Good delivery via DPD but OM does not provide an invoice. You have to waste time asking for it. You can't even go into your account and click a link to get it. Very annoying. And very slow, annoying w... Voir plus
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Lisez les avis des autres
Easy ordering process, brilliant communication from Laura, checked item had arrived and followed up with the invoice I requested. Top product too for the £. Laura was brilliant, thank you so much!
Excellent service from Laura. Delivery arrived on time, desk was exactly as expected. One small part was missing but sent out the day I rang and then Laura communicated with me until it arrived. Canno... Voir plus
L'entreprise a répondu
I dealt mostly with Mia but briefly her colleague Laura too. They both provided exemplary customer service, but Mia was especially helpful. I ended up having to return the desk I bought which she... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Office Monster provides full range office supplies to all public, business and educational sectors nationwide. With stock of over 26,000 products we are a market leader in providing a fantastic service to our customers. You will find everyday office supplies, Ink & toner, facilities management, furniture, technology and media on our web store www.officemonster.co.uk On average Office Monster is saving our customers 15% against their existing supplier due to our scarily cheap prices for everyday brands. Should you need any assistance or if your a business user looking to open a 30 day credit account with us please call 0800 3213651 and one of the team will be happy to assist you. Come visit us now
Office Monster -Your Office Partner
Écrit par l'entreprise
- A Service Led, Online Office Supplier
- A company that has service as its priority.
Coordonnées de contact
36 Commercial Street, LS26 0AW, Rothwell, Etats-Unis
- 0800 3213651
- support@officemonster.co.uk
- www.officemonster.co.uk
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 53 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Good quality and great customer service
Ordered 5 very good quality desks. Great Customer service.
4 décembre 2025
Avis spontané
Réponse de Office Monster
Hi,
Thank you so much for your kind review! We’re glad you loved the quality of the desks and had a great experience with our customer service. We really appreciate your support :)
Kind Regards,
Office Monster
Have used these people before and…
Have used these people before and received very good service. This time used them again as competitive price and good delivery given. Would have given them 5 stars but
delivery date was missed. Given a Friday delivery but not
delivered until the following
Monday. In fairness delivery was always weekdays so they actually only missed by one day. Will use them again if price is right.
3 décembre 2025
Réponse de Office Monster
Hi Sam,
Thank you so much for your repeat custom and for taking the time to leave your feedback. We’re really pleased to hear that you’ve consistently received good service from us and chose to order again based on our pricing and delivery options.
We’re sorry that the delivery didn’t arrive on the originally stated Friday date. While it did arrive the next working day, we understand how even a short delay can be inconvenient and we appreciate your patience.
Thank you again for your understanding and for your continued trust in us :)
Kind Regards,
Office Monster
Ordered a desk today only to find it's Out of Stock
EDITED: Turns out it may have been my error in not seeing a small box that said 'out of stock', the company have done everything to put this right for me, so changed my review from 2 to 4 stars!
Ordered a desk today, paid £29.99 for next day delivery, only to receive an email later in the day saying the item was out of stock until 23rd December (today is 4th December).
Edited: Looked at the option of buying this product from other sites, they were all cheaper, but again, most comments on Trust Pilot showed that most of the 'office furniture' companies, that I came across selling this product 'Adapt desks', also were regularly out of stock, and they don't necessarily show this on ordering, so Office Monster whilst not the cheapest are probably one of the better companies.
4 décembre 2025
Avis spontané
Réponse de Office Monster
Hi Natalie,
Thank you for taking the time to share your feedback and we’re sorry for the inconvenience you experienced. We completely understand how frustrating it is to place an order with next day delivery only to receive an update about a stock delay.
Our stock levels are live on our website at the time of ordering but we appreciate that this information can sometimes be missed, especially when ordering quickly.
Once we became aware of the stock issue, we reached out to offer an in-stock alternative, which you chose to proceed with and we’re pleased to confirm that this order item has now been delivered.
We appreciate your comments and your feedback is valuable to us and we’re committed to improving transparency and communication wherever possible.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Kind Regards,
Office Monster
Laura went beyond the call of duty
Laura went beyond the call of duty to follow up on my query and expedite my order due to a time constraint, She ensured I was updated regularly and followed up to check it arrived safely.
Thank you
4 décembre 2025
Avis spontané
Réponse de Office Monster
Hi David,
Thank you so much for your wonderful feedback! We're delighted to hear that Laura went above and beyond to assist you and ensure your order arrived on time:)
We truly appreciate you taking the time to share your experience, and we’ll make sure Laura receives your kind words. Thank you again!
Kind Regards,
Office Monster
Laura was super friendly and helpful!
4 décembre 2025
Avis spontané
Réponse de Office Monster
Hi,
Thank you so much for your kind words! We’re delighted to hear that Laura was super friendly and helpful. We’ll be sure to pass your feedback along to her — it will make her day!
Thanks again for taking the time to share your experience.
Kind Regards,
Office Monster
Very good customer service from Mia
Very good customer service from Mia. Fast with replies and good dispatched very quickly with a competitive price. Will definitely use again.
27 novembre 2025
Réponse de Office Monster
Hi Heather,
Thank you for your lovely review! We're so pleased to hear that Mia was able to assist you and that you found our service fast, responsive, and competitively priced.
We truly appreciate your feedback and look forward to welcoming you back again soon!
Kind Regards,
Office Monster
Fabuous experience from beginning to end.
Fabuous experience from beginning to end. Good range of products and prices. I purchased a filing cabinet from the less espensive range and the quality is excellent. Easy to order, communication throughout was excellent. Laura was really helpful, responding promptly to any queries. Delivery was as scheduled and the boys were courteous and helpful, making sure that the customer was happy, despite this being the last delivery of what appeared to be a very long day.
This company clearly puts the customer as the main focus of their business. I will definetly be ordering from them again and will recommend to all.
2 décembre 2025
Avis spontané
Réponse de Office Monster
Hi Annetta,
Thank you so much for taking the time to share your wonderful feedback! We’re delighted to hear that your experience was smooth from start to finish and that you’re pleased with the quality of your filing cabinet.
It’s especially great to know that Laura and our delivery team were able to make the process even easier for you — we’ll be sure to pass along your kind words!
Kind Regards,
Office Monster
Excellent Customer service
Helpful customer service, fast delivery, excellent price.
29 novembre 2025
Réponse de Office Monster
Hi Sonny,
Thank you for your great review! We’re delighted to hear that you were pleased with our customer service, quick delivery, and pricing.
We really appreciate your support and hope to serve you again soon! :)
Kind Regards,
Office Monster
Excellent customer support from Laura…
Excellent customer support from Laura Boydon. Took time to re-arrange a delivery and then followed up the next day to ensure everything was OK.
2 décembre 2025
Avis spontané
Réponse de Office Monster
Hi Nigel,
Thank you for your wonderful feedback! We’re delighted to hear that Laura was able to assist you and ensure your delivery was rearranged smoothly. She will be thrilled to know her follow-up and support made a positive difference.
We truly appreciate you taking the time to share your experience and look forward to helping you again in the future!
Kind Regards,
Office Monster
Quality Stationery at a reasonable price
We swiftly received good quality, reasonably priced stationery. Happy to support a local, Yorkshire based business.
25 novembre 2025
Réponse de Office Monster
Hi Paul,
Thank you for your lovely review! We’re really pleased to hear that your order arrived quickly and that you’re happy with the quality and value of our stationery.
We truly appreciate your support for a local Yorkshire business — it means a lot. We look forward to helping you again soon!
Kind Regards,
Office Monster
Great service
I only use the company once a year for a desk calendar refill I can't buy in local shops. It is competitively priced but I feel that postage is too much when it could easily fit in a DL envelope for normal 2nd class postage. However, that said, my order is dealt with promptly and I receive it within 3 days, so no complaint there! Great service thanks.
21 novembre 2025
Réponse de Office Monster
Hi Alison,
Thank you so much for taking the time to leave a review. We’re delighted to hear that you’ve been pleased with the speed and reliability of our service each year!
We appreciate your feedback regarding postage costs. We continually review our packaging and delivery options and comments like yours help us look for ways to improve while ensuring items arrive safely and in good condition.
Thank you again for your kind words, we look forward to serving you next year:)
Kind Regards,
Office Monster
Fantastic Company
Office Monster recently supplied and delivered all of our new office furniture, and the entire experience has been excellent from start to finish. Everything was handled professionally, communication was clear and straightforward, and the team made the whole process completely hassle-free.
A special thank you to Mia Roberts, who was incredibly helpful throughout the process and made sure everything ran smoothly.
The quality of the furniture is fantastic — exactly what we were hoping for — and it’s made a huge difference to our workspace. We couldn’t be happier with the service or the products. Highly recommended!
27 novembre 2025
Réponse de Office Monster
Hi Harriet,
Thank you so much for your fantastic review! We’re thrilled to hear that your experience with us, from ordering to delivery was smooth and hassle-free. Clear communication and professional service are really important to us, so it’s wonderful to know we met your expectations.
A special thanks for recognising Mia’s support, she’ll be delighted to hear your kind words. We’re also very pleased that the quality of the furniture has made such a positive impact on your workspace.
We truly appreciate your recommendation and we’re here for anything you need in the future.
Kind Regards,
Office Monster
Putting the customer first
Excellent. Laura was exceedingly helpful when I mistakenly thought there were components missing from my bookshelf purchase and arranged to send replacements, no questions asked. And there were no issues when I owned up to the mistake. This is definitively putting the customer first!
26 novembre 2025
Avis spontané
Réponse de Office Monster
Hi John,
Thank you so much for your wonderful review! We’re delighted to hear that Laura was able to help so quickly and reassure you when it seemed like parts were missing.
Your kind words mean a lot to us , putting customers first is exactly what we strive for. If you ever need anything else, we’re here to help!
Kind Regards,
Office Monster
When the original date was changed I…
When the original date was changed I wasn't best pleased. I understand it wasn't done deliberately so for the saje of a couple of weeks my units duly arrived and I am very pleased with them overall. All matching furniture now in my home office.
11 novembre 2025
Avis spontané
Réponse de Office Monster
Hi Stuart,
Thank you for taking the time to share your experience. We’re sorry for the frustration caused by the change in the original delivery date, we understand how inconvenient that can be.
We’re glad everything arrived safely in the end and that you’re pleased with your new units. If you need any further assistance, we’re always here to help.
Kind Regards,
Office Monster
Good customer service
Well priced order. Had issues with delivery, they rectified really quickly.
24 novembre 2025
Avis spontané
Réponse de Office Monster
Hi Oliver,
Thank you for your feedback! We’re glad to hear you found our pricing fair and we appreciate your patience with the delivery issue.
We’re happy we could resolve it quickly for you. If you ever need anything else, we’re here to help!
Kind Regards,
Office Monster
Laura was very helpful
Laura was very helpful, responded quickly and stayed in contact often to resolve the issues I had. Will be buying from office monster again.
12 novembre 2025
Avis spontané
Réponse de Office Monster
Hi,
Thank you so much for your kind review!
We’re delighted to hear that Laura was able to assist you quickly and keep you updated throughout the process. We truly appreciate your feedback and look forward to welcoming you back to Office Monster again soon:)
Kind Regards,
Office Monster
Laura Boydon was fantastic.
Laura Boydon was fantastic at keeping me updated with my order, which unfortunately was out of stock when I initially ordered it.
She went above and beyond to make sure I knew what was happening and when to expect my order. After a small delay, the items were delivered at the time advised.
4 novembre 2025
Avis spontané
Réponse de Office Monster
Hi Carina,
Thank you for taking the time to share your experience!
We're delighted to hear that Laura was able to keep you well updated throughout the process and ensure you knew exactly what to expect. We’re sorry about the initial stock delay but glad everything arrived as advised in the end.
We’ll make sure Laura sees your kind words, feedback like this means a lot.
Thank you again for your patience and for choosing us!
Kind Regards,
Office Monster
Réponse de Office Monster
Hi Darren,
Thank you for the great feedback:)
We're delighted to hear you were happy with both our service and delivery. We appreciate your support and look forward to helping you again soon!
Kind Regards,
Office Monster
Excellent service
We have used Office monster on two separate occasions and both time we received the furniture quickly. The installation team were polite and built the furniture quickly and removed all the cardboard boxes on the way out.
Will use again
9 novembre 2025
Réponse de Office Monster
Hi James,
Thank you so much for your lovely review! We're so happy to hear that your furniture arrived quickly on both occasions and that our installation team made the process smooth and hassle-free.
We’ll be sure to pass your feedback on to them.
Kind Regards,
Office Monster
Laura was brilliant
Laura was brilliant. She kept me informed all the way and made sure everything went smoothly. She was extremely helpful and massively friendly. Highly recommend.
13 novembre 2025
Avis spontané
Réponse de Office Monster
Hi David,
Thank you so much for your kind words!
I’m thrilled to hear everything went smoothly and that you had a great experience with Laura. It was a pleasure helping you and we truly appreciate your recommendation!
Kind Regards,
Office Monster
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