I've used Panache before and found them extremely friendly and helpful. My most recent booking handled by Louise was once again a very pleasant experience. Everything handled professionally but with... Voir plus
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Lisez les avis des autres
Just booked our second cruise with Panache, this time with Karen. As with our previous booking through Lucy, we've found Panache to be very efficient at what they're doing, fully communicative and hel... Voir plus
Booked two Explorer Journey's cruises with Panache and I must say, Charlene Snaith was absolutely fantastic to deal with. Friendly, extremely knowledgeable and the costings were extremely competitive... Voir plus
Susan was very helpful and proactive in helping us book our cruise for next year to celebrate a milestone birthday. She even worked on it after hours to secure our requested cabin. All questions were... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
Coordonnées de contact
Strawberry Fields, PR7 1PS, Chorley, Royaume-Uni
- 01615138200
- info@panachecruises.com
- www.panachecruises.com
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 37 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Our organiser Louise was outstanding…
Our organiser Louise was outstanding and has the patience of a saint!
11 juin 2026
Réponse de Panache Cruises
Dear stuart smith,
Thank you for your wonderful review. We're delighted to hear that Louise provided outstanding service and supported you throughout the process. We truly appreciate your feedback.
Best Regards,
Panache Cruises
Had a very helpful and professional…
Had a very helpful and professional booking with Lisa from Panache helping with my cruise reservation for 2027.
10 juin 2026
Réponse de Panache Cruises
Dear Christine Smith,
Thank you for your lovely review! We're delighted to hear that Lisa was able to help with your 2027 cruise reservation and provide a helpful and professional booking experience. We appreciate your feedback and wish you a wonderful cruise when the time comes.
Best Regards,
Panache Cruises
Attention to detail and very resposive
10 juin 2026
Réponse de Panache Cruises
Dear customerdavid watson,
Thank you for your review. We're pleased to hear you found our team responsive and attentive to detail. We appreciate you taking the time to share your feedback.
Best Regards,
Panache Cruises
Réponse de Panache Cruises
Dear mark,
Thank you for your feedback. We're glad our team took the time to understand your requirements and provide the support you needed. We appreciate you taking the time to share your experience.
Best Regards,
Panache Cruises
Jen Coombes was great she gave us loads…
Jen Coombes was great she gave us loads of help finding the perfect cruise to suit our family great customer service would highly recommend x thank you
9 juin 2026
Réponse de Panache Cruises
Dear Lisa Tully,
Thank you for your wonderful review. We're delighted to hear that Jen was able to help you find the perfect cruise for your family. Providing expert guidance and outstanding customer service is what we strive for, so it's fantastic to know that Jen's support made the process enjoyable and stress free. Thank you for your recommendation, and we hope you have a fantastic cruise.
Best Regards,
Panache Cruises
Booking process was very…
Booking process was very straightforward, ably assisted by Wendy Mulholland who was so pleasant and helpful.
8 juin 2026
Réponse de Panache Cruises
Dear William Garside,
Thank you for your wonderful review. We're delighted to hear that you found the booking process straightforward and enjoyable. Wendy will be thrilled to receive your kind comments, her friendly approach and dedication to helping our guests are qualities we value greatly. Thank you for choosing Panache Cruises.
Best Regards,
Panache Cruises
Réponse de Panache Cruises
Dear Mrs Thorogood,
We're delighted to hear that you found our service prompt and pressure free. We believe booking a cruise should be an enjoyable experience, with expert advice and support provided at your own pace. Thank you for choosing Panache.
Best Regards,
Panache Cruises
Réponse de Panache Cruises
Dear Paul,
Thank you for your wonderful review. We're delighted to hear that Robert made your first experience with Panache Cruises such a positive one. Making the booking process as smooth and straightforward as possible is exactly what we strive for, and we're pleased that Robert's help and expertise made it easy for you. Thank you again for your kind words.
Best Regards,
Panache Cruises
Great Customer Service!
8 juin 2026
Réponse de Panache Cruises
Dear customer,
Thank you for your review, we are delighted that you have received great customer service from our team. Thank you for choosing Panache.
Best Regards,
Panache Cruises
Nicola understand my needs!
Nicola understand my needs!! Having worked as a TA I source the majority of my options first and then forward them to Nicola. She always comes back with a competitive price and all the finer details.
Excellent service.
6 juin 2026
Réponse de Panache Cruises
Dear JoanM,
We're delighted to hear that Nicola continues to provide the excellent service you've come to expect. It's wonderful to know that she understands your requirements, offers competitive pricing, and takes care of all the finer details to ensure everything is just right. Thank you for choosing Panache Cruises, and we look forward to helping with your future cruise plans.
Best Regards,
Panache Cruises
Friendly personal service by an…
Friendly personal service by an experienced travel agent who understands the market, knows what each operator offers and can tailor the holiday to your preferences
8 juin 2026
Réponse de Panache Cruises
Dear Customer,
Thank you for your wonderful review. We're delighted to hear that you enjoyed our friendly, personal service and benefited from the expertise of our team. Taking the time to understand each guest's preferences and matching them with the right cruise and operator is at the heart of what we do, so it's fantastic to know this made a difference to your experience. Thank you for taking the time to to share your review.
Best Regards,
Panache Cruises
Jen has been so helpful and patient during the pre-booking and booking process. She answered many questions and as I am not confident with doing things on line she will help with this
Jen was very helpful and made me feel more at ease with the booking process and pre-booking. I am dyslexic and I find doing things on line difficult and sometimes quite stressful. She has been so patient and helpful and feel confident I can ask her to help when needed.
8 juin 2026
Réponse de Panache Cruises
Dear Mrs King,
Thank you for your lovely review. We're delighted to hear that Jen provided such helpful and patient support throughout your enquiry and booking journey. We understand that online processes can sometimes feel challenging, and we're so pleased that Jen was able to make everything feel more straightforward and reassuring. At Panache Cruises, we're committed to offering a personal service tailored to each guest's needs, so it's wonderful to know that Jen's guidance and understanding helped you feel confident and supported every step of the way. Thank you for sharing your experience.
Best Regards,
Panache Cruises
Panache Cruises especially Nicola…
Panache Cruises especially Nicola Tempest-Mitchell was knowledgable helpfull and able to help with our booking. We gave her an outline of our requirements and she sorted the exact cruise
2 juin 2026
Réponse de Panache Cruises
Dear Mr Colin Sayce,
Thank you for your wonderful review. We're delighted to hear that Nicola was able to help you find the perfect cruise. Her knowledge, dedication and attention to detail are invaluable in ensuring our customers receive a holiday that matches their exact requirements. Thank you for choosing Panache Cruises, and we look forward to assisting with your future travel plans.
Best Regards,
Panache Cruises
Booked a cruise for October 26 with…
Booked a cruise for October 26 with Jill our tried and trusted TA, once again service and follow up was 5 star, Jill is knowledgeable and very approachable thank you once again.
17 mai 2026
Avis spontané
Réponse de Panache Cruises
Dear andi,
Thank you for your wonderful review and for your continued trust in Panache Cruises.
We're delighted to hear that Jill once again provided the exceptional service she's known for. Her expertise, attention to detail and friendly approach help make the booking process smooth and enjoyable, and we're so pleased she was able to assist with your October 2026 cruise. Thank you for your valued support, and we hope you have a fantastic cruise when the time comes.
Best Regards,
Panache Cruises
Great service with competitive prices
Great service with competitive prices. Special mention for Lisa Buckley for her prompt and professional service. We look forward to booking more cruises with Panache in the future.
7 juin 2026
Réponse de Panache Cruises
Dear Steve Martin,
We're delighted to hear that you received great service and competitive pricing from Panache Cruises. Lisa will be especially pleased to receive your kind comments regarding her prompt and professional assistance. We truly appreciate your support and look forward to helping you book many more memorable cruises in the future.
Best Regards,
Panache Cruises
I was looking to book a bucket-list trip to Antarctica
I was looking to book a bucket-list cruise to Antarctica and wanted a hassle-free, all-inclusive package that covered flights, hotels, and transfers. After seeing their excellent reviews online, I called Panache Cruises and was lucky enough to connect with Robert Ledsham.
Rob was fantastic. He seamlessly pulled the entire itinerary together, handling the cruise, flights, extra hotel nights, and transfers with ease. He made what could have been a complex booking process completely effortless. In fact, the itinerary he put together was so impressive that a friend decided to book the same trip!
I will absolutely be using Rob to plan any future cruises. Thank you so much to Rob and the Panache Cruises team.
7 juin 2026
Réponse de Panache Cruises
Dear JLS,
Thank you for your wonderful review. We're delighted to hear that Robert helped turn your bucket list Antarctica adventure into a seamless and stress free experience. It's fantastic to know that Rob was able to arrange everything from your cruise and flights to hotels and transfers with ease. We're especially pleased that your experience was so positive that it inspired a friend to book the same trip! Thank you for choosing Panache Cruises.
Best Regards,
Panache Cruises
Réponse de Panache Cruises
Dear Michael,
Thank you for your fantastic review. We're delighted to hear that we were able to secure you an excellent cabin at a great price. Finding the perfect accommodation and delivering outstanding value are key priorities for our team, so it's wonderful to know we met your expectations.
Best Regards,
Panache Cruises
Not Good for Internet-Challenged People
My cousin paid a lot of money for a Viking cruise through Panache. She is elderly, and not able to do a lot of things electronically. Her experience with Paul was not a good one. She was never presented with options for paid excursions (that she was aware of) nor did he try and communicate with me about these options until maybe one week before leaving. By then, many excursions were full. She tried to inform him that she couldn't look at things online well. He didn't help her. He didn't reply to me when I tried to communicate with him, either. The biggest problem was that he didn't communicate that departing in Rome meant that we went straight to the airport without seeing anything. Once we figured that out, she had to pay a lot of money to change and stay in Rome. I'd suggest going directly through Viking if you plan to travel with them. They have good customer service and can make things happen. Also, if you are not familiar with online things, do not go through them. They will just send you links with no explanations. It is your job to scour the internet for information.
Edited after reply: My cousin is too kind to complain. She enjoyed the trip immensely, but she DID have to pay a lot to actually see Rome (and you all fully know this... We BOTH contacted you guys about that and you insisted we pay more. I even stated that I would complain on here. You all did not care. Readers be aware.). We were also constantly at the customer service desk during the cruise to make the trip as enjoyable as it was. We made many changes to our excursions after we completely missed seeing much of Athens. She would not complain to you all. But I was the one who heard her sadness, watched her confusion about what she signed up for, and had to rescue the trip. There is nothing you can do now. It is over. I still encourage readers to know that Viking cruises can be great. Just go directly through them and ask exactly what is available to you.
9 mai 2026
Avis spontané
Réponse de Panache Cruises
Dear C Lewis,
Thank you for taking the time to share your feedback. We are sorry to hear that you feel your cousin's experience did not meet expectations. Following her return, we spoke directly with your cousin, who shared positive feedback. However, if there are any concerns that were not raised or fully addressed during those conversations, we would be happy to review them further.
As the booking was made by your cousin, we can only discuss the details of her booking directly with her. We would therefore encourage her to contact her Connoisseur if she has any outstanding concerns, and we will be happy to assist.
Best Regards,
Panache Cruises
Exceptional!
Well - what can I say?
Charlene at Panache provided the most excellent service from my first email enquiry through to booking a cruise.
She really spent time in obtaining our ideal package with communication being professional, friendly, prompt and informative throughout.
I never felt under any pressure to book and in fact, when I contacted her as I had obtained a more competitive quote she matched the price.
We actually got a better deal as breakfast is included in our pre cruise hotel so we’re very happy.
All flights,seats,pre and post cruise hotels, transfers and a named cabin completed our booking. All aspects of the cruise are exactly what we want.
This means we don’t have to think about anything else and I feel reassured that Charlene has everything in hand.
Charlene advised me when the booking was complete that she will ensure we are checked in both on the plane and onboard the ship when the holiday is due.
What more can anyone ask for?
Charlene is exceptional and I would highly recommend anyone considering a cruise to contact her at Panache.
Nothing was too much trouble.
Thank you!
5 juin 2026
Réponse de Panache Cruises
Dear Mrs. Christine Derbyshire,
Thank you for your wonderful review and kind words about Charlene.
We're delighted to hear that she provided such exceptional service and helped create the perfect cruise package for you. Providing a personal, stress free experience from enquiry through to travel is exactly what we strive for, and we're so pleased that everything met your expectations. Thank you for choosing Panache Cruises, and we wish you a fantastic holiday.
Best Regards,
Panache Cruises
Nicola is an excellent consultant
Nicola is a very knowledgeable cruise consultant who is able to advise on cruise lines and get best prices we have used Nicola on several occasions now and always had excellent service we will not hesitate to use in future
3 juin 2026
Avis spontané
Réponse de Panache Cruises
Dear customer,
Thank you for your wonderful review. We’re delighted to hear that Nicola’s extensive knowledge and expert advice have consistently helped you choose the right cruise at the best price. It’s fantastic to know you’ve received excellent service on several occasions and that you feel confident returning to her in the future. We truly appreciate your loyalty and trust.
Best Regards,
Panache Cruises
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