Othoba.com Avis 131

worst experience! call center agent is not performing well. no escalation point. company dont have ny focus on customer service

They are scam, they take your order and then not able to make the delivery. They just make the schedule and waste your time. I ordered an item on 25th Feb and today 6th Mar they not able to make the delivery. Really made a big mistake to place order in such a disgusting e-commerce. Pls be aware from them !

very bad experience on last order.
they missed 5/6 deadlines.....

not expected..

horrible exp on call center pipeline...

I ordered an Infrared Cooker, Model: Vision 40A3 HiLife on 16 Feb 2024 (order ID was: 1177847) and they delivered me on 22 Feb 2024. It seems that the product was an used one, was in packet of another model, wasn't wrapped by any poly bag, dirt and debrises were all over the body of the product, power cord was old and damaged, coating of steel body was removed here and there, even there was no user manual and warranty card. I lodge complain againt this and according to their advice, I emailed a video of the product status as well. At first they assured me that they will replace the product but later they were irresponsive and at last they will not replace it as it is sold and received by me. Even they have removed the "Review" option from there website for this particular product so that I can't review on their website!

A totally third class company with poor quality product and customer service. Everyone should avoid their product and should not be convinsed by their discount, they will provide you older and used product in exchange of discounted price!

Surprisingly this e-commerce site is totally bad. I ordered 4 fans 17th of February and it's 29th Feb and still didn't get it. I made the mistake of paying in advance.

Pre and post-sale customer support is outrageous and nonsense. Neither do they care what problems you are facing nor do they bother to fix

Excellent Service

Bery bad experience. They did not provide any help. Thay will cancel your order anytime without notifying you...

Support is worst.

I should give rate them in negative. Very worst service. Never buy from them.

Bought a 65l geyser and many more branded items at a highly discounted price. The delivery was on time too. Will definitely be shopping with them. Thank you Othoba team.

The seller is horrible. Customer service of Othoba.com is despicable. Even after paying advance, they did not respond my queries and shipped the item after more than a week. My requirement for the item was over when they have shipped. So I returned the item and do not expect a refund of the advance. I shall never buy anything from them again.

Worst e-commerce website ever. This should be in the same category as Evaly, Alesha Mart, etc. If you order anything from this website, just use cash on delivery. If there was any negative star, I wouldn't even hesitate to give it.

I recently had the pleasure of purchasing a Italiano Dinner Set (ORDER #1154463) from Othoba.com, and I am absolutely thrilled with the entire shopping experience. From start to finish, Othoba.com demonstrated a commitment to customer satisfaction that exceeded my expectations.

What truly set Othoba.com apart, however, was the outstanding quality of the product I received. The item exceeded my expectations in terms of durability, functionality, and overall craftsmanship. It's evident that Othoba.com takes great care in curating a selection of high-quality products for their customers.

Moreover, Othoba.com's customer service deserves commendation. They were responsive to my inquiries and provided updates throughout the shipping process, offering a level of transparency that added to the overall positive experience. The product arrived well-packaged and in perfect condition, showcasing the company's dedication to customer satisfaction.

I ordered a product from othoba.com and paid the full amount online. However, they didn't deliver it and falsely marked the status as 'delivered' in the order status. I have tried reaching out through various channels to file a complaint, but there has been no response at all. This has been a horrible experience with their service.

বাজে সার্ভিস।অর্ডার দিলে ট্রাক করা যায় ন।।ডেলিভারি ঠিকমত দেয় না।হয়রানির করে গ্রাহকদের।

Worst website I have seen so far. Don't ever order anything from here. There are many alternative, try them

One of the worse e commerce platform with a bad customer service. They did not have the product showing in the website and deliver the other product which is cheap and available. And take 2-3 months for process the refund. Avoid them you don't want any hassle.

1. Worst customer service
2. Bad attitude customer service person
3. No complaint tracking system
4. Poor delivery process(04-Jan Order, 22-Jan Delivery)

Worst Service. Don't buy anything from here.

I wish I could give no star
*Horrible customer service.
*Not responding after 6pm even they mentioned till 10pm.
*No complain/ no complain number to track.
*Only saying that we are concerned but no follow up.
*Hunging up the phone on customer face.
* Poor delivery service.
* No priority if you order cash on delivery (COD).