The vehicle was collected by Erwin. Brilliant service. Polite and courteous. Erwin kept me updated and called me when he was on his way both times. Excellent employee. Very helpful and explained the p... Voir plus
Établissement
Changer d'établissementUnit 15 Bakers Court, Paycocke Road, SS14 3EH Basildon, Essex, GB
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Alex delivered my courtesy car with no problems, was very polite and ran through any damages already on the car for my awareness.
L'entreprise a répondu
Driver Jason came to pick up my hire car today, answered all my questions and put my mind at ease, great customer service
L'entreprise a répondu
Alex was very patient and understanding when we had to move vehicles around blocking the hire car especially in the pouring rain. I can totally recommend Alex for his professional customer service
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Écrit par l'entreprise
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Coordonnées de contact
Unit 15 Bakers Court, Paycocke Road, SS14 3EH, Basildon, Essex, Royaume-Uni
- 01268 952823
4,9
Excellent
78 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Really appreciated the help from the…
Really appreciated the help from the team at Northgate Basildon when collecting our fleet vehicles. One member of staff, Becky, really stood out. Great customer service and a friendly face as you walk in. Appreciated her help thoroughly
15 juillet 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Basildon
Morning Ryan!
Thank you so much for your 5 star review, Its refreshing to hear that our Basildon depot went above and beyond for you especially Becky.
At Northgate we always aim to go that extra mile for our customers and provide the best service possible, I can assure you that Becky and the team at Basildon will be thrilled to hear about your fantastic feedback.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Christina always goes above and beyond to help us out.
We use Northgate Basildon to look after our fleet needs. The Workshop Administrator there, Christina H, always goes above and beyond to ensure that our vehicles are serviced and MOT'd on time. Where she really shines is when we have unforeseen issues. As our business operates nationwide, she will liaise with the branch local to where we are working to facilitate a resolution as soon as possible. Cheers Christina!!!
12 mars 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Basildon
Thank you for taking the time to share your positive experience with Christina H at Northgate Basildon! It's wonderful to hear that she consistently goes above and beyond to ensure your fleet needs are met promptly and efficiently. Christina's proactive approach and ability to handle unforeseen issues, are truly commendable.
We'll make sure to pass on your appreciation to Christina, and we thank you for your business!
Take care - Laura Griffiths
Réponse de Northgate Vehicle Hire - Basildon
Thanks for your comments, Daniel!
Its fantastic to see you have been provided with a 5* service from the team at Basildon and we really appreciate you taking the time to leave a review.
If there is anything else we can help with please feel free to reach out at any time!
Thank you for choosing Northgate
Take Care,
Beth Kell
Excellent service
Excellent service, very professional and courteous. From Daniel
21 février 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Basildon
It's great to hear that you've had such a positive experience us during your visit to Northgate.
Their helpful and polite attitude, along with the excellent standard of work, shows how much we care about our customers and its wonderful to see that Daniel in particular has been recognised for just that!
Thank you for your comments.
Take care,
Beth Kell
Great customer service and friendly…
Great customer service and friendly staff. Van was clean and obviously well maintained.
I would definitely use Northgate next time I need to hire a van.
14 février 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Basildon
Hey Steve,
Thank you for sharing your positive experience with Northgate. We are thrilled to hear that you had a great customer service experience and found our staff to be friendly. It's also wonderful to know that the van you hired was clean and well maintained and meeting your expectations.
At Northgate, we strive to provide 5* service and maintain our vehicles to the highest standards, and we are pleased to hear that we met your needs.
Take care,
Laura Griffiths
Erwin delivered new van today
Erwin delivered new van today! Lovely service and a lovely gentleman.Top service
15 février 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Basildon
Thank you so much for taking the time for leaving such kind words for Erwin, Mark. I am sure that Erwin and the rest of our Basildon team will be thrilled with your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Northgate Basildon - Johan Jarosz
I was served by a Johan Jarosz in Basildon. He was very polite and helpful. I would highly recommend Northgate Basildon as their service in particular Johan's service was fantastic!!
9 mai 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Basildon
Thank you so much for taking the time to leave such a fantastic review, Jason.
Putting our customers first is the very heart of what we do, and I am delighted that Johan and the team at Basildon have all embodied this. I am certain they will be overjoyed to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Always a quick and easy service when…
Always a quick and easy service when using northgate Basildon, especially with jay and anwaar who always ensure a fast and smooth turnaround for us which is very important for the efficiency of our fleet!
25 novembre 2022
Avis spontané
Réponse de Northgate Vehicle Hire - Basildon
Thanks for leaving the Basildon Team this feedback, Jack!
It really is pleasing to hear of how our Branches are delivering fantastic customer service to our deserving customers. We look forward to working with you long into the future!
Take care.
Laura Griffiths
great staff !
great staff !
the management at basildon is on point.
quick in and out service.
hoighly recommend northgate basildon
24 novembre 2022
Avis spontané
Réponse de Northgate Vehicle Hire - Basildon
This is exactly what we like to hear, Raymond! Thank you for your fantastic feedback, your custom is appreciated as always.
Take care,
Laura Griffiths
Had an amazing experience from the…
Had an amazing experience from the start,
Erwin checked me in digitally, Johan took care of my Van.
I was offered a great selection of hot drinks, they even put on BBC to watch World Cup.
Regular updates were given and when they realised it will take a bit of time to sort my issue out , I was given directions to local eateries.
Guys were just energetic and with it.
Will only be booking my service here.
25 novembre 2022
Avis spontané
Réponse de Northgate Vehicle Hire - Basildon
Jasur, this is such a great review! Thank you for taking the time to leave feedback for our Basildon Branch, it sounds like the Team have been working very hard to deliver the customer service in which our customers deserve.
We look forward to working with you long into the future.
Take care,
Laura Griffiths
I came on Monday to change my 2 wipers
I came on Monday to change my 2 wipers, they said they don't have one and they will order it and call me, the wipers are just broken. I'm going back to the warehouse in Basildon today, Saturday, they didn't know what to say and they still didn't order
14 mai 2022
Avis spontané
Réponse de Northgate Vehicle Hire - Basildon
Hello Smara,
Thank you for taking the time to feed this back to us and we are really sorry to hear that you have been dissatisfied with the service received on this occasion. Please could you contact us on customer.services@northgate.co.uk so that we could look into this further for you.
Kind Regards,
Laura Griffiths
Experience rescued by Excellent work from Branch
Very happy with the level of customer service from Basildon branch. Was kept informed and collected vehicle easily with out any fuss.
28 avril 2022
Avis spontané
Réponse de Northgate Vehicle Hire - Basildon
This is great news, Mr Hawks!
Thank you for leaving such fab feedback for our Basildon Team, it is pleasing to hear that they are delivering the service in which we strive for. Is there anything that we could do better in order to get 5*? We would love to hear your feedback.
Take Care,
Laura Griffiths
Customer service and management
I would like to thank the Basildon Team for the fantastic support and service over the last couple of months. As long standing business customer with a fleet of 30 vans we have had some testing challenges recently which the Basildon Team has risen too, and taken away some logistical pain. Well Done and special thanks to Christina, Emily and Chloe.
10 janvier 2022
Avis spontané
Réponse de Northgate Vehicle Hire - Basildon
This is such a great review, Nick! Thank you.
The Team at Basildon really have been working hard to ensure our customers are getting the upmost support from their Branch. I will be sure to pass over your feedback to the girls, who I know will be thrilled.
Thank you for your custom thus far!
Take care,
Laura Griffiths
Fantastic Service
Fantastic Service
The team at Basildon pulled out all the stops to get me a van late in the Evening
Special thanks to Chloe going above and beyond to help me out .
2 décembre 2021
Avis spontané
Réponse de Northgate Vehicle Hire - Basildon
This is fantastic to hear Nick!
I will be sure to pass your excellent feedback to both Chloe and the Basildon team and thank you for taking the time to let us know.
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