NumberBarn Avis 422

NumberBarn’s support team is outstanding. They were incredibly helpful and stayed in touch until my issue with porting to Xfinity Mobile was fully resolved. It's a relief to have such knowledgeable and reliable tech support on my side. NumberBarn is my go-to service whenever I need a phone number—they truly are the best in the business.

Everything about the process went smoothly. Although they say that porting the number out my take 3-10 days, it took a total of just 3 MINUTES!!! I was so thrilled how quick it went.

I worked with Matthew and he explained everything I needed to know about leasing my number(s). I will definitely use NumberBarn again. Thanks Matthew.

I have had a good experience. Ported a home number and a cell to numberbarn no problems. The sms forwarding to my emails works well since i now live in Thailand. Recently had an issue , reported to them, fixed in 1 day.

Easy to navigate the website. Easy to work with and port out a memorable number to the carrier of your choice.

I've used this service for 5 years, without even a single problem. If I ever have questions or changes, the customer service team is super responsive and kind. It's great to know that these tech companies have real people behind them. Thanks for a great and very important service.

Justin on the Number Support Team did a great job explaining what happened when I signed up.

Really, I had lost faith and thought I had lost money to a scam. I would definitely buy again and will tell anyone in need of a number to check out Numberbarn

It’s so easy to port numbers

[UPDATED - See original below]

I'm revising the score up to a 4. They did get back to me after all and solved the problem, and I was able to port my Skype number over to Numberbarn even after Skype stopped functioning. I really appreciate the help from Numberbarn's Justin. Thank you Justin!

I'm not bumping the score to a 5 because it did require posting here on Trustpilot to get Numberbarn's attention. Apparently there was an issue with my e-mail address, that it got flagged as spam by Numberbarn's filters. That was a function of the original problem where during signup there was a rather odd issue with my randomly generated password and password manager. This appeared to have happened with other users too.

I think going forward they might need to tweak their spam filters, or have a way to scan their spam folders so that legit emails don't get totally missed.

Other than that, I'm now satisfied with Numberbarn. But if you do experience an apparent lack of response, it may be due to something similar, in which case you might need to post here on Trustpilot to get some attention.

So, new conclusion: overall, recommend.

-------------- Original review (early May): -----------
Three problems.

Set up an account to transfer a Skype number in. Seemed to set up okay, but then there was no way to request authorization for the transfer. Maybe there was a glitch there or something.

Second, and worse, is that I got locked out of the account for some reason. The username and password check, the 2FA I set up checks (different error message when I deliberately input an incorrect code), but then stops there with an "Invalid AccountID" message. Couldn't even log in to their community portal for getting help there.

I sent THREE tickets over the course of 3 days -- NO RESPONSE besides the auto-response for the first ticket. The first ticket was about the problem with requesting authorization. The second I can't remember, and the third about the account access issue. I also sent an email yesterday ago direct to their support line. Again, NO RESPONSE.

If you cannot get a semi-timely response (they promise 1 business day) for a time-sensitive issue, that renders this service subpar at best. Maybe Numberbarn is okay when things are running smoothly, but if you have a problem, don't count on getting timely help.

Cannot recommend.

My overall experience with NumberBarn has been positive. I first purchased a custom phone number with them in 2023. It was easy to set up and create custom messaging for, although I had admittedly been hoping I could create a more dynamic phone tree with multiple nested branches, I found I was able to do the necessary things for my business with the services they offered. Their customer service was easy to reach at the time and let me know what was possible. When staff at my business changed over it was easy to update the mailboxes and voicemails and forwarding numbers to reach the new people. The service worked perfectly for me without interruption the entire duration of my business. Eventually my business closed and I needed to cancel the numberbarn account. Again their customer service was attentive and got back to me very quickly and helped me close the account.

Matthew Hope - Tier 1 Solutions Team Lead
Fantastic representative.
Intelligent, kind, prompt, thorough, effective.
Thanks!

It gets like 50% of verification texts, I have lots of problems because many services will not accept their numbers. It’s better than nothing, but I can’t use it to actually call or text real people although I could in the past. I didn’t change anything but the app just stopped working one day and I can only communicate with short non human numbers, none of my texts to real people will send though. I lost over $1500 in an incident related to the number not working as claimed. I’ve already reached out to support but it’s been days and they’ve done nothing, and I’m a week into a trip without a working phone number, and only continue to have further financial consequences because of the non functionality. At this point, i don’t think they’re going to make it right because I’ve lost so much money compared to the cost of the supposed service

The customer service was excellent, every question I had was answered promptly.

I bought two phone numbers. There is a huge list of numbers to choose from. And the price is reasonable.

Easy to use, fast service, and customer reps from 2 departments were quick to respond and help me resolve my issue. Will be using them often.

I love this company. Excellent customer service and always ready to help.

I absolutely love Number Barn. I needed a number whose last 6 numbers spelled a particular word. I found that number and paid a reasonable price of $60. It was the perfect number. Two weeks later, I ported it to my ATT account. Everything ran smoothly and the port came through within 24 hours! Great Company!!

Absolutely love NumberBarn.com! Their customer service is outstanding—quick, friendly, and always helpful. Everything has been running smoothly with zero issues. Keep up the amazing work! Highly recommended.

WHY CANT I GIVE THEM A ZERO????

No one will help you port a number out. They just deny it over and over and over. DO NOT LET THIS SCAM COMPANY STEAL YOUR MONEY!!! Lawsuit to follow.

I recently had the opportunity to purchase a phone number from NumberBarn, and while my experience encountered a few bumps in the road, I appreciate the overall effort of the team and the potential for improvement.

Order Fulfillment
I was excited to secure a new phone number and was initially thrilled that I was promised fulfillment within two hours. While my order did take a little longer than expected, I understand that managing such requests can be complex. I appreciate the hard work that goes into ensuring each order is processed, and I’m hopeful that future customers will enjoy an even quicker service as they streamline their operations.

Customer Service Interaction
When I decided to reach out to customer service, I encountered some challenges. Although the representatives were friendly and made genuine efforts to assist me, there was a bit of confusion regarding my issue. I truly believe that with some further training and support, the team can enhance their ability to provide even more effective assistance in the future. Their willingness to help was evident, and I think they are on the right track!

Communication Opportunities
I noticed that stronger communication about order status would greatly benefit the customer experience. Timely updates would provide peace of mind and help manage expectations during the wait. I see this as a valuable opportunity for NumberBarn to elevate their service even further.

Conclusion
Overall, my experience with NumberBarn was filled with learning moments, and I genuinely appreciate the effort the team puts into their work. While there are areas for growth, I am optimistic that they can become an even more reliable choice for purchasing phone numbers. I look forward to seeing how NumberBarn evolves, and I’m excited about the improvements that are sure to come!

Way too complicated to get the data required for a transfer out of NumberBarn. Even logging into Number is difficult, not recognizing the email nor the password that consistently needed to be changed. It is a very time consuming process to get the approval of a new carrier to accept the number & provide mobile service. NOTE: No phone number for NumberBarn to give live assistance, very poor customer service.