We had a new chairs delivered yesterday. Shane and Joe were friendly and as helpful as they could be. The dogs took to them and just wanted cuddles. Which were dished out freely. As always with Neptun... Voir plus
Établissement
Changer d'établissementCaxton House, 43-45 St Andrews Street South, IP33 3PH Bury St Edmunds, Suffolk, GB
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Lisez les avis des autres
Great experience again. Purchase organised by Lucy to complete room refurbishment as designed by her in Bury St Edmunds' Neptune store and delivered by Shane & Joe. Kept informed about supply and deli... Voir plus
L'entreprise a répondu
Bury St Edmunds showroom is well worth a visit. I ordered quite a few pieces of furniture and Sarah was brilliant with giving me advice and very patient when I changed my mind on more than one occas... Voir plus
L'entreprise a répondu
Ordered a bed with Neptune (Bury StEdmunds - Lucy) and had delivered today. Excellent quality and very pleased. Callum & Jason delivered and erected in room very professional. They called before deli... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Bury St Edmunds
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
Caxton House, 43-45 St Andrews Street South, IP33 3PH, Bury St Edmunds, Suffolk, Royaume-Uni
- 01284 731025
4,9
Excellent
423 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Been a client since day one…
Been a client of Neptune for 10+ years and this branch since it opened. Always found the ambiance and displays to be both interesting and appealing. Staff have never been anything other than friendly, interested and with a GSOH.
Today was no exception; Lucy was top drawer in all respects.
If you’ve not visited before, why not bend in and take a look. Free private parking and gorgeous aromas from their burning candles.
Result? Happiness of cse 👏🏻
22 juin 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Thank you for taking the time to leave a lovely 5 star review, it's a pleasure having you in store, as always a laugh to be had. Also glad the fabric flag helped sway a decision.
See you very soon no doubt.
Kindest Regards Neptune Bury St Edmunds
Poor communication
Poor communication, incorrect deliveries, missing components, poor standards, not yet completed
10 juin 2025
Réponse de Neptune - Bury St Edmunds
Dear Frances,
As we have already spoken on the phone, I am fully aware of the issues you have faced, and fed back regarding communication, deliveries, components, and standards. We are doing all we can to review your feedback and to improve our service, and get the final worktop issue resolved for you. I thank you again for your patience, and I will reach out again once we have more information and dates for your worktop. Kindest Regards Beulah Manning, Store Leader, Neptune Bury St Edmunds
Dave and Nev were friendly
Dave and Nev were friendly, efficient and helpful when delivering to us. Even helped getting all the cardboard squeezed into the lorry, despite having limited space. Thanks guys
27 mai 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Thank you for all your help - we look forward to seeing you again soon here in store. Kindest Regards Team Neptune Bury St Edmunds
Top customer service
Whenever I visit the store they can not be more helpful. Customer service is above and beyond, so welcoming and helpful. Can’t recommend enough. Thank you Neptune.
23 mai 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Verity, Thank you for kindly leaving such a lovely review. It's so great to hear you find visiting the store a joy, and that all staff are helpful, and the service we deliver is recognised. We will make sure to share this with the team. Kindest Regards Neptune Bury St Edmunds
Great delivery team
Josh and Alfi from the delivery team did a fantastic job of loading everything and looking after our house in the process! Thanks very much!
23 mai 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear David, thank you for taking the time to leave this lovely review, we are so pleased to hear our delivery team did a fantastic job, and looked after your house during the process.
Kindest Regards Team Neptune
Excellent service
From start to finish, the service from Fiona, Lucy, Bethan, Steve, Rob and Mitch was amazing. Nothing was ever too much trouble, so thank you.
12 mai 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Good Afternoon,
Thank you so much for leaving such a glowing review of the team. It has been a delight working with you and we hope you thoroughly enjoy your new kitchen.
We look forward to seeing you soon.
Best wishes,
Siobahn
Stress free delivery
Josh and Ash the delivery guys were very helpful unpacking and taking packaging away.
29 avril 2025
Réponse de Neptune - Bury St Edmunds
Thank you for leaving Josh and Ash a wonderful review. We're please you have had a great experience and hope to see you in store again soon.
Best wishes,
Siobahn
Great service from Fiona and Rob
Fiona and Rob are a terrific team and were very patient with all the design questions and "mechanics" of the project. They are warm and approachable and made the whole process very enjoyable. Fiona is exceptionally professional and listened to all my requests and incorporated them instantly and we had great fun doing it too. Thanks to you both and we are so excited to have our new kitchen! Warmest wishes Lulu
7 avril 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Louise, Thank you for leaving such a glowing review. We are so pleased to hear you have found Fiona and Rob professional, warm and approachable, and that you've enjoyed your experience thus far. We very much look forward to seeing it all completed, and having fun along the way. Kindest Regards Team Neptune Bury St Edmunds
Laura at Bury St Edmunds went the extra…
Laura at Bury St Edmunds went the extra mile for us - and then some. Superlative customer service!
22 avril 2025
Réponse de Neptune - Bury St Edmunds
Dear Bee, Thank you for taking the time to leave your review, we are so pleased to hear Laura went the extra mile when helping you. We will share this with Laura, as she will be pleased to read. We look forward to seeing you again in store very soon. Kindest Regards Neptune Bury St Edmunds
The staff are so helpful and always…
The staff are so helpful and always make the visit to the store a great experience.
22 avril 2025
Réponse de Neptune - Bury St Edmunds
Dear Ian, Thank you for taking the time to leave a five star review, we are so pleased to hear you always have a great experience in store. We look forward to seeing you in store again very soon, and I will pass on your feedback to the team. Kindest Regards Team Neptune Bury St Edmunds
Friendly service whist in the shop but…
Friendly service whist in the shop but information given with regards to delivery dates was completely wrong and since then again conflicting information given.
Different people giving completely different information.
All very frustrating for what we thought was a top end company.
14 avril 2025
Réponse de Neptune - Bury St Edmunds
Dear Donna, Thank you for raising your delivery timeframes/dates issues. Unfortunately, we here at the store aren't able to book in the deliveries, and we can only give an estimated delivery date. Until it has been booked by our head office dispatch team, it isn't a secured date, and this can move from time to time. Apologies if you feel we have given you misleading information. If you wish to discuss in more detail, please feel free to call me in store on 01284 731025. Kindest Regards Beulah Manning Store Leader, Neptune Bury St Edmunds
Great service and products
Great service and products. Warm and welcoming atmosphere - Lucy was very helpful and knowledgeable . Thanks to her we found the perfect rug! Big thank you to Liz who made an amazing flower arrangement for my lounge - absolutely love it. Duvet set is lovely quality and looks great in the bedroom. Just waiting for the rug now :). Shall make this my go to Neptune store from now. Well worth the visit and shall make this my go to Neptune store :)
1 avril 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Thank you for leaving such a glowing review. We are so pleased to hear we will be your go to store from now on. We look forward to seeing you again very soon.
Kindest Regards Team Neptune Bury St Edmunds
Kitchen Design
Working with Fiona on our new kitchen design has been a joy. She was friendly, efficient, understood our brief completely and had some great suggestions as well as providing us with all the details and examples we needed to make decisions.
9 mars 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Lesley, thank you for taking the time to leave us a lovely review, we will let Fiona know, your kind words. We hope to see you in store again very soon, to assist you further.
Kindest Regards Team Neptune Bury St Edmunds
Great Service!
The assistants in the shop and on the telephone were so helpful and efficient. Including on the arrival of the order.
11 mars 2025
Réponse de Neptune - Bury St Edmunds
Dear Julie, Thank you for leaving such a lovely 5 star review. We are so grateful for your feedback and that you found the team helpful and efficient. We look forward to seeing you again soon. Kindest Regards Team Neptune Bury St Edmunds
Lovely candles at a good price
Lovely candles at a good price. Excellent service as always.
11 mars 2025
Réponse de Neptune - Bury St Edmunds
Dear Angela, Thank you for taking the time to leave a review, we really appreciate all feedback, and we are glad you love your candles. Kindest Regards Team Neptune
Design consultation with Lucy
My sister and I were needing help to choose colours and styles for her bedroom in a period regency home in Bury St Edmunds. Lucy came fully prepared with plans and elevations that we had provided, and we spent a delightful and productive time together. She was very calm and knowledgeable and enlivened us with fresh ideas and solutions where previously we had come a little unstuck and unsure. Lucy’s insight has produced a super coordinated but sympathetic scheme that exceeds expectation, we look forward to seeing it come to fruition.
20 février 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Rachel, Thank you for taking the time to leave such wonderful feedback. We are so pleased to hear how valuable you found the consultation. We will share your feedback with Lucy who will be thrilled. We very much look forward to seeing that scheme come together. Kindest Regards Team Neptune Bury St Edmunds
Complementary Home Design appointment Neptune Bury St Edmunds
I had an appointment with Lucy to discuss my son’s room yesterday. The whole process was very enjoyable; she is a lovely person with brilliant ideas. She is a fantastic listener who made sense of my rather muddled mind over a delicious cup of coffee, and she helped me really fine tune what I like, which is amazing!
It was really helpful to be in the store as she could show me the furniture and she pulled together fabrics, paints and accessories to make a mood board.
I then received a summary of our decisions, a lookbook and an itemised product list by email.
After my visit, Lucy thoughtfully put aside some lamp bases that I liked as she discovered that they are out of stock elsewhere.
I am really happy with the whole experience and can’t recommend it enough.
Although I love interiors, I found the whole decision process rather overwhelming as we are doing up our entire cottage. Lucy has really turned this around and I am now looking forward to the next appointment!
You are under no obligation to buy anything, which is also really reassuring. However, all the designs are so beautiful and well made that it would be very hard to resist…! Thank you for such a wonderful morning. It has completely transformed how I feel about my renovation.
17 février 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Thank you for leaving such a glowing review, we are so pleased to hear you enjoyed your morning with Lucy, and that you came away with lots of idea's. We are looking forward to supporting you through your project, and seeing it come to life. Kindest Regards Team Neptune Bury St Edmunds.
Great service, great quality pructs
Great service, needed costing for an island unit and Lara , went away and came back with the cost which was very reasonable. Neptune quality and service stands out from other retailers. We are looking forward to our kitchen design meeting next week
13 février 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Yvette, Thank you for taking the time to leave such a wonderful review. We are very excited to work with you on your project, and look forward to seeing you again very soon. Kindest Regards Team Neptune Bury St Edmunds
Full payment wanted up front.
As a loyal customer who has spent many thousands of pounds at Neptune my wife was asked to pay the full amount up front of almost £2k as this is company policy. I find this extremely disappointing and feel that Neptune should review its policy. Most other companies accept a deposit for goods to be delivered of up to 50% which seems acceptable.
6 février 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Hi Allan! Thank you for your feedback. You've been in touch with the team today and I am sorry for your frustration. We have come back to you directly with the below information too.
Having reviewed your order, your design is on a 6 week lead time. If the lead time was longer than 8 weeks, a 50% deposit option would have been available. As the item is painted to order - the full balance would then have been required 28 days prior to delivery for this to enter production. This is also the last opportunity to cancel or amend the item, as painted to order items cannot be amended, cancelled or returned once they are painted in your colour of choice.
We fully appreciate that customers have a choice of whether they wish to place orders under these terms and I would like to thank you that on this occasion you have ordered another beautiful design for your home. We look forward to delivering it as soon as it's ready. With warmest regards, Scott
I love my headboard but was…
I love my headboard but was disappointed that it could not be attached to my bed….. it was not explained to me when I purchased that the headboard only fit Neptune beds .
11 février 2025
Réponse de Neptune - Bury St Edmunds
Dear Caroline, I am sorry to hear you were disappointed that your new headboard was unable to be attached to your bedframe. We do supply an alternative part which is the French cleat option, and this should have been delivered with your headboard. This is a batten that can be used to attach the headboard to the wall rather than the bed itself so it is secure - our drivers unfortunately aren't insured to do this if a (non neptune product) incase they do any damage. I hope this helps, but if you need further assistance please do call the store on 01284 731025.
Kindest Regards Neptune Bury St Edmunds
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