Received a gift voucher in may. Website has been unavailable since which is now over 5 months. Emails have all been left unread. Phone number is disconnected
Onsport
Merci de votre visite sur Trustpilot. Malheureusement, il n'est plus possible de laisser un avis sur cette page parce que le site web de l'entreprise n'existe plus. N'hésitez pas à nous contacter si vous avez des questions.
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Lisez les avis des autres
I ordered shoes at a discounted price. They turned up in a timely manner. The correct model, size and colour were sent. These shoes are replacing an existing pair of the same model. Why should th... Voir plus
In searching for seamless ankle socks we came across OnSport. Having never heard of OnSport we navigated around the website to glean more info and were pleasantly surprised to discover they are Aust... Voir plus
Great product for a great price. The shipping was too slow especially when I am also within the Sydney metro. I received some strings I purchased from Brisbane in 3 business days vs it took 7 busine... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Launched in 2011, Onsport.com.au offers Australian sport and fitness fanatics a wide range of activewear, footwear, accessories and equipment to shop online. Enjoy free shipping Australia-wide on orders over $50, free returns on orders over $99 and earn loyalty rewards points from Australia's biggest frequent flyer, bank and healthcare loyalty programs. Buy the best global sport and fitness brands online in popular categories such as, women's activewear, men’s sportswear, running shoes, compression, swimwear, fitness accessories, fitness trackers, fitness watches, NRL merchandise, AFL merchandise, exercise equipment, trampolines, outdoor equipment and much more.
Coordonnées de contact
11 Burrows Road South, 2044, St Peters, Australie
- 1300 361 451
- contact@onsport.com.au
- www.onsport.com.au
Have not received the product
Before you send out feedback forms to customer I suggest first check if they have received the product. Hard to review service when I haven’t received the order. An email with an update on my order would be better
10 septembre 2021
Réponse de Onsport
Hi Alice, thanks for the feedback and for your order - it left our warehouse the day after you placed it. We're sorry to hear you haven't received it yet. Recently, due to COVID interruptions, there have been a number of delays across the AusPost network (for more please see: https://auspost.com.au/service-updates/current-covid-19-impacts). If you don't receive your parcel by mid-next week, please reach out to our customer service team via email (contact@onsport.com.au) who can investigate further with AusPost, including lodging a missing parcel inquiry, if required. Speak soon, Team Onsport
Items ordered still have not come
I ordered on 20 August and have not received my order yet (10 SEP). When I sent an email asking for help the response was that there were several other orders from the same day which have not been delivered. I still have not received any further communication and have gone to Australia Post for assistance.
I was starting to think I had been scammed but other reviews appear to be good.
10 septembre 2021
Réponse de Onsport
Hi Jason, we're sorry to hear you still haven't received your order due to a lengthy time in transit with AusPost. Your order left our warehouse on Mon 23rd Aug, the next business day after you ordered (Fri 20th Aug). Our customer service team have reached out to you today and we also noticed from the AusPost tracking that you've now lodged an enquiry with AusPost. Please don't hesitate to contact our customer service team via contact@onsport.com.au if you have any other questions. Kind regards, Team Onsport
Item as expected delivery was slow
10 septembre 2021
Réponse de Onsport
Hi Ubi, thanks for the feedback. Your order left our warehouse the day after you placed it. Due to recent COVID-related delays on the AusPost network your delivery did take additional time in transit with AusPost - we're sorry transit time was slower than normal (for more please see: https://auspost.com.au/service-updates/current-covid-19-impacts). Please don't hesitate to contact our customer service team via contact@onsport.com.au should you have any questions or need any further assistance. Kind regards, Team Onsport
Order was processed very quickly and…
Order was processed very quickly and arrived in quite a short time. Very happy with the service
10 septembre 2021
Great product for a great price
Great product for a great price. The shipping was too slow especially when I am also within the Sydney metro. I received some strings I purchased from Brisbane in 3 business days vs it took 7 business days from Mascot.
Just constructive feedback and it could be an exceptional case under covid
10 septembre 2021
Pricing great, returns a hassle
Pricing was great. Returns process was a bit of a hassle with having to send multiple photos of the item before the RMA could be approved.
10 septembre 2021
Still have not received my order and…
Still have not received my order and its been over 4 weeks since i ordered it.
10 septembre 2021
Réponse de Onsport
Update: Hi Marina, we looked up the tracking for your parcel again this morning and based on the last AusPost scan event, it looks like your parcel is onboard for delivery today. Thanks for your patience during AusPost's COVID-related transit delays. Please don't hesitate to contact our customer service team via contact@onsport.com.au if they can assist in any other way. Kind regards, Team Onsport
Hi Marina, thanks for the feedback. Your order left our warehouse on the 26th Aug, the day after you ordered it. We're sorry it has been in transit with AusPost for a little over two weeks at this stage. Based on the last scan event, your parcel arrived at the regional hub near your delivery postcode a few days ago, so it should be delivered to you very soon. Apologies for the delay while your parcel has been making its way to you via AusPost. Please contact our customer service team via contact@onsport.com.au should you have any questions or if they can assist further. Kind regards, Team Onsport
Thanks Onsport
Thanks Onsport. Can't believe how quickly I received my new shoes. Great service!
10 septembre 2021
Excellent service I would order from…
Excellent service I would order from you again
10 septembre 2021
Excellent product range, price and delivery
First time using Onsport and it won’t be the last. Very happy with the price I paid and the dispatch and delivery was impressively quick.
10 septembre 2021
Excellent service and fast delivery.
10 septembre 2021
Still haven’t received order
Still haven’t received order, two weeks now to an address in Sydney not happy
10 septembre 2021
Réponse de Onsport
Hi Kevin, thanks for the feedback. We're sorry to hear that your parcel has been delayed in transit after it left our warehouse within two business days of you placing your order. AusPost experienced significant COVID-related disruptions and delays across their network around the time you ordered (for more please see: https://auspost.com.au/service-updates/current-covid-19-impacts). Our customer service team will be in touch with you next week to discuss next steps, including potentially lodging a parcel inquiry with AusPost. Apologies again for the delay, we hope your parcel is delivered very soon. Kind regards, Team Onsport
The service was good and product was…
The service was good and product was correct so job well done
10 septembre 2021
Delivery is taking a really long time.
10 septembre 2021
Réponse de Onsport
Hi Cara, thanks for your feedback, we're sorry it's taking so long for your parcel to arrive at your delivery address. Your order left our warehouse the day after you placed it. Unfortunately there have been significant COVID-related delays reported across the AusPost network (for more please see: https://auspost.com.au/service-updates/current-covid-19-impacts). If you don't receive your parcel by mid-next week, please reach out to our customer service team via email (contact@onsport.com.au) who can investigate further with AusPost, including lodging a parcel inquiry, if needed. We hope your order arrives with you soon. Kind regards, Team Onsport
Fantastic products and reasonably fast…
Fantastic products and reasonably fast delivery
10 septembre 2021
Still haven't received my order or any…
Still haven't received my order or any emails advising me what's going on I won't be ordering from your company again
I understand during these times everything is delayed but I have ordered many things and had much better service
10 septembre 2021
Réponse de Onsport
Hi Rosa, we shipped your order within 24 hours after receiving it, however, it seems your parcel has unfortunately been caught up in the recent AusPost network delays due to COVID interruptions (for more please see: https://auspost.com.au/service-updates/current-covid-19-impacts), apologies. Once it leaves our warehouse and enters the AusPost network, there's little we can do to speed up AusPost's processing, sorting and delivery. If you don't receive your parcel by mid-next week, please reach out to our customer service team via email (contact@onsport.com.au) who will investigate further with AusPost, including lodging a parcel inquiry, if needed. Thanks for your ongoing patience while your order is in transit, we hope it is with you soon! Kindest regards, Team Onsport
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