Octopus Electric Vehicles Avis 5 330

I recently had an issue and raised a complaint, and I just want to highlight the outstanding support I received from Emma Sears the Vehicle Operations Specialist. From the moment she picked this up, she was professional, understanding, and genuinely committed to putting things right.
She kept me fully informed throughout, handled everything efficiently, and made the whole process feel easy and stress-free. She also arranged for my car to be booked in and went the extra mile with a gesture of goodwill, which was really appreciated.
It’s rare to come across customer service that feels this personal and proactive. Emma is a real credit to the team, and I’m very grateful for the way she handled everything.

speed of delivery & the people on the customer helpline e-mail

The process of ordering and receiving my car was flawless and efficient from start to finish. Aaron was my octopus representative throughout and kept in touch and kept me informed of developments. He made sure I was given up to date information and knew what was happening at every stage.

As both a Company Director responsible for selecting an EV salary sacrifice scheme and an EV salary sacrifice driver myself the Octopus has surpassed my expectations at every stage has been of the highest level. The set up and ordering process was simple, efficient and customer support unparalleled .
I especially would like to thank Tanisha who's support through the entire order process showed such a high level of knowledge, engagement and professionalism

very helpful team and a pain free delivery service

I couldn't be happier with the level and quality of service provided by Octopus Electric Vehicles so far. From ordering, delivery, and aftersales customer support. Fantastic.

From beginning to end, the process has been faultless. Updates have been forthcoming, and dates / deadlines have been met. Exceptional Customer Service, too.

Jack has always been so quick to respond to any question/ query etc. always so helpful and informative!

I had a wonderful experience from beginning to end. I always felt informed and was very helpful when I needed assistance.

Seb and the team made the entire process a breeze!

To be fair, I had been completing online forms to request both a change of plate and termination of the agreement. However, I did not receive any confirmation that these had been received or were being processed.

I followed up by writing to various departments on most days and also made several phone calls, but did not receive a response. I then escalated the matter to the CEO, and that same afternoon I received a call from Sid. Within a few days, he had everything resolved for me.

Sid kept me informed at every stage of the process, which I found extremely helpful.

Clear communication at every step and contact with real people. Just Easy!

From point of ordering to receipt of my lease vehicle I have had all my questions answered, relevant departments involved at the right times to progress each section (car/charger/ordering/delivery) with asking and answering the right questions. I’ve had direct responses answered and everyone trying to be helpful.
James M dealt with me and was great

Fantastic service car selection was easy explained really well and never had to wait long for an answer. Car arrived weeks earlier than anticipated so one very happy customer. Due to my property I was not able to take the free charger option being on a looped supply and no driveway. But I got £800 credit straight to my public charging account . Brilliant wouldn’t expect anything less from Octopus.

Credit where credit is due. As a slow adopter to new tech and a leasing vehicles, I was very impressed with the Octopus process. Robyn Martin resolved all my queries quickly and efficiently which gave me the confidence to proceed with ordering a new vehicle. The whole process was very swift and efficient, and selecting a pre-ordered vehicle meant I had the car here in 3 weeks which is ideal given the current cost of Diesel.
Only note of caution for any salary sacrifice is to do your own homework on the BIK and gross costs to check you are happy to avoid surprises. Octopus do advise this and its sound advice.
Overall, really happy so far.

I had a fantastic experience with Octopus Electric Vehicles from start to finish. The whole process was smooth and well organised, with excellent communication throughout. Any questions I had were answered promptly, which made everything feel straightforward and stress-free.

The drop-off service in particular stood out. The driver kept us informed along the way, so we always knew what to expect, and was friendly and professional on arrival. They also took the time to give us a thorough run-through of the car, which was really helpful and appreciated.

Overall, a brilliant service! Efficient, clear, and genuinely customer focused. I’d happily recommend them to anyone considering an electric vehicle.

Great customer service. Robyn was incredibly helpful through the whole process.

First and foremost I would like to start with the communication and customer support , I was lucky enough to be dealing with Yosola and during the process she was on point every time and during our email conversation she was really really quick on responding, honestly it was a real pleasure dealing her. Highly recommended

Octopus EV provides seamless order process and it is super easy get through. Presales is top notch - best upto date information.

Delivered on time as per my interest.

Tobi has been great from start to finish, always has answers to my many random questions being a new EV owner! Few hiccups with the delivery (not octopus or Tobis fault) but Tobi sorted the issues immediately and send some Octoverse credit as a sorry . Super happy , definitely 5 stars. Thanks Tobi, super customer service!

I have been through a very long journey ( not yet complete) of getting desired EV on salary sacrifice with Octopus EV . Having booked a car and to be told it will be delivered after 4 or more months, I was frustrated. So I just dropped a note to the team and in spite of the case being handed over to operational team, Bryony stepped in with a prompt response and provide potential options to overcome the issue. Her pragmatic and transparent approach and strive for customer satisfaction helps resolve any issues. Thanks a lot for your efforts and dedication.