Neo Walk Avis 

I'm in love with my walking stick. No more stick envy. Neo Walk are caring, generous, and so cool. My next purchase is on the horizon, but, what colour?

I was excited to support this company and even planned on becoming a repeat customer because their canes are beautiful. Unfortunately, my experience was disappointing.

I placed an order and paid in full, including high shipping costs. After waiting two months, I was told I would have to pay an additional fee before they would release my order — something that was never made clear at checkout. To me, this feels like a bait-and-switch.

I respect small businesses and understand challenges, but transparency matters. Customers should see the full costs upfront before deciding, not after weeks of waiting. As a small business owner myself, I would never treat my own customers this way.

For reference, here is the email they sent me after I had already paid and waited two months:

⸻

*“Hi Brittany,

We do have your order ready to ship, you should have received an email explaining what is happening with US Shipping at this time. If you have missed this email i will paste it below:

Hi,

First and foremost, please accept our sincere apologies for the delay in reaching out regarding your order. We’ve been waiting for clarity on the recent changes to U.S shipping regulations so that we could provide you with the most accurate and helpful information.

Your order is currently made, packed, and ready to ship. However, due to the recent update in U.S. import tariff policies, we are now required to send all parcels as Duty Paid. This means that we, as the sender, must prepay the customs charges before dispatch.

Unfortunately, the new rules means there will be a charge of 14% on the product value (excluding shipping), which we must now collect before sending the parcel.

We completely understand that this is unexpected and disappointing - it certainly has been for us too!

What happens next:

If you’re happy to proceed with this, we will send over a secure payment request for the 14% tariff amount. Once that’s completed, we’ll ship your parcel immediately and there will be nothing further for you to pay on delivery.

If you’d prefer to cancel your order and receive a full refund, we completely understand and will process that without hesitation.

Please let us know how you would like to proceed. We’re truly sorry for the inconvenience and frustration.

Thank you again for your patience and understanding during this unexpected situation.

Warmest wishes,
Customer Experience Team
Neo Walk”*

I'm obsessed with Neo walk walking sticks! I adore my collection, and my new one is spectacular.
Thank you for creating these beautiful, much needed aids in a world where disability is tried to be hidden in part by boring accessories, given to the most vibrant people.

Accepting my new way of life following a neurological diagnosis has been made a little bit easier by discovering the beautiful and stylish Neo Walk sticks. I absolutely love my new stick, the first of a collection , I'm sure! Service was excellent with fast delivery. Thank you Neo Walk.

Great company very helpful and friendly staff. Posted with speed and very well packaged.

I love my new stick!! The entire process is easy peasy with plenty of choice. I made an error with the delivery information which ended up with the parcel being returned to Neo Walk 😬 after a quick message all was rectified and I have received my beautiful custom stick the very next day.
Thank you so much for your help in resolving the mixup, Neo Walk. My stick is perfect and I love it ❤️
Don’t fit in, Stand out.

Fast international delivery and the stick looks amazing

Bought this for my mom who has been living with chronic pain due to a decade of living with stage 4 cancer and excited to have a reliable option for her to walk around in style! (The stylish options were what finally allowed her to accept a mobility aid)
Thank you!

I love my new stick, beautiful colour .

Nice sturdy canes. I have purchased from them multiple times. The only problem is that on my most recent purchase of the Iced Latte stick, the colour was not as pictured on the site, and is honestly kind of gross looking. The other three canes I have bought from them over the years have been beautiful and perfect, though.

My goods arrived quicker than I expected, and were safely delivered and well packed. I had a query, which was remedied quickly and succinctly. A good company to do business with. Thank you.

I attended the hub with my mum and the welcome we received from Will and Lindsay was exceptional.
Will was patient talking through all options, explaining the benefits and ensuring I was happy with height and shape. I felt comfortable and there was no pressure on making a decision.
I have coveted a Neo-walk stick ever since I saw it on Dragon’s Den but for a number of reasons it has taken until now to materialise. Having the chance to visit the Hub made my wish come true .. twice in fact as I am now the owner of a DNA twist and a glass slipper.
My sticks are admired by many not just other mobility users and I am proud to tell them about Neo-walk and show off my beautiful purchases.
The speed of delivery was very fast and when I contacted customer service the service was just as good as is person.
I would highly recommend the team at Neo-walk and I ❤️ my sticks. Thank you

Fantastic company. I love my Neowalk sticks and when I contacted them with a question, they were incredibly helpful and friendly.

Was easy to put my stick together, and I'm very pleased with it.

I have struggled for ten years to find a feminine (yet robust) walking stick that is tall enough for me- until I found Neo Walk.

I had great fun building my stick and the website was very easy to navigate- despatch was in good time.

The stick itself is B-E-A-utifil! I chose the DNA pattern and was pretty reserved in my colour choice- but I will save up and get myself a second (more colourful) one when I can 🤞 🌈 💫

The only reason they have not received five stars is due to the price. It’s sad that something that is not a luxury could cost so much. A lot of this is due to the tax, which is not Neo Walk’s fault- but price and delivery charges could be better… even just a teeny tiny bit.

Great company! Fabulous product! I love my Neo walk stick and have had so many compliments already.
Fast delivery and great customer service. Highly recommend 😊

Great looking sticks. So easy to order, in fact it’s that easy I’ve now got 10 since I first found out about them in April 🫣 and always fast delivery!

I Absolutely Love Neo Walking Sticks
I have been using them for the past 3 years and have a substantial collection 😳I’m not obsessed I promise 🤣🤣🤣

All of my items came quickly and in excellent packaging. Neo Walk is a very helpful company with excellent customer service. Thank you!