Octopus Electric Vehicles Avis 5 331

I have been through a very long journey ( not yet complete) of getting desired EV on salary sacrifice with Octopus EV . Having booked a car and to be told it will be delivered after 4 or more months, I was frustrated. So I just dropped a note to the team and in spite of the case being handed over to operational team, Bryony stepped in with a prompt response and provide potential options to overcome the issue. Her pragmatic and transparent approach and strive for customer satisfaction helps resolve any issues. Thanks a lot for your efforts and dedication.

Sophie was super friendly, helpful and quick to reply to any questions. Thank you for your help Sophie!!

Very helpful and managed to get to the bottom of what i needed

Absolutely fantastic service from Rocky!
Right from the start she has been incredibly responsive, friendly and helpful.

Had a slight issue with the online tracker changing dates several times but Rocky jumped straight on it when I brought this up and managed to secure me my vehicle before the scheduled delivery date, on the same day I raised my concerns! You can’t ask for better service than that!

Thank you again, Rocky!

Archie was extremely helpful and knowledgeable. Thank you for all your help Archie

Believe the hype!
I am very happy with my new EV. Octopus made the process from start to finish really easy. I opted for an approved used car through the salary sacrifice scheme. Octopus (especially Charlie!) kept me informed throughout the process and then followed up a week later to make sure I had everything that I needed.

Cameron was very knowledgeable and helpful in suggesting the right car for us. Responses were quick and the entire process so far has been pretty seamless

Charlie took my query, and found the issue and put actions in place to rectify it, in a very timely manor.

Thank you Charlie

Great communication !

Everyone at Octopus EV happy to help along the way especially Tobi. It's all clear what needs to be done and everything went smoothly.

We were first tempted to a ev from a link in their app and spent a fair time perusing the choices. When we finally decided to order we were contacted by Yosola from Octopus EV who took us through the process, gave us time to digest all the information and was there to answer any and all questions we had. We were kept in the loop at all times and when we did have a question she came back to us immediately. We spoke to her last on the day of delivery and its comforting to know that if needed she is still there. Thank you Yosola for making our first EV a good experience.

17 days from ordering over a bank holiday to car delivered and on my drive. Great customer service and great deal, would defo use again.

Really friendly, proactive communications from Nicole, Tobi and the team throughout the process of setting up our new EV lease through Octopus.
They were responsive to the questions I had and I felt very supported.
Nicole followed up after the car had been delivered to make sure I was satisfied and to check if I had any more questions.

This is my second time dealing with Octopus and namely Charlie, he's been a great help with this particular order, no matter how hard I made it for him.

I'd highly recommend the Octopus team and especially Charlie.

A great service from start to finish. Jack Incredibly helpful and nothing too much trouble. I was new to EVs and and process and it really could not have been simpler and very quick. Would recommend.

Easy to follow online, not confusing in any way. Very responsive and helpful with any questions.

After 20 years of leasing cars, this has to be the worst company I've had the pleasure of dealing with. This was the 1st time I've done a salary sacrifice and will no doubt be the last. For a start, they fail to mention the small fact that you have zero consumer rights, as this is classed as b2b transaction. So if you have a car with issues as I did, where it has been out of action for over 2 months, you will get a replacement that they deem suitable (ie somthing with 4 wheels).

Consumer protections would have allowed me to hand the car back, especially with the dangerous nature of the issue.

Communication during this period was poor, with the only fast response being that they would not be paying out any additional gesture.

I'm really impressed with Octopus EV services. The whole process was seamless and the communications particularly from Tobi was well considered. Thank you.

We signed up to Octopus to get an electric car and have been very impressed with the service and quality of cars on offer.

Our assigned agent Robyn has been polite, professional and quick to respond to our concerns and queries.

Happy and would recommend.

Sophie Rhind has been excellent from start to finish, Initially I was struggling to get confirmation of my order, however after I spoke with her, Sophie took me through the whole process and what we needed to do, and now
I am just waiting on my delivery date. A real asset to your business. Thank you.

Great communication throughout order and delivery stages. Aftercare was also excellent when I had some difficulties setting up some things on the app. Lucy was really helpful along the way.