James was very helpful with my query and apologetic for the mess up with the dvsa. Friendly and dealt with my concerns quickly and efficiently. Great customer service and even a follow up email confir... Voir plus
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Lisez les avis des autres
Paul was an amazing instructor, very good at explaining and talking through in a calm and kind manner. I passed with Paul and really would recommend him as an instructor. Thank you paul ☺️
L'entreprise a répondu
Although I have had some grievances with national intensive in general with things being very complicated. The wonderful Emma has been one of the people that has kept me feeling like I could still rel... Voir plus
L'entreprise a répondu
Mohammed was absolutely incredible at getting my daughter ready for her driving test. Such a friendly guy who put my daughter at ease from the start. She passed first time with not even one minor whic... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Écrit par l'entreprise
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
100% Refund Guarantee
Book with confidence
If we fail to allocate a driving instructor within 45 days of making the booking you would be entitled to a refund.
Coordonnées de contact
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, Royaume-Uni
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
£5 Per Hour Off Any Intensive Course
4,3
Excellent
8 k avis
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A répondu à 100 % de ses avis négatifs
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Katie was lovely on the phone
Katie was lovely on the phone, very helpful and took the time to explain things clearly. She answered all of my questions I had and was super informative about the whole process.
21 septembre 2026
Avis spontané
Réponse de National Intensive
Thank you so much, Colin, for your lovely 5-star review! We’re delighted to hear that Katie was so helpful and took the time to explain everything clearly. We really appreciate your kind words and are glad she could answer all your questions and make the process easier for you. We’ll be sure to pass your feedback on to Katie! ⭐
Regards NI Team
I’m new here but when I contacted this…
I’m new here but when I contacted this company, it was a weekend and was directed to book a phone call which I did surprisingly this call was on time and I spoke to a very lovely girl named Katie who sounded very experienced in her job and polite.
I liked how Katie explained to me what I had wanted to know.
Thumbs up for you Katie 👍
21 septembre 2026
Avis spontané
Réponse de National Intensive
Thank you so much for your wonderful review and for choosing us! We’re delighted to hear that Katie was able to speak with you promptly, answer your questions clearly, and make your experience a positive one. We really appreciate your kind words about her professionalism and friendly approach. We’ll be sure to pass your lovely feedback on to Katie. 👍😊
Regards
NI Team
Great experience and very easy to get…
Great experience and very easy to get on with and learn from
20 septembre 2026
Avis spontané
Réponse de National Intensive
Hello
Thank you for leaving such lovely feedback, we really appreciate it. We always aim to offer the best service and experience possible and we are glad to hear you are happy.
Regards,
National Intensive.
Amazing instructor who helped me pass! 🚗🎉
Couldn’t recommend Hina and National intensive enough! My instructor was so patient, supportive and encouraging throughout my lessons. They helped build my confidence and made me feel comfortable behind the wheel. I passed my test today and couldn’t be happier! 🚗🎉 Thank you so much! ❤️
18 septembre 2026
Réponse de National Intensive
Hello
Many thanks for such a lovely review, much appreciated. We always aim to offer the best customer experience possible and we are extremely glad to hear you are happy.
Regards,
National intensive.
John has been absolutely amazing…
John has been absolutely amazing throughout the whole intensive. I've done a few tests with different instructors and I feel like I learned a lot more this time. John was very patient with me and we managed to figure out what to keep me calm during the exam and how to do everything properly. I would highly recommend John to everyone (even if I didn't pass but I did thanks to him)
18 septembre 2026
Réponse de National Intensive
Hello
Thank you for your review, we really appreciate this. Congratulations on passing your driving test. We always aim to offer the best service possible and our instructors are trained to the highest standard. We are glad to hear you are happy.
Regards,
National Intensive.
Very easy ging bloke nothing was…
Very easy going bloke nothing was pressurised and the majority of what i was shown and spoken about was really helpfull.
Top bloke 10 out of 10
17 septembre 2026
Avis spontané
Réponse de National Intensive
Hi there,
We really appreciate your feedback; please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
James is always really helpful to talk…
James is always really helpful to talk to when asking questions or about any issues.
16 septembre 2026
Avis spontané
Réponse de National Intensive
Thank you so much, Bejan! We really appreciate your kind words. It’s great to hear that James is always helpful and able to support you with any questions or issues. Thanks again for taking the time to leave us a 5-star review!
regards
NI Team
Thank you James
James clearly explained the issue I was experiencing in a warm, professional manner and helped clear up any confusion I had
16 septembre 2026
Avis spontané
Réponse de National Intensive
Hello
Thank you so much for your kind words, Christopher! We’re delighted to hear that James was able to clearly explain the issue and help clear up any confusion. We really appreciate you taking the time to share your experience and leave us a 5-star review!
Regards,
NI Team
Never trust them they take £600 to…
Never trust them they take £600 to source Driver and For theory test …
3 août 2026
Avis spontané
Réponse de National Intensive
We’re sorry you feel this way, but we do feel this review is somewhat misleading. Our prices and fees are clearly displayed before a booking is made, so customers are able to see the full cost and what the service includes before proceeding.
The £600 fee is not simply for “sourcing a driver and a theory test”. There is a considerable amount of work involved in arranging, coordinating and managing the service, which is clearly explained at the time of booking.
At present, we’re also unable to trace a booking based on the first name provided in this review. We have therefore requested some additional information so that we can identify the booking and properly investigate the circumstances.
We’re always happy to address genuine concerns, but we believe it’s important that reviews accurately reflect the service provided and the information available to customers before they make a booking.
Regards,
NI Team
Réponse de National Intensive
We’re sorry to hear you feel you received a poor level of service. We take feedback seriously and would appreciate the opportunity to understand what went wrong and put things right. Please feel free to contact us directly so we can look into this for you.
Regards,
NI Team
Nadeem is a great instructor
Nadeem is a great instructor! Made me feel really confident straight away pushing me to do things that I was a bit nervous of at first but his confidence in me made me feel happy and confident to do anything I was asked. Very excited to continue my lessons.
14 septembre 2026
Avis spontané
Réponse de National Intensive
Hi there,
We really appreciate your feedback; please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
National Intensive promises more than it provides
Initial customer service was helpful, but unfortunately that seemed to disappear once I had paid for the course.
My instructor regularly cancelled lessons, sometimes without telling me in advance, and I found the lessons far less frequent than I had expected. I signed up for an intensive course, but in practice I was sometimes waiting around five weeks between lessons. I also felt that my instructor was often more focused on his phone than on providing me with proper instruction.
When I raised my concerns, National initially refused to provide a refund or arrange a new instructor. It took me threatening legal action before the situation was finally resolved.
I also looked up my instructor and found that he had not agreed to abide by the Approved Driving Instructor Code of Practice. This was disappointing given National's emphasis on the vetting of its instructors.
After around 8 months, I eventually received a partial refund as part of an out-of-court settlement. I have since been able to restart my driving lessons with a local independent instructor, without going through a third party, and I am now getting lessons much more frequently and intensively than National ever provided.
Based on my experience, I would not recommend this company. My experience after paying for the course was very different from the level of customer service I experienced at the beginning, and not what one would expect from an "intensive" course.
1 août 2026
Avis spontané
Réponse de National Intensive
We are sorry that you feel this way, but we do feel it is important to clarify that the account given in this review differs significantly from the information provided to us by the Approved Driving Instructor (ADI) involved.
Our understanding from the ADI was that a significant issue throughout the booking was the student’s availability when attempting to arrange lessons. This resulted in time being set aside by the ADI that could not always be used, and there were cancellations and changes from both sides. It is therefore not accurate, in our view, to suggest that the disruption was simply a case of the instructor regularly cancelling lessons without notice.
We also did not simply refuse to assist when concerns were raised. We offered to arrange an alternative ADI for the second half of the course in an effort to resolve the situation and allow the remaining training to continue.
We would also like to address the reference to the ADI Code of Practice. The Approved Driving Instructor register referred to in the review is a voluntary register, and an instructor’s decision not to be included on it is not, in itself, an indication of their integrity, professionalism, conduct or suitability as a driving instructor. We therefore do not believe it is reasonable to suggest that the instructor’s absence from a voluntary register demonstrates that our vetting process was inadequate.
We appreciate that the experience did not meet the customer’s expectations, and we ultimately agreed to a partial refund as part of an out-of-court settlement. However, agreeing to a settlement should not be taken as acceptance that the events occurred as described in this review.
We have tried throughout to deal with the matter reasonably and to find a practical solution, including offering an alternative ADI for the remainder of the course. Given the circumstances and the information provided to us by the ADI, we feel the review presents a one-sided account and that some of the conclusions drawn are unfair.
We wish the reviewer well with their continued driving lessons and hope they are now receiving the frequency of training they are looking for.
Regards,
NI Team
Had was very helpful in explaining the…
Had was very helpful in explaining the details and was very polite and patient and his professionalism showed
11 septembre 2026
Avis spontané
Réponse de National Intensive
Hello
Many thanks for your feedback, much appreciated. We always aim to offer the best service possible and we are glad you are happy.
Regards,
National Intensive.
amazing service
very helpful and gave me every bit of information I needed to know about the course I needed.
10 septembre 2026
Avis spontané
Réponse de National Intensive
Hello
Many thanks for your feedback, much appreciated. We always aim to offer the best customer experience possible and we are glad to hear you are satisfied.
Regards,
National Intensive.
Réponse de National Intensive
Thank you so much for your fantastic review! We’re delighted to hear that you received great service and would recommend us. Your feedback is greatly appreciated, and we look forward to helping you again in the future! 😊
Regards,
NI Team
I’d like to say a big thank you to…
I’d like to say a big thank you to Pauline at National Intensive for all her help and support
Pauline handled the situation extremely well from start to finish. She was professional, understanding and very helpful throughout, and made sure everything was dealt with smoothly.
It’s great to have someone who listens, understands the situation and takes the time to help resolve things properly. I really appreciate Pauline’s support and the way she handled everything.
Thank you again, Pauline — much appreciated!
2 septembre 2026
Avis spontané
Réponse de National Intensive
Thank you so much, Faraz, for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that you were happy with the support and service you received from Pauline.
We really appreciate your kind words and are pleased that Pauline was able to help make the situation as smooth and straightforward as possible. Thank you again for your feedback and for choosing National Intensive.
Regards,
NI Team
Thank you Pauline for dealing with my…
Thank you Pauline for dealing with my enquiry promptly and to my satisfaction. A very professional service.
9 septembre 2026
Avis spontané
Réponse de National Intensive
Thank you so much, Alan, for taking the time to leave such a lovely 5-star review. I’m really pleased I could help with your enquiry and that you were happy with the service. Your kind words are very much appreciated!Thank you so much, Alan, for taking the time to leave such a lovely 5-star review. I’m really pleased I could help with your enquiry and that you were happy with the service. Your kind words are very much appreciated!
Regards,
NI Team
Very helpful & informative
James was absolutely lovely to talk to and answered all of my questions, completely put my mind at ease by the end of the phone call, incredibly helpful & very informative ✨
8 septembre 2026
Avis spontané
Réponse de National Intensive
Thank you so much for your fantastic 5-star review! We’re delighted to hear that James was so helpful and informative, and that he was able to answer all your questions and put your mind at ease. We’ll be sure to pass your lovely feedback on to James. ✨
Regards
NI team
Réponse de National Intensive
Thank you for your lovely review! We’re really pleased to hear that you found the lessons informative, friendly and enjoyable. We really appreciate your feedback and wish you all the best with your driving!
regards
NI Team
Great instructor
Graham is a great instructor that got me up to test standard very quickly. Although his car broke down, he fixed it quickly and was very kind and patient throughout my learning
7 septembre 2026
Réponse de National Intensive
Thank you for your fantastic review! We’re delighted to hear that Graham helped you reach test standard so quickly. We also really appreciate your understanding regarding the car breakdown and are pleased that Graham was able to get everything sorted quickly. We’ll be sure to pass your kind words on to him. Wishing you all the best with your driving!
Regards
NI Team
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