P4D Avis 

The only time I knew that the pallet of bespoke tables had been delivered was when I checked the tracker on their website. Between the time it had been delivered and the time I checked we had, had a heavy down poor of rain which has destroyed the tables. Alongside this was it left next to bins and not covered at all allowing the elements to get to the bespoke tables. No communication at all has rendered these tables which take three weeks to build useless. My bar and restaurant open in 8 days and are now without tables due to this.

P4D failed to collect the day they said they would, emailing to say the driver was on site and then following up to say the driver had left after half an hour. However, I was stood in the car park of the large storage unit the entire time, on hold to their phone line that NEVER gets answered - literally 42 mins on hold then it hangs up, 3 different times.

I eventually received a call back in which they admitted that the driver had lied and they would be taking it up with the driver. Eventually it was collected on a different day, but again, hour later than told. Driver only contacted at the time of arrival not in advance as promised.

As previously stated the customer support is non existent, the phone is never answered, and the response on email is patchy and not helpful in the slightest. I will certainly be returning to my usual supplier and would recommend you avoid at all costs.

First time using and was pleasantly surprised. Tracking is not real time but the contractors used all collected and delivered on time!

Would happily use again.

WORST COMPANY EVER!
No customer service at all — in fact, it feels like customer service is something they deliberately avoid. They treat customer interaction as a negative thing. Everything is automated and when something goes wrong (which it will, especially if you’re running a business), they absolutely do not want to know.

Need to cancel a booking? Change an address? Give your customer an update? Rearrange collection or delivery? Forget it — you’ll be smashing your head against a wall because they simply will not deal with you.

On top of that, they clearly don’t care about the goods you send. High chance they’ll break your stuff in transit. Don’t even think about getting insurance — they’ll make your life hell if you try to claim. I’ve sent out properly packed electric ovens, and they still managed to break at least 3–4 of them.

It’s unbelievable a company like this is still running in 2025. Absolute joke of a business. They’ll probably reply to this review with some scripted rubbish — please don’t believe a word of it.

🚫 Stay away. Don’t be fooled by the cheaper prices. Worst experience ever.

Absolutely horrific company to deal with, paid a higher amount for a parcel to be delivered on a set day, did not arrive on the day it stated, tracking is more or less non existent there is no real time tracking, will tell you it's out for delivery but doesn't mean you will get it that day or that it's even in the same part of the UK for that matter. It is very unclear. No point phoning customer service as is rings with no answer for 20 mins then cuts you off. Will not give you any sort of refund or compensation for late delivery or poor communication.
Just avoid, they are so unreliable and expensive for the poor service

Sent a pallet with an engine on the pallet arrived to the customer engine upside down smashed to bits. And they refused to make a claim as it dropped some oil. Not surprised with it being upside down.

I have used P4D a few times now and they are very accommodating, the booking process was and is simple. Will be using again.

I had never used a courier collection service before. P4d made the whole transaction very easy.

Very helpful people that assist with all my requests at a time. Will deal with again. Thanks.

thanks for all your help and hard work. much appreciated x

Always brilliant. Speak to them first if you've got any concerns. I get a dedicated contact handling my shipments which is a huge help.

Ryan at P4D managed my first ever big pallet move of stock between warehouses and helped me above and beyond, going the extra mile to rearrange a van that worked with each fullfilment destinations capability and still delivering on time at no extra cost. and checked in with me throughout, making a quite daunting process smooth and simple! would defo use them again!

I had booked this company to ship a pallet from Belgium to UK before I read the reviews so I was a little haprsentive but I must speak as I find I dealt with Ryan & David both where very helpful and always replied to any emails they where sent, the pallet was collected and delivered as promised for a very reasonable price, I will definitely be using them again, next time I would like to have some form of tracking on the delivery even uf it cost a little extra on the cost

Wish I had read the reviews first! Didn't turn up and they don't respond to emails or answer phone

Rubbish service - paid premiere service and it didn’t arrive the day as we booked. Tried to call no one answers. We had to email but people in costumer service basically ignores our message after one reply that is not answer our questions they didn’t reply anymore. Never ever use this again. Would never never recommend to people

Booked a collection. Carrier never turned up. Tried phoning P4D Held on phone for 30 Minutes then line just cut off. Did this a few times but no answer. Submitted an online request and no response. Eventually had to rebook with a different carrier and claimed back my money from the card.

The Worst service in a word. They do not have a consistent infrastructure. They do not care about their clients at all. They do not have real time communication with their local depo. No customer service. Charges extremely high considering their worst service. You cannot promise with your clients when they will deliver.

These guys just do what they want and lie to their customers. Collections are only made if it's convenient for them, not the customer. Only use them as a last resort and don't rely on them turning up. Watch out for the old "they'll be with you just after 17:00" line after which nobody turns up and you can't then call them back!

They take your payment and disappear. I booked some pallet collection for tomorrow and they haven't sent me label, no reply to my emails, nothing. I don't even know when will they turn up, if they will turn up, how. They went completely dark.