Neptune - Southport Avis 

134
TrustScore 5 sur 5

4,9

New Road Southport, Mere brow, PR4 6JA Southport, Lancashire, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Fantastic experience as always. Alex was very helpful and friendly and showed me various options that would meet what I was looking for. Always a warm welcome at the store. I know that the furnit... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great team, lovely people. No pressure just good advice. Fantastic products and sympathetic design ideas.

Noté 5 sur 5 étoiles

The product quality at Neptune is very high and it shows. Everytime we've been into a store, the staff are knowledgeable, helpful and friendly. We recently purchased the Overton bark picture from them... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We ordered a larsson double wardrobe because it comes in multiple pieces, unlike many others. My shout out goes to the two delivery men and the care they took in getting a heavy solid wood wardrobe t... Voir plus


À propos de l'entreprise

  1. Magasin de meubles
  2. Accessoires de meubles
  3. Magasin de mobilier de jardin
  4. Décorateur d'intérieur
  5. Magasin de matériel de cuisine
  6. Magasin de meubles de salon

À propos de Neptune - Southport

Écrit par l'entreprise

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Coordonnées de contact

  • New Road Southport, Mere brow, PR4 6JA, Southport, Lancashire, Royaume-Uni

  • 01772 812812

4,9

Excellent

TrustScore 5 sur 5

134 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,9

Tous les avis

(134)

2 170 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

My favourite place to visit

My favourite place to visit. Staff are very great and when I've asked for advice they've been very helpful. When I've ordered items they've arrived promptly.

18 janvier 2022
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Réponse de Neptune - Southport

Thank you very much for your kind review, hopefully we'll see you again soon. Jess

Noté 5 sur 5 étoiles

Amazing as always

Amazing as always. Beautiful quality furniture and super helpful staff

10 janvier 2022
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Réponse de Neptune - Southport

Thank you for your feedback and taking the time to write a lovely review. Kindest regards, Charlie

Noté 2 sur 5 étoiles

Not as good quality and service as expected

Delivery arrangements were haphazard Order Arrived separately 2 weeks apart and had bad crush marks which are still present 4 weeks on. Quality of upholstery work not as good as I would expect for price of over £4500 for 1 small settee and 6 dining chairs. Wavy seams and inconsistent folds. Had I realised these were made in China and not uk or Europe I probably would not have ordered here. I’ve had better quality and delivery from cheaper uk suppliers. Neptune presents itself as a uk based company and isn’t explicit in its use of Chinese manufacture.

3 janvier 2022
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Réponse de Neptune - Southport

We are very sorry to hear you have not had the experience you should have on this occasion. Thank you for leaving your feedback and bringing this to our attention. If you would be so kind as to provide your contact details to the address below, we will ensure a Team Leader follows up with you regards this: onlinestore@neptune.com. Best wishes, Charlie

Noté 5 sur 5 étoiles

The staff at the Mere Brow and subsequent furniture deliveries.

The staff at the Mere Brow, Southport branch were very friendly and helpful. We had two furniture deliveries and on each occasion the delivery men were polite, organised and respectful. We love our dining chairs and also the large dresser! They have been much admired and we are very proud of them.

1 janvier 2022
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Réponse de Neptune - Southport

Thank you very much for your lovely feedback. We are delighted to know you are happy with your new dining chairs, dresser and the service provided. Best wishes, Charlie

Noté 5 sur 5 étoiles

Gorgeous products

Gorgeous products, I'd buy just about everything in the shop if I could afford to do so.
Service always excellent, very helpful too with suggestions.

12 décembre 2021
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Réponse de Neptune - Southport

Thank you for taking the time to write us a kind review Martin, we look forward to seeing you again in store soon. Lindsey

Noté 5 sur 5 étoiles

Neptune Southport

Don't hesitate purchasing from Neptune at Southport, everything was a joy from the design process to installation by Rob . My kitchen and utility are stunning with so many design features which make them a joy to use and a sight to behold.

24 novembre 2021
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Réponse de Neptune - Southport

Thank you so much for taking the time to leave a review and I am so pleased your project has been well handled by Rob. I hope the newly created spaces bring you joy for many years to come. Best wishes, Laura

Noté 5 sur 5 étoiles

Fabulous service from start to finish

Fabulous service from start to finish . You feel like you can trust them to deliver quality and timescales . And they did . The fitting service is second to none .

24 novembre 2021
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Réponse de Neptune - Southport

Thank you so much for taking the time to leave a review and placing your trust with us. I hope we have the pleasure of welcoming you back soon. Best wishes, Laura

Noté 5 sur 5 étoiles

Excellent service and lovely helpful…

Excellent service and lovely helpful staff as always.

20 novembre 2021
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Réponse de Neptune - Southport

Thank you very much for your kind review, hope to see you in store again soon. Jess

Noté 5 sur 5 étoiles

Great looking store

Great looking store. Very helpful people .

6 novembre 2021
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Réponse de Neptune - Southport

Thank you so much for your review, Sheena, and I am happy you enjoyed visiting our store. We look forward to welcoming you back soon.

Best wishes,
Laura

Noté 5 sur 5 étoiles

Excellent company.

Excellent company to deal with. They are more expensive than others but they offer another level of style. Very nice staff both in store and right thru administration to delivery guys.

11 octobre 2021
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Réponse de Neptune - Southport

Good afternoon Sharon, thank you so much for your lovely feedback. It is so nice to hear that you are pleased with your Neptune purchases. We look forward to welcoming you back into store soon. Ellie

Noté 5 sur 5 étoiles

Great products

Great products & lots of help in the stores

27 septembre 2021
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Réponse de Neptune - Southport

Thank you so much for taking the time to write us a review Ann and we look forward to seeing you again in store soon, Lindsey

Noté 5 sur 5 étoiles

Good quality furniture delivered in a…

Good quality furniture delivered in a sensible time scale . Very happy with Neptune

26 septembre 2021
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Réponse de Neptune - Southport

Hi John, thank you so much for the 5 Star review. See you again soon. Best wishes, Ellie.

Noté 5 sur 5 étoiles

One of the strangest stores I've ever…

One of the strangest stores I've ever been in! It's like being in someone's house but it's SO nice! Very friendly staff and could quite easily spend a fortune in there!

27 août 2021
Avis spontané
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Réponse de Neptune - Southport

Thank you so much for a lovely review, Ann. I am so happy that you have found your visits to our store fruitful and we hope to see you again very soon in our home from home. Best wishes, Laura.

Noté 5 sur 5 étoiles

New sitting room furniture

Thank you so much for helping us choose ( especially Lindsey) and purchase the furniture we took delivery of yesterday. It fits perfectly and looks amazing, exactly as we’d hoped. The quality is excellent and the colour perfect.
The wait was well worth it! The delivery team arrived early, were well organised and it was delivered well packaged, with everything taken away.A lovely store, a pleasure to deal with and very friendly, knowledgeable, helpful people. Thank you

6 août 2021
Avis spontané
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Réponse de Neptune - Southport

Hi Sue, thank you so much for your lovely feedback and we look forward to welcoming you back next time! So happy to learn you are happy with your purchase and your experience with us. Best wishes, Laura

Hi Sue, I would also like to thank you for your kind review as it is always lovely to hear good feedback. I'm really happy you love your items and it was a pleasure to help finding the perfect piece for your home. See you again soon, Lindsey

Noté 5 sur 5 étoiles

I love the whole experience of shopping…

I love the whole experience of shopping at any Neptune store and every item I have ever bought has been of the highest quality and standard and the Neptune team are lovely

25 mai 2021
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Réponse de Neptune - Southport

Hi A Cooper, thanks for the lovely review of our Southport store, I'm glad you enjoy visiting us! We look forward to welcoming you again soon. Joe

Noté 5 sur 5 étoiles

Purchased small and medium storage jars…

Purchased small and medium storage jars with lids for tea, coffee and sugar - look great on counter top. Good quality, very pleased with the items.

25 mai 2021
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Réponse de Neptune - Southport

Thank you so much for your review we are pleased you love your new jars! Lindsey

Noté 5 sur 5 étoiles

Great paint

Great paint. Postage on time.
Easy transaction.

19 avril 2021
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Réponse de Neptune - Southport

Hi Samantha, thank you so much! I'm so pleased you love the paint and it arrived in good time! Hopefully we'll see you again soon! Ellie

Noté 3 sur 5 étoiles

New table and chairs

The table and chairs are high quality and look wonderful. I was disappointed that it took 14 weeks from ordering to delivery. Because of the weight of the table, it is a 2 person task to insert/remove the central sections. Also, unlike my other Neptune table, there doesn’t seem to be an under table area for storage of the spare sections.

14 avril 2021
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Réponse de Neptune - Southport

Hello Michael, thank you for taking time to write a review. Neptune are working hard to improve our delivery dates as we recognise how frustrating it feels at this time. We do try advise in detail how each table is stored and extended at the point of sale and apologies if this was not clear. If there is further information you require then please do contact us in Southport on 01772 812812 or on my email lindsey.johnson@neptunesouthport.com. Lindsey

Noté 5 sur 5 étoiles

Design heaven

Helpful staff and a lovely show house setting make browsing and shopping a real pleasure. Neptune products are beautifully displayed and the quality of the goods is unmistakable. I love going there.

1 avril 2021
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Réponse de Neptune - Southport

Thank you so much for a gorgeous review, Sandra. Not too long until we are hopefully going to be able to welcome you back in store. I hope you have a lovely Easter weekend! Best wishes, Laura

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