Nuby UK Avis 

I would highly recommend Nuby products. Both of my children have always used them, they have so much variety and they are very durable. I recently contacted Nuby UK with a query and I dealt with a lady called Marie. Her customer service was so efficient and professional and my query was answered very quickly.
I love Nuby products and would recommend them to anyone.

My partner and I were gifted the Nuby Prep machine just before our little one was born. I had only just got round to opening due to having been using the rapid cool. Upon opening I realised there was a piece missing. I left it a little while as I didn’t think anything would be done, but recently I decided to email Nuby and just see if they could assist with this. I dealt with Marie who went above and beyond to help. She was very quick with responses and also apologetic. She had the missing part sent out to us within a week. Amazing customer service and will be definitely recommending Nuby more in the future. Thank you again

I already love Nuby’s Rapid Sterilise and Rapid Cool products, and that’s actually where my Nuby setup started, so I was really excited to try the Rapid Bottles too.

Unfortunately, I’ve been quite disappointed with them. The bottles have been leaking, and my baby really struggled to latch onto the teat. She became quite upset and frustrated when trying to feed from them, which made them difficult for us to use.

I also noticed a lot of bubbles collecting in the teat during feeds, which has made me question how effective the anti-colic design actually is.

It’s such a shame because I really wanted to love these. I bought them hoping they would become our easy travel and holiday bottle setup alongside the Rapid Cool and Rapid Sterilise, but unfortunately they just haven’t worked for my baby.

Our product stopped working after a few months and the team responded quickly and efficiently to solve the issue and provide a replacement.

Great customer service backing up quality products

Fantastic brand, use them for almost everything! Their bottle coolers are an absolute lifesaver definitely recommend this brand!!

Contacted Nuby due to a faulty Rapid Cool, Quick to get an email back, send a step by step test.
I explained the situation and now being sent a new Rapid Cool.
Great customer service, so happy with the end result.
⭐️⭐️⭐️⭐️⭐️

Great communication. Easy transaction..went above and beyond when I needed there help . Will always consider buying from them in future and will pass on there brilliance to anyone .5***** and more

Firstly we love the Rapidcool bottles and UV sterliser. We have been searching for a glass bottle with no etching. We found Nuby.

Secondly, amazing customer service!!! Even when you in a state of half sleep, in the newborn trenches boil the lids in a bottle washer, despite clear instructions not too. The support and understanding goes a long way.

We have ordered more bottles and are looking at their other products. 100% recommend .

i needed the bolt to attach the cot mobile onto the cot and they’ve sent me the part for free and was going to ask for me to pay delivery £4.90 or something and they payed for the delivery themselves as a gesture of goodwill, definitely recommend i spoke with marie kearvell

We really like the nuby range however when we purchased the rapid sterilise within two weeks it stopped functioning properly and I've tried calling several times and I have a feeling they don't have a customer service team as I sent an email on Sunday and it's now Thursday and I haven't had a response. As you can imagine this is extremely inconvenient as we have a 4 month old who relies on these bottles being sterile. We will have to resort to using our old setup until we can get a resolution

Parents be aware when buying the Nuby UV steriliser.
We originally purchased this for our toddler, used it for one year and then packed it away until our new baby came along.
We have found when using it this time around, after 1 year and 3 months of use, that the little UV bulbs keep falling off.
We didn’t realise at first, and this has been posing a huge choking risk to our baby, as they have potentially been falling into her bottles during sterilising. As we use variflow teats, the bulbs are small enough to easily fit through.
Aside from the choking risk, we don’t know if the bottles have been sterilised properly, as 3 or 4 of the bulbs have now fallen off.
I did email to raise this with customer services and it is not being taken seriously at all, considering my baby could have swallowed the tiny bulbs that keep falling off. They have said that the warranty is only one year so all I can do is stop using it. I also had to email a second time as I didn’t get a response to my first email after a week.
That would have been an appropriate response to a toy that had simply stopped working, not an item that has been posing a choking risk to a newborn baby.
If you do choose to use this product, I’d recommend checking all the bulbs thoroughly before every use.
Very disappointing customer service from Nuby.

Our lid wasn’t working properly so contacted Nuby and they’ve arranged to get one sent out for us straight away. Great customer service:)

Bought a “twin set” of rapid cool as a gift for my pregnant boss as per their website. However I only received a single item, I emailed customer services & got ignored. I reviewed their product at their request advising that it’s advertised as a twin set but only one is sent & they removed my review.
Don’t give lying companies like this your money. 0 customer services & edit reviews to make themselves look good.

Issue with an order no oneanswers the phone or have any option to hold. Emails sent with no reply. If you make an order and because of an issue with delivery request to collect from a locker nuby without informing the customer request a return. So no I'm left with being out of pocket and no present for a baby shower this Saturday. This is completely out of order and 2 days on still no communication from them AVOID ordering from nuby unless your happy to to be able to communicate with them if you have a problem with an order

purchased a couple of products which didn't work. Turns out 1 was down to operator error and wasn't a fault at all. The other item appeared to be faulty and was immediately replaced - great customer service and I was happy with solution offers

I was looking for a certain item for weeks and it keep coming up out of stock so i emailed Nuby and a lovely lady called Marie emailed me back and was able to source me the items i required very quick and efficient very happy customer and the customer service was top notch

Marie was vey helpful with me enquiry and made sure to fix our issue. Thank you :)

We had bought a Nuby and seemed the lid was faulty! Got in contact with Nuby directly and dealt with a lovely lady called Marie, after sending off the evidence that was needed she resolved the issue within 24 hours! Fantastic customer service.

I’ve had such a great experience just shopping alone with Nuby, but I reached out to customer service to ask if they’d honour a discount code I had for an order just in the hopes that they might and not only did they honour it I got an email to let me know they had too!! I got a response from Marie Kearvell who was so personable and warm even across email which is not always easy!! The best service from a brand I’ve ever had I think and I will be recommending you guys to everyone that listens!! thank you xxx