This stick is awesome, the colour is so vibrant and my kids have decided it looks like it has water in it and that that makes it really cool. Again, had compliments about it being a beautiful stick an... Voir plus
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Lovely stick. Opted for the light up version which is really cool! I get lots of compliments when out with my neowalk sticks. There was a delay in delivery so I was given a free strap which is a nic... Voir plus
Website easy to use Orders arrived quickly Products fantastic I recommend Neo Walk to everyone who asks.
I love my recent purchase however the end cap (rubber stopper) keeps on coming off and I if it wasn’t for others telling me it would off been lost and I could off damaged the stick. I did contact t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Neo Walk is a bold, design-led brand redefining disability and showing the world what it truly means to walk with style, strength, and confidence. Founded by disabled creator Lyndsay Mitcheson, Neo Walk was born from a powerful desire to transform mobility aids into tools of empowerment and self-expression. After losing her leg to a catastrophic MRSA infection, Lyndsay faced the physical and emotional challenges of adjusting to a new body—along with a devastating loss of confidence. That struggle was only made harder by the limited, uninspiring options in the mobility aid industry. Unable to find a walking stick that reflected her personality or style, she set out to change the game... not just for herself, but for others too. Today Neo Walk creates striking, handcrafted acrylic walking sticks that help people embrace their mobility with pride. Built on the belief that mobility aids should be as unique and expressive as the people who use them, Neo Walk blends fashion with function, transforming walking sticks from purely practical items into powerful personal statements. Every stick is made in the UK with durability, comfort, and undeniable style in mind. They are now shipped worldwide, so no matter where you are, you can walk tall with Neo Walk. With a strong commitment to inclusivity, innovation, and representation, Neo Walk is changing the way the world sees disability.
Coordonnées de contact
York, Royaume-Uni
- info@neo-walk.com
- www.neo-walk.com
4,8
Excellent
544 avis
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Bought accessories to go with my Neo…
Bought accessories to go with my Neo Walk mobility aid. Items well packaged and delivered in a good time frame by Parcel Force.
20 octobre 2025
Réponse de Neo Walk
Thank you so much for your lovely review, we're glad everything arrived safley and quickly 💖
I love the black haunted stick
I love the black haunted stick. It will go perfectly with that little black dress I love.
23 octobre 2025
Réponse de Neo Walk
Thank you so much, it's the perfect stick for a little black dress 😍 We're so glad you love it 🥰
I now have 3 walking sticks from…
I now have 3 walking sticks from Neowalk. Everytime the customer service has been stellar and everytime i am overjoyed when i receive my new stick. I cannot recommand enough !
20 octobre 2025
Réponse de Neo Walk
Thank you so much for your lovely review! We're so glaf you love your walking sticks, it sounds like you're getting a collection 😍 thank you for your support 💖
Réponse de Neo Walk
Thank you so much, we're so glad you found the website easy to order and most importantly that you love your new purchases 🥰
Absolutely love this company
Absolutely love this company. Confidence boosting mobility aids and great customer service!
15 octobre 2025
Réponse de Neo Walk
Thank you so much!! Our number one goal is to help people feel confident with their mobility aids so this review really means a lot to us 🥰 thank you for your support
The delivery service was amazing
The delivery service was amazing! I received my order a couple of days after ordering.
16 octobre 2025
Réponse de Neo Walk
Thank you so much, we're so glad you love it and that it arrived quickly 🥰
5 stars 🌟 on everything!
From placing the order to delivery was around 2 days! It was a 'build your own stick' order also. Brilliant i was able to get the right height for me with the light and colour changing dots. Im so impressed and have so many compliments already!! I feel so much more confident with my neo walk stick as it so much more me!
16 octobre 2025
Réponse de Neo Walk
Thank you so much for this amazing review! We're so glad you love the personal made to order aspect of our sticks and most importantly that you have been feeling more confident and are getting lots of compliments 🥰 Keep walking with style and thank you so much for your support 💖
Ordered the Christina Applegate FUMS…
Ordered the Christina Applegate FUMS stick. It is amazing! Great design, sturdy, a thing of beauty. I am still at the self-conscious stage but this will certainly help me on my MS journey. Prompt delivery an allround great experience. Thank you Neo Walk!!
15 octobre 2025
Réponse de Neo Walk
Thank you so much for your lovely review, We're so glad you love the Christina Applegate FUMS stick, we really hope it does help you feel the confidence you deserve and you stylish and cool going out and about 🥰
Great product
Very quick service and a great choice of sticks too. I bought a purple amethyst one and it’s GORGEOUS. Definitely worth the price.
13 octobre 2025
Avis spontané
Réponse de Neo Walk
Thank you so much, Amethyst Quartz is one of our all time favourites!! 😍 We're so glad you love it too - thank you for your support 💖
Glitchy website, great humans!
The website was extremely glitchy when I was trying to put my stick together and get to the checkout, I had to give up and try again later, but it was still the same. As a result, I managed to order 3 wrist bands instead of 1 and had to send them back to be refunded.
However, my contact with Neo Walk was helpful and professional and I received my refund today.
14 octobre 2025
Réponse de Neo Walk
Thank you so much for your feedback and getting in touch with us, it is honestly so helpful for our development and improvements! We're so sorry that you had these difficulties but very pleased to hear the team sorted it out for you 💖
Returning customer
This is my second walking stick from neo walk as i loved my 1st one so much. I like the clear instructions for measuring, and i love all the accesories to customise. What i love most is that people dont ask me whats wrong anymore - they ask about my stick because its awesome!!
14 octobre 2025
Réponse de Neo Walk
Thank you so much, we're so glad you loved the first one so much that you came back! Most importantly it means so much to hear it is helping change the conversation and creating positivity 🥰
Fantastic product and people.
Fantastic product.
Brilliant team.
Very good communication and professionalism.
They go the extra mile for you.
11 octobre 2025
Avis spontané
Réponse de Neo Walk
Thank you so much for your lovely review, it means so much to us and we're so glad the team have been helpful 💖
The walking sticks are gorgeous!
The walking sticks are gorgeous and comfortable. I have already had my first compliment (who gets complimented for their walking stick!). The process for buying and options for putting your stick together are fantastic. I got my first one a month or so ago and then quickly bought my second, It won't be my last. I'm not that old at 60 so if I have to use one of these, I want it to be groovy. I am in Australia and I can't believe how quicky they are sent out. Record postage time.
7 octobre 2025
Réponse de Neo Walk
Thank you so much for such a lovely revie! We're so glad you are already getting compliments and right reactions to your new mobility aid 🥰 We can't believe they have made it to Australia, we love to hear where our customers are - thank you so much for supporting us and we're so glad you love them 💖
Réponse de Neo Walk
4!! Thank you so much for your support, it means so much to us. We're so glad you love the brand and the products 💖
Beautiful
Neo Walk sticks are beautiful and I have always found their customer service to be excellent.
3 octobre 2025
Réponse de Neo Walk
Thank you so much, we're so glad the team have helped and most importantly that you love your new stick 🥰
Réponse de Neo Walk
Thank you so much we're so glad it arrived fast and safe and you love it! 🥰
Neo walk
The ordering process is fairly straightforward but the customer service not so much. My cane took forever to arrive and I had to chase it up. I was told my cane was lost in transit but only after I had messaged customer service several times. Not great especially as my cane is absolutely amazing!
29 septembre 2025
Réponse de Neo Walk
Thank you so much for taking the time to leave your review. We are so sorry with the difficulty with your order, I can see your order was lost by the courier so we had it re made and sent and I am so sorry for the inconvenience! We're so glad you love your cane now it has arrived but I am so sorry you had such trouble recieving it!
Beautiful stick ,quick delivery just…
Beautiful stick ,quick delivery just brilliant service,thank you
23 septembre 2025
Réponse de Neo Walk
Thank you so much we're so glad you love your new stick 🥰
Love the Stick, But Shipping, VAT, and Duties Are Too High!
I purchased a clear bubble walking stick and really liked the product. I had initially considered buying a few more for my parents who have mobility issues.
That said, I feel the cost is just too high. In addition to the initial price and shipping, I was charged VAT upon delivery, bringing the total to around $240 CAD. While the stick is a unique item, I can’t say the value matches the final cost. There was also no support regarding the additional charge, which I was not aware of at the time of purchase.
I see a clear opportunity for Neo Walk to revisit their pricing strategy. If costs and margins were managed better, the products would be more affordable, encouraging repeat purchases, increasing volumes, and helping build a stronger customer base.
As it stands, it’s too expensive for me to justify purchasing more, even though I like the product.
22 septembre 2025
Avis spontané
Réponse de Neo Walk
Thank you so much for taking the time to leave a review. We're so sorry that the Canadian taxes made the stick cost too high for you and you were not aware. We are working on trying to get the website to encorporate these at checkout but at the moment it is duty paid on arrival unfortunately. We are also working on strategies to reduce shipping costs and find better couriers so hopefully this will iimprove in the near future. We really appreciate your feedback, thank you x
Fantastic Company great experience
Recieved my stick today it is lovely but I had accidently ordered wrong handle, I messaged Neo Walk to ask if I could buy a handle, they replied quickly and have kindly offered to send the handle I meant to order. Will definitely buy from this company again
3 octobre 2025
Avis spontané
Réponse de Neo Walk
Thank you so much for your lovely review! We're so glad you love your stick and the team helped sort your handle for you :) We hope you love going out and about with your new stick 🥰
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