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OurRitual Avis 156

TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Working with Gabriela made a real difference in our relationship. She created a supportive, neutral space where we both felt heard and understood. Her insights helped us improve how we communicate.... Voir plus

Noté 5 sur 5 étoiles

At first I was skeptical. We started working with Gabriela almost two years ago with what felt like a hopeless dynamic but, after a few sessions I felt deeply understood. Gabby has a great way of medi... Voir plus

Noté 5 sur 5 étoiles

Working with Monica has been an absolute game-changer, not only for communication in our relationship, but also for our personal growth as individuals. My partner and I have been working with M... Voir plus

Noté 5 sur 5 étoiles

This process has been really amazing for my partner and I. I’m so glad we are here. This has been so validating and also confirmed so many feelings and ideas of how to better understand my partner and... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

𝐓𝐚𝐤𝐢𝐧𝐠 𝐭𝐡𝐞 𝐠𝐮𝐞𝐬𝐬𝐰𝐨𝐫𝐤 𝐨𝐮𝐭 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩. OurRitual brings together compassionate human support and smart technology to help people build stronger, healthier relationships. We offer a new kind of couples therapy - one that combines expert-led care with AI-powered tools, masterclasses, and skills-based exercises to make support more personalized, proactive and accessible. We're creating a future where relational wellness is part of everyday life - not just something you turn to in crisis.


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4,6

Excellent

TrustScore 4.5 sur 5

156 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 70 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 1 sur 5 étoiles

RUN don't walk away…

I would RUN, not walk away from getting financially entangled with this “company.”.

First off they have no respect for privacy (they automatically record your zoom sessions) - if you don't remember to tell them to stop they will happily continue recording you while you spill your guts to a complete stranger. Their program is “lazy” and designed so you spend time watching pre-recorded videos on their app 80% of the time and then they give you a paltry 40 minutes per week with a person (which is not enough time for couples therapy) where they just want to talk about the pre-recorded videos (because that is scalable) you were supposed to watch…all for $300+ per month smdh…

Their 14 day money back guarantee is complete BS - I contacted them on the 13th day saying I would like to take advantage of their offer. "Karl" who was extremely cold, litigious and rude responded 9 days later with a long and very legal explanation of why I actually don't qualify for this refund because I did X and I was supposed to do Y. He also made sure to throw this line in for good measure "We want to clarify that the delay in our response is not a factor."

Predatory subscription practices (if you are offering an above board service that contains value no one should leave and the ones that do you should have no problem refunding so you can learn to stop making people leave) and not a viable alternative to a real therapist. I'm pretty sure that the people we talked to weren't even licensed, recording people during therapy sessions is such a violation of privacy and trust. I am truly shocked there. The customer service is likely outsourced to people who actually don't care, their technology is described as finicky at best. It's extremely confusing to use their app if you can figure out how to use it, you will get trapped inside of videos having to kill the app in order to leave.

Just really bad - spend your $300 on a licensed professional.

8 octobre 2025
Avis spontané
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Réponse de OurRitual

We’re really sorry you had such a frustrating experience. Reading through your review, we can see there were multiple things that went wrong, and we want to address them.

The privacy concern about recordings is really important to us. We actually ask for explicit consent before every session. For members, this looks like a pop-up in Zoom where members can opt out if they’re not comfortable being recorded. Any recordings are kept confidential and only used by your Expert for session notes.

We also want to clarify that our Experts include licensed therapists and relationship professionals who use evidence-based approaches. Finding the right match matters too, which is why we encourage expert changes when needed. If you have questions about your specific Expert’s qualifications, we’re happy to discuss that directly.

It sounds like the session structure and educational content didn’t work for you either. Our videos are designed to support your sessions, not replace them. While our 40-minute format works well for some couples, we do offer flexibility to adjust for longer sessions when needed.

The customer service experience you described isn’t an experience we’d want anyone to have. We’re addressing that internally, and we’d like to review your refund situation directly. Please reach out to customer.support@ourritual.com, and we’ll reassess your refund case. We appreciate your feedback as we continue working to improve.

Noté 5 sur 5 étoiles

Finally something that fits into real life

We’ve tried therapy, relationship books, communication workshops you name it. But the biggest issue was always the same: we just couldn’t keep up. Between work, kids, and everything else, scheduling a weekly session with a therapist started to feel like just another stressor which the whole idea was for therapy to be our escape.

That’s why OurRitual clicked for us. It’s the first thing we’ve used that actually fits into our life instead of demanding more from it. The sessions are guided and structured, but long enough that we can do one after the kids go to bed or even on a lazy Sunday morning. No pressure, no rushing to make it to an appointment. And even though it’s flexible, it still feels intentional. The conversations we’ve had have been more honest and productive than a lot of our in person therapy. It gives you the tools to really show up for each other even if you’re exhausted or short on time.

It’s not just convenient, it’s effective. We’re not just fitting it in we’re looking forward to it. That’s a big shift for us.

1 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Way more value than what we paid for

We downloaded OurRitual because it was affordable and we figured, why not? But it honestly delivered way beyond our expectations. The sessions were deep, thoughtful and most importantly totally doable even on busy weeks. We ended up having some of our most honest conversations ever.

It’s one of the few things we’ve both agreed is actually worth the time and money and just overall one of the best finds for us as a couple.

24 août 2025
Avis spontané
Noté 1 sur 5 étoiles

The price shown is only for 20-minute…

The price shown is only for 20-minute sessions, but 20 minutes is hardly enough — that’s not real therapy

11 septembre 2025
Avis spontané
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Réponse de OurRitual

Hi Ira, thanks for raising this. For context, our 20-minute sessions are designed for individuals and focus on relationship-related issues. They’re part of a unique package we’ve built to support people working on their relationships. For couples, sessions are at least 40 minutes. We also offer the option to extend sessions if more time is helpful. If you’d like, we’d be glad to talk through how our approach works. Please feel free to reach out to our team at customer.support@ourritual.com.

Noté 4 sur 5 étoiles

I've been through a lot of therapy this felt refreshingly different

I’ve tried couples therapy more than once, across different stages of my relationship. Some of it helped, some didn’t stick. What stood out about OurRitual was how natural and non intimidating it felt. It doesn’t come off like it’s trying to be therapy it just creates a space for meaningful conversations to happen, without all the pressure or formality and the specialist are amazing.

The structure is honestly spot on. The sessions guide you into the kinds of topics we usually want to talk about but never make time for things like values, emotional habits, how we handle conflict, and what we actually want from each other long term. But the way it’s presented makes it feel doable, even after a long day.

18 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

Felt like an cult mixed with a scam..

I do not recommend this platform because of our experience/they do not give refunds even after you canceled your subscription well ahead of time! I fought with them for months and they stood very firm in not returning my money...

We kept giving this a chance, but it had a very cult-like feeling. Its really like a scam honestly...they do not offer what they say they do

I have studied psychology and I can assure you, this is not real therapy. Stay far away from this platform and go dig and read other reviews! We were not alone!

3 septembre 2025
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Réponse de OurRitual

We’re very sorry for the breakdown in your experience. Our Experts are licensed professionals, and our intention is always to provide meaningful, evidence-based support. If you’d like to understand more about your situation, please reach out to customer.support@ourritual.com so we can follow up and share more details directly.

Noté 5 sur 5 étoiles

Transparent pricing and actually helpful

Recently tried OurRitual with my partner and can confidently say it's genuinely effective.

The cost is significantly lower than traditional therapy while still providing access to licensed professionals with expertise in relationship counseling. The flexibility is remarkable - we can participate in sessions together or connect individually when our schedules conflict (which happens frequently).

What impressed me most was their structured methodology. Rather than endless discussion without tangible outcomes, they provide practical tools and assignments between sessions, ensuring you're actively improving your relationship instead of merely discussing issues once weekly.

Their matching system works well, but I recommend requesting a different therapist if your initial match doesn't feel right. We made this change and our new therapist completely transformed our communication patterns.

The two-week refund period allows for risk-free evaluation, which I found reassuring.

For busy couples seeking relationship improvement, this service offers an ideal balance. It's evidence-based, results-oriented, and reasonably priced compared to alternatives.

In summary: More affordable than relationship dissolution and demonstrably effective. Highly recommended.

2 août 2025
Avis spontané
Noté 4 sur 5 étoiles

We actually look forward to it

OurRitual made couples therapy so much more accessible and affordable for us. The sessions with our expert have been the highlight they really help us communicate better and work through issues without it feeling overwhelming.

13 août 2025
Avis spontané
Noté 3 sur 5 étoiles

Time issue

I think our therapist was great, but they needed to be more direct in telling us our usual time was not going to work out with them. We started our ritual because of the convenience of being virtual and the late time that was offered. We were honest that that was the only time that was going to work and I just wish this wasn’t the review I was making, but it must be said. It’s unprofessional to not give your customers a heads up on things that must be shared. It is also not okay to schedule sessions for a time that the therapist knows the couple will not be able to attend. I would recommend our therapist and our ritual, but please make sure everyone is honest about if the times will work out with both the couple and therapist.

17 août 2025
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Réponse de OurRitual

Thank you for sharing your experience! We're glad you connected with your therapist. We're also sorry about the scheduling miscommunication and know how frustrating that can be. If you'd like to share more, please reach out to customer.support@ourritual.com so we can look into it and support you further.

Noté 5 sur 5 étoiles

HIghly recommend!

OurRitual has been great for my partner and I as pre-marital counseling. Our therapist Chana has been amazing and overall this is the most cost efficient therapy we came across

13 août 2025
Noté 2 sur 5 étoiles

We received 4 different therapists…

We received 4 different therapists because scheduling, a therapist started their own practice and one shared way too much personal information. For $200 a month, it’s a pretty crappy deal. Especially as working parents. Who schedule and made our sessions every time. Horrible experience.

14 août 2025
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Réponse de OurRitual

Hi Rachael, we’re really sorry for the difficulties you experienced with all the Expert changes. We know having to start over must have felt disruptive.

We’d love the chance to make it right. If you’re open to it, we’d be happy to give you a complimentary month with a dedicated Expert so you can experience OurRitual the way it was meant to be from the start.

We completely understand if you’d prefer to move on, but the offer will be here if you’d like to give it another try. You can email us anytime at customer.support@ourritual.com to set this up.

Noté 5 sur 5 étoiles

Better than the rest

The curriculum is easily digestible, and I love that there are weekly question prompts that align with the counselor's discussions. This program is different because there are a multitude of factors pulling the content together and the pathways are customizable in content so you can get exactly what you need. The counselor is better than any I've ever had, and is clearly well trained because he has really gotten my partner and I through some extremely difficult conversations that we would not have had before.

20 août 2025

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