Mohammed was absolutely incredible at getting my daughter ready for her driving test. Such a friendly guy who put my daughter at ease from the start. She passed first time with not even one minor whic... Voir plus
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Lisez les avis des autres
Having called National intensive quite a few times to resolve an issue it was finally nice to eventually get a member of staff, Emma who has finally managed to resolve our issues. Its sad that it has... Voir plus
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My Advisor KATIE 🩷 was absolutely lovely. She really helped me to get a good understanding of how the company works and what they cam do you help my daughter pass both her theory and her practical t... Voir plus
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My first lesson with Aurel has been excellent! He is very strategic, thorough, uses really helpful resources, has a great temperament and patience level. He was very reassuring and encouraging. I was... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Écrit par l'entreprise
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
100% Refund Guarantee
Book with confidence
If we fail to allocate a driving instructor within 45 days of making the booking you would be entitled to a refund.
Coordonnées de contact
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, Royaume-Uni
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
£5 Per Hour Off Any Intensive Course
4,3
Excellent
8 k avis
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Avoid National Intensive
Avoid National Intensive - don't believe the sales pitch. They do not deliver. They failed to find an earlier test and the instructor offered wouldn't do lessons until there was a test. A complete scam. Taking to Small Claims court!
They state they provided a test in July and this is simply untrue. We found the test.
To bring the test forward we offered 6 other test centres. National Intensive failed, they said 8 weeks, 12 weeks later absolutely nothing.
Therefore arranging an MCOL (money claim online/money claim)
8 octobre 2026
Avis spontané
Réponse de National Intensive
Thank you for taking the time to leave your review.
Having now located and reviewed your booking in full, we would like to clarify some of the points raised.
We successfully secured your initial practical driving test in Aylesbury for July. Aylesbury is a particularly difficult test centre to secure availability at, and unfortunately we were not unable to bring the appointment forward due to the very limited number of cancellations available.
In addition, changes introduced by the DVSA in May significantly restricted the ability of third-party companies to search for and manage driving test appointments. As a result, the appropriate course of action was to retain the test already secured and work towards that date with your allocated driving instructor.
We also note that the payment was previously disputed through your bank. We provided the relevant evidence in response to that dispute, and the case was ultimately decided in our favour. We therefore strongly refute any suggestion that our service was a scam.
National Intensive is an established UK company that has been operating for over 15 years and has helped thousands of learners across the country.
We are sorry that the service did not progress exactly as you had hoped. However, we acted in good faith throughout, provided the services available to us and made every reasonable effort to assist you despite the difficulties surrounding driving test availability and the changes introduced by the DVSA.
Regards
NI Team
Réponse de National Intensive
Thank you for your review! We’re pleased to hear that your query was resolved promptly. We always aim to provide helpful and efficient customer service, and we appreciate you taking the time to share your experience. 😊
Regards
NI Team
James was a great help
8 octobre 2026
Avis spontané
Réponse de National Intensive
Thank you for your 5-star review, Patrick! We’re delighted to hear that James was a great help. We’ll be sure to pass on your kind feedback to him. 😊
We really appreciate you taking the time to leave a review, and we wish you all the best with your driving journey!
Regards,
NI team
Listened and agreed to sort the issue I…
Listened and agreed to sort the issue I called for out immediately
8 octobre 2026
Avis spontané
Réponse de National Intensive
Hello Steve,
Thank you for your review, much appreciated. All of our staff aim to always go above and beyond with our customer service and we are glad to hear you are satisfied.
Regards,
National Intensive.
Since the new test booking laws changed, this “service” is pointless.
Using National Intensive is a complete waste of time and money. Now the new rules are in place that pupils have to book their own tests, I don’t really understand what you’re spending the money on…
They put me in touch with a driving instructor who was unreliable and unprofessional. When this information was fed back to them, they didn’t act as a mediator or offer any kind of help and support to resolve the issue, even though my test was fast approaching. I would have thought that this would have actually been the opportunity for them to be proactive and offer a service worth paying for. Unfortunately, once they have your money and hand you over to an instructor, you’re on your own.
You’re better off saving your money and Googling local instructors yourself, as that’s all this company does, but they charge an extortionate amount of money to do that and only that.
This “service” is now pointless since the new laws were introduced in May. So, don’t get caught out.
From reading the other reviews, they can’t even process refunds properly either, so if you’re unhappy with the instructor they put you in contact with, there’s not a lot you can do about receiving your money back. So, it’s a risk as not all driving instructors suit each learner, yet you have to pay for all the hours up front… and if there is a dispute, it doesn’t seem as though National Intensive have any kind of authority over the driving instructors to get your money back if you’re dissatisfied, and this is something which, once again, you’re left to resolve on your own - even though you’ve given them a huge chunk of money. DO NOT USE THEM, SAVE YOUR MONEY.
1 septembre 2026
Avis spontané
Réponse de National Intensive
Thank you for taking the time to leave a review. However, we are disappointed by the account provided and would like to clarify a few points.
Firstly, the review has been left under initials only, with no name or booking reference. This effectively makes it anonymous from our perspective and prevents us from identifying the booking and properly investigating the circumstances you describe. If you would like us to look into your concerns, we would be happy to do so if you provide us with your booking details.
We also strongly disagree with the suggestion that National Intensive does not intervene when a pupil raises concerns about an instructor. We do intervene in every instance where a complaint or concern is brought to our attention, and we take such matters seriously. We are unable to comment on the specific circumstances of this review without being able to identify the booking, but based on what has been stated here, it is not clear to us that the ADI had actually done anything wrong or that there was a failure on our part to provide support.
We also feel it is unfair to encourage other potential customers to avoid using our service based on an account which we have been given no reasonable opportunity to investigate or respond to properly. We would always encourage a customer with a genuine concern to contact us directly so that we can review the circumstances and, where appropriate, take action.
The suggestion that our service simply amounts to finding an instructor and then leaving the pupil “on their own” is simply not an accurate representation of the service we provide or how we operate.
We are happy to investigate the concerns raised, but we need sufficient information to identify the booking and establish the facts.
Regards,
NI Team
Personally I’d recommend Harry! What more to say!
Harry the driving instructor I have now is great.
He has been persistent with me getting me to get on with it.
Which I needed as I have adhd and am dyslexic .
After doing some hours with him I’m feeling confident to pass!! He is very good at understanding my ways of retaining information. I felt comfortable and happy with him in his car to drive. Positive feelings!
He gave me clear good instructions, and helpful tips to help me along my driving way.
I’ve had other instructors before , not with intensive, and he defiantly is the best so far.
And I’m not just saying that, he understands my needs and works and helps me to work with it.
6 octobre 2026
Avis spontané
Réponse de National Intensive
Hi there,
We really appreciate your feedback; please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
Réponse de National Intensive
Hello
Thank you for your feedback, much appreciated. All of our staff and instructors are trained to the highest level possible and we are glad you are satisfied.
Regards,
National Intensive.
Outstanding customer service from Katie…
Outstanding customer service from Katie she not only helped me she spoke through all the things I was unsure about and reassured me with everything I needed we need more people like her around.
6 octobre 2026
Avis spontané
Réponse de National Intensive
Hi Indego,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Katie provided such outstanding customer service, took the time to talk you through everything you were unsure about, and helped reassure you throughout the process.
We’ll be sure to pass your lovely feedback on to Katie — she’ll be thrilled to hear it! 😊
Thank you for choosing National Intensive, and we wish you all the best with your driving journey! 🚗👏
Kind regards,
The National Intensive Team
Katie was really helpful
Katie was really helpful, she guided me threw everything that I needed to know and more, I had questions that I asked and they was explained to me so I knew everything I asked
5 octobre 2026
Avis spontané
Réponse de National Intensive
Hi Jake,
Thank you so much for your fantastic 5-star review! We’re really pleased to hear that Katie was so helpful and guided you through everything you needed to know. It’s great to know that she took the time to answer all your questions and explain everything clearly.
We’ll be sure to pass your lovely feedback on to Katie. Thank you for choosing National Intensive, and we wish you all the best with your driving journey! 🚗👏
Kind regards,
The National Intensive Team
Réponse de National Intensive
Hi Shane,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found our team member well-mannered and very helpful. It’s wonderful to hear that you feel they’re a real asset to the company.
We’ll be sure to pass on your kind feedback. Thank you for choosing National Intensive, and we wish you all the best with your driving journey! 🚗👏
Kind regards,
The National Intensive Team
I received all the information I needed…
I received all the information I needed and Katie was articulate, friendly and helpful
5 octobre 2026
Avis spontané
Réponse de National Intensive
Hi Alozie,
Thank you so much for your lovely 5-star review! We’re delighted to hear that you received all the information you needed and that Katie was articulate, friendly and helpful throughout.
We’ll be sure to pass your kind feedback on to Katie. Thank you for choosing National Intensive, and we wish you all the best with your driving journey! 🚗👏
Kind regards,
The National Intensive Team
The way I was speaking with politely…
The way I was speaking with politely made you feel welcomed
5 octobre 2026
Avis spontané
Réponse de National Intensive
Hi Brian,
Thank you so much for your lovely 5-star review! We’re really pleased to hear that you felt welcomed and that our agent spoke with you so politely.
Could you let us know the name of the agent you spoke with? If it was Katie, we’d really appreciate it if you could add her name to your review so we can make sure she receives the recognition for your kind feedback.
Thanks again for choosing National Intensive! 😊
Kind regards,
The National Intensive Team
Réponse de National Intensive
Hi Luke,
Thank you for your lovely 5-star review! We’re really pleased to hear that Katie was so helpful and patient. We’ll be sure to pass your kind feedback on to her.
Thank you for choosing National Intensive, and we wish you all the best with your driving journey! 🚗👏
Kind regards,
The National Intensive Team
Super Instructor
Muhammed Arshad was a brilliant instructor, so calm and patient and explained everything super clearly. He was always amazing with helping with yes routes and navigating new places as well! Highly recommend, thank you Muhammed for helping me pass confidently!!!!
2 octobre 2026
Réponse de National Intensive
Hello
Thank you for your feedback much appreciated. We will pass this onto the instructor for you. We are glad you are happy.
Regards,
National Intensive.
Biggest waste of a lot of money
Biggest waste of a lot of money! Driving instructor was inappropriate and even apologised for sending inappropriate texts. My son failed and no retest option given. Do not use this company.
1 juin 2026
Avis spontané
Réponse de National Intensive
Thank you for your review. We take allegations of this nature extremely seriously.
Unfortunately, we are unable to identify the course or student concerned from this review, particularly as it appears to have been posted by a third party rather than the student themselves. Without being able to establish which booking or instructor this relates to, we are unable to properly investigate or respond to the specific allegations being made.
The suggestion that an instructor sent inappropriate texts is a serious allegation, and we believe it is only fair to all parties that such matters are given the opportunity to be properly investigated and addressed, rather than being made anonymously without sufficient information for us to establish the circumstances.
We would welcome the reviewer contacting us directly with the relevant details so that we can identify the booking, investigate the concerns raised, and respond appropriately. We take the welfare and experience of our students very seriously and would always want any genuine concern to be brought to our attention so it can be dealt with properly.
Regards,
NI Team
Instructor was amazing and very polite
29 septembre 2026
Avis spontané
Réponse de National Intensive
Hello
Many thanks for your feedback, much appreciated. We always aim to offer the best service possible and we are glad to hear you are satisfied.
Regards,
National Intensive.
Katie was very helpful in answering my…
Katie was very helpful in answering my questions and made me confidence in booking my course.
29 septembre 2026
Avis spontané
Réponse de National Intensive
Hi,
Thank you for your lovely 5-star review! We’re delighted to hear that Katie was so helpful in answering your questions and gave you the confidence to book your course. We’ll be sure to pass your kind feedback on to her.
Thank you for choosing National Intensive, and we wish you all the best with your driving journey! 🚗👏
Kind regards,
The National Intensive Team
Terrible service/communication
Terrible service/communication. They did not pass on important information a number of times. Even the instructor had no idea that the course had been booked which resulted in everything being postponed! Very difficult to access account or find out any information when needed. Tried to add extortionate VAT onto the price AFTER the deposit was paid. The list goes on...DO NOT RECCOMEND.
11 mars 2026
Avis spontané
Réponse de National Intensive
Hi there,
I note instructors voluntarily claim courses; we don't hand these out without confirming an instructor can commit to this. Your course was manually claimed by your instructor, meaning they had access to all relevant details and could at any point have contacted you to clarify anything they were unsure.
The portal is able to be accessed using your Course ID, which you were provided with 24 hours after booking.
In terms of VAT, I'm unsure what you mean by trying to add this on. Have you been sent an invoice? Please kindly email us on office@nationalintensive.com.
Emailing with Emma
I've been having a few questions, and issues the booking, and timings and it clashing with my personal life,etc; each time I emailed, I was promptly replied to by Emma, who was so patient and refreshingly nice to communicate with. She kept me apprised of any updates and answered the hundreds of questions I had for her, and looked into any queries she couldn't answer off the top of her head. I'm so glad to have been communicating with her, otherwise the entire situation would have been a thousand times more stressful.
23 septembre 2026
Avis spontané
Réponse de National Intensive
Hi Jo,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Emma was so helpful, patient and responsive throughout your booking process. We understand that arranging an intensive course around your personal commitments can be stressful, so it’s fantastic to know that Emma kept you updated, answered your questions and helped make the process easier for you.
We’ll be sure to pass on your lovely feedback to Emma — she’ll be thrilled to hear it!
Thank you for choosing National Intensive, and we wish you all the best with your driving journey! 🚗👏
Kind regards,
The National Intensive Team
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