Fantastic experience as always. Alex was very helpful and friendly and showed me various options that would meet what I was looking for. Always a warm welcome at the store. I know that the furnit... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementNew Road Southport, Mere brow, PR4 6JA Southport, Lancashire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great team, lovely people. No pressure just good advice. Fantastic products and sympathetic design ideas.
The product quality at Neptune is very high and it shows. Everytime we've been into a store, the staff are knowledgeable, helpful and friendly. We recently purchased the Overton bark picture from them... Voir plus
L'entreprise a répondu
We ordered a larsson double wardrobe because it comes in multiple pieces, unlike many others. My shout out goes to the two delivery men and the care they took in getting a heavy solid wood wardrobe t... Voir plus
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Southport
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
New Road Southport, Mere brow, PR4 6JA, Southport, Lancashire, Royaume-Uni
- 01772 812812
4,9
Excellent
134 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent
Excellent
Love love love my table
Arrived on planned date
Good comunication
Delivery and fitting efficient and very good
20 août 2023
Réponse de Neptune - Southport
Dear Jane, Thank you for taking the time to leave a lovely review. I am delighted to hear you love your table. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Fantastic experience and service
Our whole experience from start to finish was exceptional. The team at Southport have been fantastic, kept us informed right the way through, nothing was too much trouble.
We are absolutely delighted with the quality of our new kitchen, and the rest of the furniture we bought.
It has transformed our living space !
A huge thank you to Caroline and Sarah.
17 juillet 2023
Réponse de Neptune - Southport
Dear Collete, Thank you for taking the time to leave a lovely review. I am delighted to hear your really happy with your kitchen. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Excellent Customer Service
I had a minor issue with an item I ordered on line.
It was dealt with promptly by Caroline at Southport.
Helpful and curtious, thank you
24 juillet 2023
Réponse de Neptune - Southport
Dear Shelia, Thank you for taking the time to leave a lovely review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Nothing was too much trouble for the…
Nothing was too much trouble for the member of staff as we tried to decide which lamp and shade would be best for our console table.
Very professional, efficient and thughtful.
28 juillet 2023
Réponse de Neptune - Southport
Dear Sandra, Thank you for taking the time to leave a lovely review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Quality product and efficient delivery-…
Quality product and efficient delivery- well packaged
21 juillet 2023
Réponse de Neptune - Southport
Dear Jo, Thank you for taking the time to leave a lovely review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Lovely store
Lovely store. Very helpful people. Item ordered came when they said it would and the delivery was specific.
23 juin 2023
Réponse de Neptune - Southport
Thank you for your kind review Pamela, we look forward to seeing you in store soon, Lindsey
Worth the wait!
It seemed an awful long time to have to wait for our armchairs but it was worth it. They are beautiful and extremely good quality. The delivery chaps we're brilliant
Can highly recommend
26 mai 2023
Réponse de Neptune - Southport
Thank you for your review Eileen, we are pleased you love your new chairs and hope you enjoy them. See you again soon, Lindsey
Exceptional service
In my experience all staff are friendly, exceptionally patient and helpful. Irrespective of how much money you are spending, the service is always the same.
22 mai 2023
Réponse de Neptune - Southport
Thank you for your review, these are kinds words and we look forward to seeing you again soon. Lindsey
Ordered 4 wardrobes and 2 chests of…
Ordered 4 wardrobes and 2 chests of drawers. On delivery every item was damaged. I had to constantly contact them to organise replacements. The replacements came and again all damaged and I am still now awaiting responses to my requests let alone replacements which is now over a month ago
Also some of the furniture that got delivered initially was damaged and repaired not brand new and rather than going to an outlet shop it got delivered as brand new straight to me
24 avril 2023
This was a first class experience and…
This was a first class experience and the best store I have been too so far and I have visited a few over the years !
The hospitality, professional service and the store lay out was excellent nothing was too much trouble.
It was so inviting and homely and very dog friendly too - Teddy the dog was greeted with a treat.
Whilst this is not my closed Neptune store it will be one I will be coming back to soon as the experience was worth the drive.
The quality of the products and furniture are top class as always .
thank you Southport Tracy
13 avril 2023
Avis spontané
Réponse de Neptune - Southport
Thank you Tracy, it was a pleasure to meet you both (and Teddy!) and we look forward to seeing you again soon. Thank you for taking the time to write us such a lovely review. Lindsey & the Southport team.
Bedding
Great products, poor availability in store with long lead times.
Had to wait 3 months for bedding, the system.said they had stock in store but this couldn't be located
3 janvier 2023
Réponse de Neptune - Southport
Hello Mark, thank you for your feedback, we are displeased that stock wasn't available for you this time and will take the time to check our stock in store to try and prevent future disappointment. Lindsey
Réponse de Neptune - Southport
Thank you for your review Lesley, it is much appreciated, Lindsey
Was somewhat disappointed this time.
Was somewhat disappointed this time.
Having been told delivery 7.30 - 9.30, was up and ready for headboard to arrive.
It came at 14.30, then they were unable to fit it. The fixture didn’t fit our bed, nor were they willing/ able to fit to wall as requested. Luckily Son in Law fitted it with my Husband.
26 janvier 2023
Réponse de Neptune - Southport
Hello Sheila, we are sorry to hear you are unhappy with the delivery service and understand our team here at Southport spoke with you on the day of delivery. Thank you for your feedback, Lindsey
Excellent customer service.
Excellent customer service.
Fabulous quality, investment pieces, that will last a lifetime.
4 décembre 2022
Réponse de Neptune - Southport
Thank you for taking the time to write us a lovely review Louise, we hope to see you again soon. Lindsey
Products lovely
Products lovely. However taking full payment on order and then taking months to deliver does not seem fair
26 novembre 2022
Réponse de Neptune - Southport
We are sorry to hear your disappointment, if you would like to speak to someone in store regarding your order please don't hesitate to call us here in Southport on 01772 812812.
This was our first visit to the…
This was our first visit to the Southport store. We were warmly greeted and had really useful help and guidance. It was a really great experience. Thank you so much.
18 janvier 2023
Avis spontané
Réponse de Neptune - Southport
We are so pleased you enjoyed your first visit to us Susie, and hope to see you again soon! Lindsey
Store layout is good
Store layout is good
Helpful friendly staff
Beautiful furniture and accessories
14 décembre 2022
Réponse de Neptune - Southport
Thank you for your kind review, see you again soon, Lindsey
An amazing store with so many wonderful…
An amazing store with so many wonderful items. The staff were super friendly and helpful.
2 décembre 2022
Réponse de Neptune - Southport
Thank you Laura, hope to see you again soon. Have a great Christmas, Jess.
Such a pleasure to shop .beautiful…
Such a pleasure to shop .beautiful store everything so neat and staff so helpful . All purchases well packaged and beautifully gift wrapped
4 décembre 2022
Réponse de Neptune - Southport
Thank you very much for your kind review, we hope to see you again soon. Jess
Excellent customer care and quality…
Excellent customer care and quality even though just a small order , nothing was too much trouble ,Thank you
28 novembre 2022
Réponse de Neptune - Southport
Thank you for your kind review, have a lovely day. Neptune Southport
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.