We went to this dealer looking for a used qashqai we were dealt with by Kate Humphrey who allowed us to test drive 2 cars she was very knowledgeable and helpful and gave real honest advice and inform... Voir plus
Établissement
Changer d'établissementNorton Way North, Letchworth, SG6 1BL Hertfordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Bought a 2023 plate juke had a gearbox fault and returned the car was supposedly fixed and within 48 hours I was stranded at the side of the m1 with the same fault. I want to reject the car but I am b... Voir plus
Having used the website to locate the right vehicle (which was so easy) we booked to meet Kieron in sales who was fantastic. Deposit paid and PCP option chosen to finance (as it came with two free ser... Voir plus
L'entreprise a répondu
From my initial enquiry to being handed the keys to my lovely new car I've been really well looked after and couldn't ask for a better service being taken care of by every individual I've met at Nort... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Atelier de mécanique automobile
- Atelier de réparation automobile
- Magasin de pièces et d'accessoires pour motos
- Magasin de motos
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Écrit par l'entreprise
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Coordonnées de contact
Norton Way North, Letchworth, SG6 1BL, Hertfordshire, Royaume-Uni
- 01462559497
4,5
Excellent
676 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 52 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Outstanding service
Outstanding service at
Norton Way! From the minute
left my car for servicing
until I picked it up, the staff
demonstrated exceptional
friendliness, professionalism
and efficiency. A special
shoutout to Jordon, who not
only serviced my car but also
ensured it was meticulously
cleaned inside and out. I'm
extremely satisfied with the
results and will certainly be a
returning customer.
22 janvier 2025
Réponse de Norton Way Group - NW Nissan
Good morning Kevin R, thank you for the 5-stars! Very happy we could help and we are very pleased to hear that you received outstanding service. We will be sure to pass on your compliments to Jordan and we hope to welcome you back again soon. Take care - Norton Way Nissan.
Professional customer service
Professional customer service, staff was friendly and helpful with lots of patience for an undecided client😁😁😁.
Thank you Adam and Kyle.
You are the best.
27 janvier 2025
Réponse de Norton Way Group - NW Nissan
Good morning Joanna Gburzynska, thank you for the 5-stars! Very happy we could help and will be sure to pass your compliment on to the team. Take care - Norton Way Nissan.
Very helpful staff and appreciated the…
Very helpful staff and appreciated the “soft sell” and honest approach.
19 janvier 2025
Réponse de Norton Way Group - NW Nissan
Good morning Lynn Dandy, thank you for the 5-stars and kind words! Very happy we could help. We will be sure to pass on your compliments to the team and we hope you are enjoying your new Leaf. Take care - NW Nissan.
Réponse de Norton Way Group - NW Nissan
Good morning Jo, thank you the 5-stars and choosing Norton Way Nissan!
Hannah Dixon was very professional and…
Hannah Dixon was very professional and informative answered all our questions and made our ongoing process to purchase a car somewhat easier. Thank you
16 janvier 2025
Avis spontané
Réponse de Norton Way Group - NW Nissan
Good morning Debbie, thank you for the 5-stars and taking the time to write us this review. Take care - Norton Way Nissan.
How friendly and helpful the staff are
How friendly and helpful the staff are, including the environment being warm and friendly.
Keep up with the good work 👍
23 décembre 2024
Réponse de Norton Way Group - NW Nissan
Good afternoon Clifford Marshall, thank you for the 4-stars we are pleased we could help. Take care - NW Nissan.
Réponse de Norton Way Group - NW Nissan
Good morning Gerald Ingham, thank you for the 5-stars! It is much appreciated take care - Norton Way Nissan.
Really informative and helpful…
Really informative and helpful experience. Mark Caesar was incredibly helpful and made the experience very positive. Thank you.
13 décembre 2024
Réponse de Norton Way Group - NW Nissan
Hi there, thank you for the 5-stars and kind words! It is much appreciated and hope to welcome you back again soon. Take care - Norton Way Nissan.
A lovely experience
We were looked after from the moment we walked into the showroom, by Alex & Laura. It was a pleasure to purchase our new car from them.
3 décembre 2024
Réponse de Norton Way Group - NW Nissan
Good afternoon Maxine Ramsaran, thank you for the 5-stars! Take care - Norton Way Nissan.
Extremely helpful from start to finish
From the second I contacted Nissan in letchworth they were so kind and helpful. They guided me in what I needed to do and were so professional in helping meet my needs. From Start to finish the service was wonderful. They made the whole process at ease and so straightforward. Thank you
2 décembre 2024
Réponse de Norton Way Group - NW Nissan
Good morning Jade, thank you for the 5-stars and kind words! Happy we could help and look forward to welcoming you back again soon. Take care - Norton Way Nissan.
Looked after from the first second
Looked after from the first second. Helpful and not at all ‘smarmy’. Very genuine sales person (Alex). Very happy.
29 novembre 2024
Réponse de Norton Way Group - NW Nissan
Good morning Mr Jamie Holmes, thank you for the 5-stars and kind words! We will be sure to pass on your compliments to Alex. Take care - NW Nissan.
Ok but could have been better
The experience was ok but could have been much better. There were key pieces of information that I feel you should have included like vehicle tax class and much more on how to make the most out if Epower. The sales assistant was friendly, genuine and tried her best but could have been better informed. The part that really upset me was having shook on a price and deal only to be told that a mistake had been made and that I had to pay more by approx £90. It took 4 attempts and my assertion that I would walk away for the dealer to go with the agreed price. Not good!
1 novembre 2024
Réponse de Norton Way Group - NW Nissan
Good morning Mandy Haslam, we are very sorry to hear that you have had this experience with us. We have passed on your comments to our sales team including our head of business Paul Sames whom you can contact at Paul.Sames@nortonway.com Take care - NW Nissan.
The staff were extremely helpful
The staff were extremely helpful. Plenty of communication as to when my car would be delivered. Went through all the gadgets on my car. Always offered a drink
2 décembre 2024
Réponse de Norton Way Group - NW Nissan
Hi there, thank you very much for the 5-stars and kind words! Happy we could help and hope to welcome you back again soon. Take care - Norton Way Nissan.
Excellent team at Norton Way from Sales…
Excellent team at Norton Way from Sales to Service they care
20 novembre 2024
Réponse de Norton Way Group - NW Nissan
Good morning Mr J Bolton, thank you for the 5-stars and kind words! Happy to help. Take care - Norton Way Nissan.
Réponse de Norton Way Group - NW Nissan
Good morning Anon, thank you for the 5-stars and kind words! We will pass on your compliments to Adam and we hope you are enjoying your new car. Take care - Norton Way Nissan.
Very easy process and pleasure to do…
Very easy process and pleasure to do business with Laurell and Norton way Nissan. I have dealt with another main dealer previously but found these to be far better in terms of vehicle prep and customer service. Everything we agreed upon was done. I would recommend them
28 novembre 2024
Réponse de Norton Way Group - NW Nissan
Good afternoon Rob, thank you for the 5-stars! Happy to hear that your experience with us was a pleasure and the process of buying your car was easy. We will pass on your compliments to Laurell and the team and we hope you are enjoying your Juke. Take care - Norton Way Nissan.
A smooth handover and everything…
A smooth handover and everything explained . Nothing too much trouble . Adam went out of his way and is a very professional member of staff . All staff members we dealt with were kind and thoughtful
29 novembre 2024
Réponse de Norton Way Group - NW Nissan
Good morning Jenny, thank you for the 5-stars! Happy you had a smooth experience with us. Take care - Norton Way Nissan.
Réponse de Norton Way Group - NW Nissan
Good morning Tommy, thank you for the 5-stars and for taking the time to write us this review. It is much appreciated and we are pleased that you received good customer service from us. We will be sure to pass on your compliments to the team. All the best - Norton Way Nissan
The whole experience was smooth
The whole experience was smooth, simple, and amazingly rapid. Adam made everything so easy for us, he explained everything, and is simply the best salesman (person??) We have ever dealt with. Cant fault the rest of the staff either, all are so friendly & extremely knowledgeable. An absolute pleasure from start to finish.
17 novembre 2024
Réponse de Norton Way Group - NW Nissan
Good afternoon Bungles Mum, thank you for the 5-stars and taking the time to write us this review. It is much appreciated and we are pleased that your experience with us went smoothly. We will be sure to pass on your compliments to Adam and the team and we hope you are enjoying your new Juke . All the best - Norton Way Nissan.
Happy Customer
The whole experience of viewing and buying a car was relaxed and enjoyable. My salesman, Mr Bodman, was very polite and helpful and did not try and push me for a decision at any point. After the sale, It was made clear to me that I should contact them if I had any queries whatsoever.
31 octobre 2024
Réponse de Norton Way Group - NW Nissan
Good afternoon Philip Flack, thank you for the 5-stars and taking the time to write us this review. It is much appreciated and we hope to welcome you back again soon. We will be sure to pass on your compliments to Logan. All the best - Norton Way Nissan.
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