Nuby UK Avis 

I ordered 2 cot mobiles both faulty. Tried contacting nuby customer services by phone as it says to call prior to returning items but couldn't get to speak to anyone just kept getting cut off after going through the options. Emailed and filled out contact form but no one responded. Very bad customer service. I would not recommend nuby to anyone.
Reluctant to just send them back as this will mean paying postage at my cost as there downloadable returns form isn't postage paid.
Absolutely appalling service.
Ended up contacting PayPal who are sorting it out to issue a refund. I won't be ordering from nuby again....

Have a problem with my double breast pump which cant wait 2 days for a response as its not working. Been trying since you opened to phone as its an emergency, can't get through. Doesn't put you in a queue to wait for someone to answer. Rings once, tells you everyone is busy and to try again later. I filled the form out and it said "in an emergency call us". I dont have a milk stash in my freezer for my baby to have whilst I work, I work 6 days a week. No idea what im meant to do!

Marie at customer service went above and beyond. I am so so impressed with the customer service I received. Up until now I have only bought the rapid cool but now I will be buying everything Nuby as the customer service has been second to none!

Thank you so much Marie, you’re an asset to the company.

I have been trying to contact Nuby on the phone constantly since Monday and constantly busy and to call back. Submitted on-line forms for someone to phone me, no response. Submitted email to enquiries for someone to phone me, no response. Highly frustrated. Ordered and paid for a wooden baby walker, however, a plastic walker delivered. Absolutely unacceptable.

Scammers! Avoid them at all cost. I have bought several items on 21 November. I have never received any of the items I have purchased (I have bought 5 of them) nor my money back! Completely shameless. - They have acknowledged that the delivery company ,Evri, has misplaced the order, but I then have never heard back form them nor received any refund.

Although we are disappointed to have not receiving items after ordering almost a month ago for our newborn I understand it was down to the courier service.

Nuby were promtp in first re-ordering a replacement then refunding the order after the courier service failed them and us on 2 occasions.

I ordered my 7 months old granddaughter a ball pit as her big present Got told it was out for delivery on the 16th, It never appeared then got told there was a problem and that it would be delivered next working day which was the 17th but then got told there's a delay with your parcel and they'd be in contact on the 19th I'm still waiting and trying to get through to nuby to see where my parcel is is just a nightmare No one answers the phone or emails Worse company I've ever dealt with Now I'm stressed not knowing whether it will be here on time I wish I'd done what I was going to do in the first place which was get it out of another store I just want answers but can't get any help at all

Got these as a gift for my baby shower as they were on my wish list. I was so excited as i’d seen so many good reviews. Tried the rapid cool finally and the lid was green only. Instantaneously green? Felt the liquid and it was cool.. almost too cool? A lot cooler than the milk from my perfect prep machine / i cant even feed this to my son as he’s fussy and prefers warm milk. Not sure where the 2 minutes comes from - the final result would be cold. Such an anti-climax and so disappointed. I will need a replacement asap.

I ordered a santa surprise box for my babies first Christmas. I got a notification saying the item had been delivered however when I got home there was no package. I asked neighbours and they didn’t have it either. I wrote to the company to see if there was a mistake. I received an email saying my parcel had been delivered and signed for. I asked to see proof of signature as no one signed for it and there was no parcel. I now have had no reply and will defo not get another parcel in time for Christmas for my baby. Really upset that I now have to find the time so close to Christmas to run around trying to find something to buy for my baby.
Disgusted in the customer service and disgusted with the delivery company used.

I am one of those people that do not write a review unless it’s a good one but this is an exception and only in the hope that SOMEONE at Nuby will actually see this and get back to me. I have a newborn and the rapid cool flasks I brought do not work, they have never worked from the day I brought them. I informed nuby of this and this was a good month ago. Firstly the contact number nobody answers the phone so I emailed explaining the flask was always green light and would cool too much too quickly. They responded four days later asking me to reset them which I did and still nothing so another few days goes by I get a response asking me to carry out a test and send them a video of what they have asked me to do. So the video is too big to send in a email, at this point I have spent £140 and are no better off with a screaming newborn and now I would like a refund instead of a replacement because I cannot do backwards and forwards. So I have emailed now three times and still no response! I think the idea is that you hope your customers would just give up after a while. I will not be purchasing from this company again and I strongly advise anyone looking to buy their products to not buy direct from them as their customer service is appalling and to be wary that the rapid cool flasks probably nearly every one of them they have made do not work or eventually won’t. Waste of money and unnecessary stress! What a shame!

I placed an order on the 24/11/22, Still not received it, have emailed Nuby 3 times and had NO response at all, when you ring it says they are busy (even tried different extension numbers!!) Have rang them 3 times too, Tracking info says "on its way", going to contact my credit card to say goods not delivered.

I have an issue with my order. Out of the 3 items ordered only one has arrived. I have tried phoning but your phone lines are always busy and you have not replied to any of my numerous emails. Can someone from Nuby contact me? This issue has been going on too long now.

Ordered my Twins Birthday present on the 18th of November so it’s plenty time to arrive. But is never did their Birthday day is tomorrow 8th of December and it’s nothing came. I opened 2 or 3 web enquiries and I only had reply only on the first one. Which is said it will come on the 1st of December. Never did!
After that I haven’t had any reply on my others enquiry’s ( the side sad it will take 72 hours) which is over 72 hours and still no reply I tried to call them several times and they never pick up the phone.
I love their product but it’s so upsetting and frustrating you just can’t get answers or talk to anyone over the phone for that long.
I was really looking forward to receiving the products.

love their products and prices, and also pretty smooth process from order to delivery.

No issue. Good environmentally friendly product.

Great service, great price, great product

Ordering was straight forward. Waited a few days for delivery. Had an email saying which day it would be delivered on, but later on that day when hadn’t received the item, on checking the tracking, it said Nuby had requested the item be returned. I emailed Nuby wanting an explanation but had no response. Then emailed again asking for my refund, still no response. Really not happy.

The service is great but my first experience with their product, a sonic toothbrush was terrible, The charger does not work so after it ran out of charge that was it for the sonic.

I believe this site has been compromised. Do not use it.

Great service, quick delivery, excellent product - the RapidCool has literally changed our lives in the presence of a hangry newborn! When there was a manufacturing fault with one of the items, Nuby customer service replaced it very quickly and with no quibbles.

It leaked but I have managed to put it together and it does not leak. The bottle is good and made of stainless steel.