Onsport Avis 

1 167
•
TrustScore 3 sur 5

2,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Received a gift voucher in may. Website has been unavailable since which is now over 5 months. Emails have all been left unread. Phone number is disconnected

Noté 5 sur 5 étoiles

I ordered shoes at a discounted price. They turned up in a timely manner. The correct model, size and colour were sent. These shoes are replacing an existing pair of the same model. Why should th... Voir plus

Noté 5 sur 5 étoiles

In searching for seamless ankle socks we came across OnSport. Having never heard of OnSport we navigated around the website to glean more info and were pleasantly surprised to discover they are Aust... Voir plus

Noté 5 sur 5 étoiles

Great product for a great price. The shipping was too slow especially when I am also within the Sydney metro. I received some strings I purchased from Brisbane in 3 business days vs it took 7 busine... Voir plus

À propos de l'entreprise

  1. Maché en ligne

Informations provenant de diverses sources externes

Launched in 2011, Onsport.com.au offers Australian sport and fitness fanatics a wide range of activewear, footwear, accessories and equipment to shop online. Enjoy free shipping Australia-wide on orders over $50, free returns on orders over $99 and earn loyalty rewards points from Australia's biggest frequent flyer, bank and healthcare loyalty programs. Buy the best global sport and fitness brands online in popular categories such as, women's activewear, men’s sportswear, running shoes, compression, swimwear, fitness accessories, fitness trackers, fitness watches, NRL merchandise, AFL merchandise, exercise equipment, trampolines, outdoor equipment and much more.


Coordonnées de contact

2,9

Moyen

TrustScore 3 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,9

Tous les avis

(1 167)

6 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Highly recommend Onsport

This was my first purchase from Onsport. They had the best price, their communication was excellent and my item arrived super quickly even when other companies were having COVID related shipping delays. I would highly recommend Onsport and will definitely consider using them for future purchases.

17 septembre 2021
Noté 1 sur 5 étoiles

Long wait for incorrect item

Long wait for incorrect item - the package took almost 4 weeks to arrive by Auspost and the incorrect size was sent. This is an error that could have been avoided if more attention was paid. I now have to return the item, wait for it to be processed and then wait for it to be delivered again. Imagine if it takes another 4 weeks for the return to arrive ad 4 weeks for the correct item to be mailed! Sorry is great and all but there was no incentive offered to use the company again (no discount on future purchases or offer to use Express Post to expedite the already long awaited package). Will not be shopping here again!

Update - I have still not received the item or any correspondence about when the correct item will be mailed. It was received by the company 5 days ago so clearly they are not in any hurry to rectify the situation.

Update to the update - they do not even stock the size they sold me so now they are offering a refund. What a complete waste of time and effort! They blamed their supplier in the email to me rather than taking an accountability themselves for ensuring the stock description on their website matches the stock in their warehouse. Poor service all round.

16 septembre 2021
Logo de Onsport

Réponse de Onsport

Hi Jane, sincere apologies that you received the incorrect width in the shoe that you ordered and for the AusPost transit delays experienced. I can see from your account that your order shipped within 24 hours and from the comments on your account that our customer service team replied to your return request on the same day that you emailed, offering to rectify it immediately. Hopefully by now you have received your replacement shoes. Apologies once again for this warehouse picking mistake. Please don't hesitate to contact our friendly customer service team again via Live Chat or on email at: contact@onsport.com.au if we can assist any further with your order. Kind regards, Team Onsport

Noté 1 sur 5 étoiles

I really wish I could give a higher…

I really wish I could give a higher rating but I had no other option, I order my item nearly a month ago, and still haven’t received an email regarding tracking or to let me know the product is on the way. I have tried to make contact via your Instagram direct message feature but haven’t received any response. Please fix this when you get the chance as my money was paid, I just need to receive my item

10 septembre 2021
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Réponse de Onsport

Hi Zach, thanks for your feedback and we're sorry to hear you haven't received your parcel yet. We looked into your order and see that it shipped within 24 hours of you placing it, however, it looks from the AusPost tracking like your parcel has been significantly delayed in transit, apologies! Based on very recent feedback it looks like selected parcels that we shipped mid-late August and early Sept have unfortunately experienced long transit delays in the AusPost network (due to COVID-related issues: https://auspost.com.au/service-updates/current-covid-19-impacts). Our customer service team will be in touch with you very soon and will reach out to AusPost to lodge a parcel inquiry. In the meantime, please don't hesitate to contact our customer service team directly on contact@onsport.com.au should you have any further questions. We hope your parcel arrives with you very soon and will do what we can to find out where in the AusPost network it may be - our team will be in touch with you very soon. Kind regards, Team Onsport

Noté 1 sur 5 étoiles

The reason for this is because I still…

The reason for this is because I still don’t have what I order. I order something from the USA at the same time and I got it. Nothing from you guys as yet. Very disappointed.

10 septembre 2021
Logo de Onsport

Réponse de Onsport

Hi Jamie, thanks for your order and for your feedback. Your order left our warehouse within one business day and has been in transit with AusPost for some time now. We've recently experienced COVID-related delays across the AusPost network (for more please see: https://auspost.com.au/service-updates/current-covid-19-impacts), especially with deliveries to parts of Western Sydney. We're sorry your parcel has been in transit for an extended period of long. If you don't receive your parcel by mid-next week, please reach out to our customer service team via email (contact@onsport.com.au) who will be happy to investigate this further with AusPost for you, including lodging a parcel inquiry, if necessary. We hope your order arrives at your delivery address soon. Warm regards, Team Onsport

Noté 5 sur 5 étoiles

Speedy delivery

My product arrived two days after ordering and was followed up with great support from the onsport team.

10 septembre 2021

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