Ormskirk Pets Avis 

1 512
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Ordered a bottle of Johnson's Salmon Oil from Ormskirk Pets late yesterday afternoon and it has just been delivered by Royal Mail. I have never used this Company before but would most definitely use... Voir plus

Noté 5 sur 5 étoiles

Very reliable company. My local pet store closed down. My cat is very fussy and only likes 2 varieties of food, both of which Omsmirk supplies. Prices are reasonable and deliveries timely.

Noté 5 sur 5 étoiles

Excellent service, new lead for our dog arrived within a couple of days via Royal Mail. The lead was well packaged to prevent damage and good value compared to more national sites like Amazon!! Thank... Voir plus

Noté 5 sur 5 étoiles

I have been shopping with this fantastic company for nearly 4 years. Yes i could go to my supermarket and buy the dog treats ,at a sligjtly higher price but i choose to use this company who never fail... Voir plus

À propos de l'entreprise

  1. Animalerie

Écrit par l'entreprise

Ormskirk Pets is a small local family run independent pet shop in Ormskirk, Lancashire. We take pride in offering an incredible customer experience with very competitive pricing and a wide variety of products from the best known brands.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 24 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,5

Tous les avis

(1 512)

247 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Ordered a hamster surprise box for ten…

Ordered a hamster surprise box for ten pound what a waste of money. The items inside where broken and one of the biscuits was out of date and broken. The itens where probably worth £5 at the most.
Very surprised as iv never had a problem with them before.

12 février 2026
Avis spontané
Logo de Ormskirk Pets

Réponse de Ormskirk Pets

Hi Michelle,

Thank you for your feedback — we’re really sorry to hear you were disappointed with your recent order.

We’ve checked your account and can see you’ve placed over 40 orders with us and this is your first disappointing experience.

Our small animal surprise bundles are designed to offer a selection of items at a reduced price compared to buying individually, and we take care to ensure all products are in good condition and within date. If any item arrived damaged or you believe something was out of date, that’s absolutely not acceptable and we would always want the opportunity to investigate and put things right.

Please contact us directly at hello@ormskirkpets.co.uk with photos of the items so we can review this and arrange a suitable resolution.

We genuinely value your continued custom over the years and hope we can resolve this for you.

Kind regards

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service. Was hunting down jumbo carrot sticks for our Husky. We normally get them on Amazon but for some reason they are out of stock or there’s an alternative with a 4 week wait. Googled the carrot sticks, came across this page and found them straight away, price wasn’t more which was a bonus. Saw that it’s a family run business which made me like them more. Was sent the tracking code the next morning. High recommend.

6 février 2026
Avis spontané
Noté 5 sur 5 étoiles

This company never fail to do their…

This company never fail to do their best. I placed an online order on Friday afternoon and it arrived the next day. Most places would have sent an order to arrive the following week. The prices are excellent and it is a family owned business which I will always try to support over large corporations. Thank you Ormskirk.

30 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Service

Nothing negative I can say. The products are well priced, and the customer service was quick and helpful.
Will be recommending this company to anyone with pets

10 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

I've used Ormskirk pets for a long…

I've used Ormskirk pets for a long while now and I find them to be a good reliable family run business. No order is to small to receive there outstanding service. Only last week when I ordered after purchasing i realised that I had appointments so I would be unable to receive my order, I contacted them and they rearrange my order to suit me. Another great thing about this family run business is they answer your emails enquiries supper fast. And a few occasions there have been a few surprises in my orders extra products and toys that my Beautiful dog will enjoy. So thumbs up and carry on your excellent customer service. Mr Ron Lines.

26 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Where’s my money?

Placed an order in good faith. 3 out of 12 items I ordered were not the right ones. Nearly a whole month and I still haven’t got my refund - it’s less than £10 and the time and stress in still trying to get my refund processed is very poor indeed. Now they seem to have stopped replying to me! Ormskirk - please issue the £12.09 refund including the postage you agreed to refund.

23 janvier 2026
Avis spontané
Noté 3 sur 5 étoiles

Delayed order

Having had a subscription for over 18 months, without any issues, it's disappointing that the most recent order has been problematic.
Once money is taken for the order, I normally expect the delivery via the dreaded Evri within a few days.
It hasn't happened in this case and when I chased Ormskirk by email they tell me it's out of stock/delayed.
Why they couldn't let me know as not having the order when expected meant I had to source dog food elsewhere at a higher price.
Let's hope it's a one off

20 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

PAID EXTRA FOR WHAT??

Ordered at 2am Monday 5th. Paid extra for express delivery (1-2 working days). Its now Friday 9th and I havent heard a thing and its still not here. I have emailed twice and been ignored. Won't be using this company ever again

9 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

earlier delivery request

When I requested an earlier delivery on a subscription dog food order, they did it straight away. Great customer support and very fair prices.

7 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Good company 👍

Good website, cheap prices(everyone's favourite) fast delivery.
My daughter is a professional Dog-groomer, I'm sure she will be impressed.
VERY IMPORTANT POOCH. ASHINGTON, WEST SUSSEX.
SEE HER ON FACEBOOK.
THANKS ORMSKIRK PETS.
Will be back again 👍🤝😉

7 janvier 2026
Avis spontané

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