Octopus Electric Vehicles Avis 5 331

TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

One of the smoothest customer service experiences I’ve had — and that’s saying something when you’re ordering a car. Both Bash and Adnam were friendly, patient, and brilliantly clear at every step.... Voir plus

Noté 5 sur 5 étoiles

Ordering my EV was a smooth and genuinely enjoyable experience from start to finish with Octopus. I was kept informed every step of the way without ever feeling overwhelmed with information, which... Voir plus

Noté 5 sur 5 étoiles

What a star octopusev have in Holly,she has been guiding me through my journey getting my car and has been first class. Holly has been there and answered all my queries instantly every time I neede... Voir plus

Noté 5 sur 5 étoiles

So I had a stressful ‘breakdown’ when my EV wouldn’t charge at Gloucester Services and RAC wait went from an hour to 5 hours, two ladies from Octopus, Rocky and Emma Sears were beyond amazing. They le... Voir plus

À propos de l'entreprise

  1. Service de location
  2. Courtier automobile

À propos de Octopus Electric Vehicles

Écrit par l'entreprise

We're the electric car leasing specialists. We provide all things EV, from expert advice, to great deals on the best cars across personal, business or salary sacrifice.

Car

We've got relationships with all the leading EV manufacturers, and we pre-order the most popular models. Getting you the best deals with the quickest delivery on the coolest cars around.

Energy

Being part of the Octopus Energy group, we can get you set up on one of the best EV tariffs going. Cheap off-peak charging means you'll be saving even more money compared to a fossil fuelled car.

So much more

With servicing, maintenance, insurance, and FREE MILES included as standard with our salary sacrifice scheme, we give you everything you need to hit the road.

We partner with our sister company, Octopus Energy Services, to get you a home charger installed as part of your lease package. Standard installation is free with our salary sacrifice package.

Got a question about home chargers? Give the Octopus Energy Services installation team a call on 0808 196 6842 or drop them an email charging@octoes.com. Want to leave feedback about your charger installation? We value all feedback, and you can share yours here.

Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

5 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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Noté 5 sur 5 étoiles

Helpful team

Very happy with Octopus service, Daz was fantastic and knowledgeable person I received lots of support from Daz
Yosola is also helped me to answer all my questions thanks both

Thanks alot

20 avril 2026
Noté 5 sur 5 étoiles

Very helpful

Very helpful. When I left a message they came back to me quickly. professional, personable experiance.

20 avril 2026
Noté 5 sur 5 étoiles

Tobi from the Electrical Vehicle…

Tobi from the Electrical Vehicle department has been fantastic since he was assigned to my account. Has provided clear and helpful instruction and guidance in my journey so far. Has been very proactive and is quick to respond to my questions. Great customer service and I have recommend this service to several friends and family just off the back of my experience so far!

20 avril 2026
Noté 5 sur 5 étoiles

Leasing my car from octopus energy was…

Leasing my car from octopus energy was so easy and every went smooth. I had a free charger fitted by a very polite and very helpful engineer. I now have the fully electric car and I am very pleased with it and would recommend octopus electric vehicles.

20 avril 2026
Noté 5 sur 5 étoiles

Fantastic Customer Service

Tobi went over and above to make the process smooth and was great in solving some issues along the way. He was quick to respond and really looked after us. Very pleased with the whole process and the car itself.

16 avril 2026
Noté 5 sur 5 étoiles

Easy sign up experience

Easy sign up experience

Great service from Tobi who kept me updated

Car is good but came with 230 miles already on the clock and car was not clean and which was disappointing

Overall - very pleased so far

16 avril 2026
Noté 5 sur 5 étoiles

Smooth and straightforward experience!

Considering this was my first leasing experience, this was such a smooth process and was kept updated by my operational assistant through the whole process. Will definitely be utilising this route from now on and will use Octopus more!

17 avril 2026
Noté 5 sur 5 étoiles

100% definitely recommend Octopus…

100% definitely recommend Octopus energy!

I’ve been trying to get hold of someone at octopus EV for a while. Finally got hold of Kelly Castaneda and she was so incredibly helpful I will certainly recommend her to friends and family. Very knowledgable, and I feel confident will all the information provided to me. Thank you again!! 😊🙏🏽

10 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Emma Sears - fantastic

My experience didn't have the best start for various but since been in the hands of Emma Sears this really made my experience turn a corner and I'd more than happily refer people to this company.

17 avril 2026
Noté 1 sur 5 étoiles

Be Warned! Not the amazing deal they promote, compare to a private lease deal before committing!

I got a quote for a 3 year old Mustang Mach-E over 24 month. It was going to be £606 (Gross £900). The Vehicle had done 20k miles. I also got a personal lease quote for a Brand new Mach-E on Autotrader. That was £530 included road tax and maintenance. Granted the Octopus deal included car insurance, however, these Salary sacrifice deals are not as good as people make out. The "Tax saving" element instead of going to HMRC, it's going to Octopus shareholders pockets, it's not coming off the cost of the lease trust me. I'd rather the tax went toward building hospitals personally, and not having my gross pay reduced to boot!. Te only good Salary Sacrifice scheme is topping up your Pension, as all the tax savings go into your own pocked, not Octopus Chief executives!!!! Be warned!!

3 avril 2026
Avis spontané
Logo de Octopus Electric Vehicles

Réponse de Octopus Electric Vehicles

Hi JohnS,

Thank you for taking the time to leave your review. I'm sorry to hear about your experience when comparing pricing online

I would appreciate the opportunity to discuss this in more detail with you, and gather further feedback for the relevant team/s.

In order to do this, I've requested your details via Trustpilot. If you'd be open to having a conversation, please share these with me at your earliest opportunity and we can reach out.

This isn't the experience we want you to have, and we're committed to turning it around for you.

Best wishes,
Dani
Customer Care Executive

Noté 5 sur 5 étoiles

Outstanding Service again

This is our second EV through Octopus, the process was simple, communication is great, answered all queries the overall experience was oustanding again

15 avril 2026
Noté 5 sur 5 étoiles

Great experience

From start to finish whole process was easy and clear. Any questions I had was answered within few hours via email. Holly was great from the start- called me and explained the process, answered all the questions. I would recommend Octopus to anyone who is unsure - we have been customers for nearly 6 years now for our leki and gas, and never had a single issue with bills etc. Thank you!

15 avril 2026
Noté 5 sur 5 étoiles

5 Stars for George!!

From start to finish George was so helpful! I was unsure whether I wanted to use salary sacrifice or get a new car myself but he regularly kept in touch and as soon as I decided to go for it he answered all my questions (some very silly, I'm sure) and guided me through the whole process. Thank you George!

16 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent, helpful service.

Harri was extremely helpful in helping to go forward with ordering an EV. I was confused about my options, and he really helped me narrow them down to choose what car would be best for me. He was also helpful with the follow-up and the ordering of the vehicle.
Very friendly service with staff who very very experienced.

15 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Recently placed an order and so far…

Recently placed an order and so far have been really impressed with the process, so easy and straight forward. Also, had a nice follow up call from George yesterday to go through a few bits and ask any questions I had.

15 avril 2026
Avis spontané

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