Norfolk Hideaways Avis 

We stayed in a really nice house on Beach close Overstrand, really nice place. The problem was I bought a nice picture from a local shop for my wife and as it was delicate the plan was to pack it last, in the end we forgot it in the packing madness. Long story short we forgot to pack it and it has now ‘disappeared’. Norfolk hideaways say it’s nothing to do with them , I’ve reported it to the Police and will see what happens. It’s a pity you cannot trust people in this situation.

Update the items have been found and the office staff have been very helpful with getting the items back to us.

Just returned from a week at high view in wells next the sea. Booked last minute 3 days before holiday with Norfolk Hideaway. Doesn't seem as though can leave any reviews for this place on the website, so assume they make them up to paint a better picture. The bungalow was well presented on the surface but the supposed deep clean had failed to spot the spiders, dirty windows, dust under the beds and sofas. There was also a maintenance issue with crack in conservatory window covered over by tape and the large window 'blown' and misted up.
There is a storage issue for clothes ie lack of, as they have somehow managed to fit 3 bedrooms and 3 bathrooms into a very small bungalow. Luckily there was only 2 of us, would be a problem if 6 people stayed there. Must have banged my head 3 / 4 times a day in the bathroom due to the low beam height.
The parking was a bonus as parking in wells can be a nightmare,
Holidaymakers regularly parked opposite.
Overall we had a good break, the sun shone continuously , the quiet back garden was lovely.

Our second visit to The Cottage,June 11th to 18th Erphingham Court,Old Hunstanton.Had to write a review,check in 4.00pm and a through clean between bookings or so they say on information email they send you.Quite a few issues cleaning not to standard,toilet not clean in bathroom,no bedding on double bed downstairs,it had a double duvet shoved in a single cover but no pillowcases or bottom sheet on bed!! Rang Norfolk Hideaways very apologetic and wanted to send cleaner but I refused this,as feel it should have been done properly before we arrived but bedding was sent and a bottle of wine.Sent a detailed email regarding issues which would be sent on to housekeeper as cleaning not up to standard.Also the previous booking before us wrote in visitors book about the cleanliness which was rectified by Norfolk Hideaways.Other than that great dog friendly cottage,lovely garden,in a great place,near to beach and pubs and would still book with Norfolk Hideaways.

We were due to visit Swan Cottage on 10th June , Four weeks before we received a phone call to say they had cancelled it as the property had been flooded in February and was being refurbished , To say I was disappointed was an understatement as we were bringing three children and the outdoor pool was the draw for them to have a lovely weeks play in their own pool Emma was the only saving grace she was professional in her approach and I had a refund after much messing about by other staff promising and not delivering the refund She is the star in a very upsetting experience

Lovely properties to stay in but when we called up for some help from customer service we were met with an extremely rude woman who did not want to help and was very short on the phone. Please train your staff to be polite on the phone.

AVOID - Booked a stay at Wentworth Retreat via AirBNB only for it to be cancelled the following day after taking payment. No explanation or apology, just cancelled and wait 7 days for a refund. My advice would be to avoid and book somewhere else unless you want an absolute headache to get your money back. Absolute joke.

2 Providence Place, Thornage, Blakeney, Holt.

Lovely property and a lot of care has been taken. Nice comfy bed and everything nice and clean. If you are taking your dog there are rules; dogs must remain in the kitchen behind a guard, our dog is part of the family and to have her separated meant that we couldn't relax and enjoy the cottage. I can understand not to let them on the furniture or in the bedroom but to have them separated is not dog friendly. Dogs are also not allowed to use the garden as a loo so you have to take them across the road which is not great at night. The property could benefit from some proper garden furniture to enjoy sitting outside in the evening to eat and drink, there are director chairs which are quite comfy but only a small metal table about 30 x 40 cm which not even suitable for putting glasses on. The sofas in the living room could also do with replacing as they have lost all support. The garden is to the left of the drive, so you park the car at the back door and walk across the gravel to the garden, this isn't clear from the pictures. Also access is tight with a shared drive, and the hedge needs cutting back a foot so that you don't scrape your car getting in and out. It's also quite hard to see when pulling out due to the overgrown hedge. The village is pretty but there is no pub or shops and it's not suitable to walk along the road. A nice property but I wish the owners or promoters would experience it as a holiday cottage for a week as with a few adjustments and honest descriptions you could avoid disappointment. Beware Norfolk Hideaways only post reviews on their site that they like!

Avoid ! This property is cluttered with personal items.family photos. Umpteen cushions and ornaments despite receiving notification that these would be removed because of COVID. Cutlery was filthy. Freezer frosted up and in the outside garage dishwasher smelt. Do I need to go on …… ! Appalled because it’s not cheap accommodation

I rented Orchard Cottage in Wells-next-the-Sea for a week last October half-term. There were several niggles which Norfolk Hideaways eventually sorted out and I received £50 refund for having NO television 5 days out of 7. The house was comfortable, kitchen tiny but otherwise perfect for 2 households. We chose this because it had two sitting-rooms, one of my daughters had to work during the day. This was a large L-shaped room and the radiators did not work. It was very cold and she wore her dressing gown over her clothes. However, I would not have posted a review but for this... when we packed up we found sweaters had been eaten by moth larvae in the 3 main bedrooms ie the 3 doubles. It's too much of a coincidence that 2 households had each brought moth-eaten clothes to the property. A cashmere sweater belonging to one of my daughters had 11 holes!! Of course, Norfolk Hideaways and the owners denied responsibility. They did send a report from a local pest controller. I found it suspicious not because he couldn't find any moth larvae (practically impossible as they are so tiny) but he stated he could go back with traps but thought the person making the complaint should pay him. Not something a professional company would comment on but perhaps if asked to by Norfolk Hideaways who give them a lot of work. All in all an unpleasant experience. Getting through to NH on the telephone is a nightmare, they have several offices, you have to wait whilst they locate a particular person and they make you feel as though you are an inconvenience and they are doing you a huge favour. Having spent over £2,000 for the week and having to be on the 'phone to them almost every day spoilt what should have been a lovely week with my little grandson and daughters.

Booked a property, only to be informed 2 weeks later that there had been a double booking. Same property still listed as available on a global website after booking confirmation received. To avoid any booking uncertainty, book elsewhere.

Lost my holiday deposit on a cottage due to Corona Virus. It was not possible to sort out a future convenient date so asked for return of deposit. Prompty refunded. Very pleased with attention received.

Please do not book Montgomery cottage in Docking. It was filthy and we refused to stay . We were offered our money back and £75 compensation as we had to book a hotel costing £120

Awful experience with Norfolk Hideaways, they are purely an agent and take no responsibility for any problems in the property immediately stating the our contract is with the property owner (who we have no contact with!) we spent 3 freezing cold nights in one of their properties, when the central heating was being remotely controlled by the owner at 16C. The property (The Warren in Old Hunstanton) was cold, really dirty, very dated and there was no cleaning products which is unacceptable during a global pandemic. However they are more than happy to insist you leave by 9am to allow for cleaning, which clearly does not happen.
We had to leave early, but no offer of compensation or refund.

I booked Poppy Cottage in Holt for a week commencing 10 July 2020.
First guests to stay post Covid lockdown.
Cottage was unaired and smelled musty. Window blind downstairs was dusty and window obviously not been opened.

I was not happy with the overall cottage for other reasons too including dripping fridge. Decided uninhabitable in such Covid times so left and stayed in hotel.

I complained and that night lady was helpful said would try and find something else. Saturday morning a manager inspected it and I received a call to say it was fine. We had aired the Cottage 3hrs ourselves Friday 5-8pm by leaving upstairs windows open. When I explained my issues with unaired Cottage was told ‘cannot air a cottage easily in central Holt’!. This is against government guidelines.

I was told would speak to the owners. Later got email saying they were putting it back on website as available.
Then heard nothing. I contacted them and was told it didn’t sell. I complained but got no action or refund. Norfolk Hideways is a top end cottage company and we have used before.

I want a refund for the week plus Friday night hotel covered. I then very luckily found another cottage that was very clean and aired tho unfortunately only for 4 nights. So our 7 night relaxing post covid lockdown family holiday was very stressful and cut short.

We (family of five adults) stayed at Egret in South Creake. A lovely cottage which was very clean and had every possible item in the kitchen , lots of cleaning materials available for our use and a welcome pack of teas, coffees and a delicious cake, The road it stands on is quiet busy though and some may find it a little noisy. The summer house was also well equipped especially if you had children in your party, South Creake is a nice little village and the coast is a short drive away.

Nice,simple cottage but on a VERY busy road, which kept us awake at night. Losing I day of our holiday for a 'covid deep clean' not worth it, cottage certainly could have been cleaner.

Again another tale of how I feel Norfolk Hideaways have let me and my family down and hid behind their "legal advisors" whilst saying my contract is with the owners.But also that I should use travel insurance or credit cards to claim my money back, anything but them acknowledge they should do as other travel companies are doing and refund.
I have logged a case with the CMA (competition and markets authority). It takes 5 mins.
Simply avoid them once Covid is open and book with people who will focus on customer satisfaction.

I am an owner of a cottage marketed through Norfolk Hideaways. It is very easy to complain about holidays at the moment and awful reviews are easy to copy and escalate. Norfolk Hideaways have been very professional and communicative with owners in these difficult times. It is imperative in these times that owners and clients are understanding of the difficulties that companies such as Hideaways are facing. They have large costs, no income and most staff furloughed. I can assure you Hideaways are contacting owners to ask if bookings can be cancelled, refunded or vouchers issued. I have offered vouchers, extensions to vouchers, discounts and a few cancellations. Everyone is suffering but everyone will lose if companies like Hideaways go under. They have offered an invaluable professional service over the 10 or so years they have acted for me and have certainly looked after clients interests as well as my own. There would be far less wonderful holidays in Norfolk without them. It is always much better to ask nicely and I believe most owners listen. I really hope that bookings will start again in July so it might just be a case of a holiday delay. Norfolk is a very special place and it is much better that local agents manage the properties there.

We had a weeks holiday booked from 2nd May 2020. We are in lockdown and received no verbal contact about our booking at all. We just received an email to use a voucher to rebook our holiday up to and including the end of our original holiday. We were informed that Norfolk Hideaways were not holding any dates for us, so basically just get on with what we’ve offered you. We now know from the CMA that we were entitled to a full refund, this was never offered, nor is it mentioned in NH’s website, which incidentally hasn’t been updated with Covid19 information since 17 April 2020. We have reported NH to the CMA who have confirmed that the law has been broken and all firms reported to them WILL be contacted to explain themselves. They sent us a PDF setting out under what terms consumers are entitled to a refund and we met them all. NH are breaking the law, ask for a refund and make sure you get one it is your right. Companies like these play on the ignorance of the general public and get away with it, but maybe not this time.....

I had to cancel booking for end March due to Covid 19. Owner was extremely rude and repeatedly stated no refunds and if a rebooking was made for later in the year it could not be changed again. This was despite the fact we were on lockdown and had no choice. Will definitely not do business with this company again.