Engineer was excellent. Very patient and reassuring. I am 80 with long term health condition. If there is a power outage then I lose internet and mobile. I am a priority costumer with national grid, w... Voir plus
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Lisez les avis des autres
The Openreach technician came yesterday to install our new Plusnet fibre Wi-Fi. What a lovely polite well mannered man he was. He explained everything he needed to do and also asked if we were agreea... Voir plus
Chap fitting new router at my elderly mother's. He was friendly, helpful & went above & beyond to help out; putting the password onto her TV & mobile phone for her. Very kind & checked she wa... Voir plus
Engineer on time, explained what he was going to do, completed task in just over an hour. He finished job and when asked said tha everything was in order and working. Unfortunately when he left I trie... Voir plus
À propos de l'entreprise
- Service internet et téléphone
- aussi dans
- Entrepreneur spécialisé dans les télécommunications
- Entreprise de télécommunications
- Fournisseur d'accès Internet
- Fournisseur de connexion internet
Écrit par l'entreprise
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
Coordonnées de contact
Royaume-Uni
- www.openreach.co.uk
4,6
Excellent
414 k avis
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Les gens ont aussi consulté
The bx outside is barely hanging on by…
The bx outside is barely hanging on by 1 screw, massive gaps open to the elements at the top and left hand side .
1 octobre 2026
Réponse de Openreach
Hi Miss Margaret,
Thank you for contacting Openreach via Trustpilot. I'm sorry to hear that the external box appears to be poorly secured and has gaps that may leave it exposed to the elements. I can understand why this would be concerning and why you're dissatisfied with the installation. This is not the level of service we aim to provide. I'd recommend contacting your service provider, who can review the issue and, if necessary, arrange for Openreach to inspect the installation and carry out any remedial work required. Please accept my sincere apologies for the inconvenience caused.^Basundhara
Communication with engineer excellent
1 octobre 2026
Two workers were very halp and new what…
Two workers were very halp and new what they were doing and respecting the property thankyou .
1 octobre 2026
Nice guy but I thought he would have…
Nice guy but I thought he would have followed the sky cable that enters the house through the the outside vent instead of taking it all the away around the front door step and lawn and up the front of the house it doesn’t look good and is vulnerable I wasn’t there and my wife just left him to it
30 septembre 2026
Réponse de Openreach
Hi Mr John,
Thank you for contacting Openreach via Trustpilot.I am glad to hear that the installer was pleasant and professional. However, I'm sorry to hear that you're unhappy with the way the cabling was installed. I understand your concerns, particularly as you had expected the existing Sky cable route through the external vent to be used. Instead, the cable was routed around the front door, across the lawn and up the front of the property, which has affected the appearance of your home and left you concerned about the cable's vulnerability. I appreciate that you were not present during the installation and that your wife trusted the engineer to determine the best route. This is not the level of service we aim to provide. Please accept my sincere apologies for the inconvenience caused.^Basundhara
A contractor was Installing fibre…
A contractor was Installing fibre broadband, Very efficient and courteous.
23 septembre 2026
2workers were fast and very well…
2workers were fast and very well mannered and considerate
1 octobre 2026
Brilliant work can’t say much more
Brilliant work can’t say much more . Great communications, engineer polite and well mannered. Enjoy super fast Fibre as we speak
1 octobre 2026
Even though there was a problem with…
Even though there was a problem with the connection which required intervention Ryan was very informative and explained every part of the process. He ensured that it was all completed with a follow up phone call to confirm that everything was in order
1 octobre 2026
Fitting EE full fibre broadband was so…
Fitting EE full fibre broadband was so easy to do thanks to their well experienced and friendly engineer, wish we had done sooner and very happy with a much lower monthly cost for this service compared to our previous provider.
1 octobre 2026
Polite and friendly engineer so very…
Polite and friendly engineer so very pleased with the experience
1 octobre 2026
Really helpful and thorough engineer.
1 octobre 2026
Fibre upgrade
Engineer questioned me about asbestos. Felt this could have been discussed prior to appt. Engineer required ladder which I supplied. Engineer asked me for lead extension for electrical plugs. Could have been informed I may need one of these in advance.
1 octobre 2026
Réponse de Openreach
Hi There,
Thank you for contacting us via Trustpilot. I’m sorry to hear that aspects of the installation left you disappointed. I understand how frustrating this must have been, particularly as questions regarding asbestos and the need for equipment such as a ladder and extension lead were only raised during the visit. I can understand why you would have expected these requirements to be discussed beforehand so that you could prepare appropriately. This is not the level of service we aim to deliver. Please accept my sincere apologies for the inconvenience and frustration caused. ^Pratim
The person sent was every so pleasant
The person sent was every so pleasant, and he certainly knew his job.
Setting up the fibre connection has been ongoing for about 2 years, with everyone going away, and said they would have to go someone else in as they could not do it.
Man yesterday did it in about 4 hours. Excellent job done, and he could not have been more helpful.
Cannot praise him enough.
1 octobre 2026
It was first class on problem what so…
It was first class on problem what so ever 10 out of 10
1 octobre 2026
Great service
The lad who came from MJ Quinn was very polite, helpful and friendly. He clearly explained what he was going to do and what he had done.
1 octobre 2026
Excellent thanks 😊
1 octobre 2026
It was plain to see that from the…
It was plain to see that from the minute the Openreach person arrived. He did not wish to be there
Also has an attitude problem with people
As installation was completed ,I wished to check our equipment wasworking okay,he stated TV would not work and required new extension cable
Obtained cable from upstairs return to TV
He had driven off leaving us to clean up his mess
1 octobre 2026
Réponse de Openreach
Hi there,
Thank you for contacting us via Trustpilot. I'm sorry to hear about your experience. I can understand how disappointing this must have been, particularly when you felt the engineer was unwilling to help and the visit left you feeling that your concerns were not being taken seriously. I'm also sorry about the mess left behind. This is not the level of service we aim to provide. Please accept my sincere apologies for the inconvenience caused. ^Rumela
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