in full and respond more specifically, please contact us directly with your booking or course ID, as we are currently unable to locate your details from this review alone.
Regrards
National Intensive
Very helpful and kind customer service…
Very helpful and kind customer service representative. Gave all information required
Name was Yad
14 avril 2026
Avis spontané
Réponse : National Intensive
Thank you for your feedback. We’re really pleased to hear that our customer service representative was helpful and kind, and that you received all the information you needed. We appreciate you taking the time to share your experience.
Regards,
National Intensive
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.