I have been dealing with Elaine Gilray from the sales team over the last week or so and I cannot praise her enough! Elaine went over and above to assist me getting our business on boarded including... Voir plus
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Lisez les avis des autres
PayZone as a company is probably 10 years behind every other banking system and merchant surfaces the customer services. I would only rate 5 out of 10 when you’ve got a problem with them I would give... Voir plus
I had to close an account after changing jobs, the lady I dealt with Jo, was extremely professional, friendly and efficient. She made the process so easy and even generated 6 months worth of transacti... Voir plus
From the initial call, I felt valued as a customer. They managed to squeeze me into their busy schedule, which I really appreciated. The technician who arrived was not only on time but also incredi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Payzone
Écrit par l'entreprise
For over 30 years, Payzone has provided bill payment services to independent retailers, multiples and symbol groups across the UK. In October 2018, our business model changed and all card payment related services are now dealt with by an independent company called takepayments. You can leave a review for them here: https://uk.trustpilot.com/review/www.takepayments.com.
We specialise in providing bill payment solutions, making it easier for your customers to pay utility bills, council tax, top-up their mobile phone and so much more. At a cost of only 99p* per week, our bill payment service is an affordable option for retailers who are looking to improve their store. We care about our customers and it’s our mission to provide fantastic customer service at every interaction.*Plus VAT, T&Cs apply.
Payzone
Écrit par l'entreprise
- Drive Additional Footfall
- New services mean new faces and an increase in revenue. Get more people visiting and buying from your store when you install a Payzone device.
- Earn Commission on Services
- With consumer-facing services, you can earn commission on every transaction made through your new Payzone device. l the commission you earn is sent straight to your bank account at the end of each week.
- Support the Community
- Become a focal point within your local community by offering convenient and flexible services to your customers.
- Intuitive Touch Screen Interface
- Welcome Payzone bill payment services into your store. Our touch screen Payzone device is fast, reliable and easy to use You will be presented with a newsfeed of all available products and services on the screen and you’ll be able to process any transaction in just a few taps and view them in real-time.
Free Training & Installation
And Free Promotion!
Benefit from free installation and training when you choose to feature a Payzone device in your store. We’ll send out an engineer who will come and fit your device, show you how to use the machine and install your free external and internal signage. Then you’re ready to offer more services to your customers!
Coordonnées de contact
Unit 4 Triangle Court, Cheshire Business Park, CW9 7YL, Lostock Gralam, Royaume-Uni
- 01606 566 566
- Trustpilot@PZBP.co.uk
- www.payzone.co.uk
4,3
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Payzone
Thank you for your review and we are happy that you are pleased with our service.
Simon - Customer Care Team
Every time I have a problem it gets…
Every time I have a problem it gets sorted
1 février 2026
Avis spontané
Réponse de Payzone
We're happy to hear that we've been able to resolve any issues that you've experienced. Thank you for your positive feedback!
Simon - Customer Care Team
Elaine was great answered all my…
Elaine was great answered all my questions
29 janvier 2026
Avis spontané
Réponse de Payzone
We're happy to hear that all of your questions were answered. Thank you for your positive feedback; we appreciate it and will pass your comments on to Elaine.
Simon - Customer Care Team
I’m trying to top up my meter
I’m trying to top up my meter, but it is not accepting the key I think something wrong with the meter or with my key
28 janvier 2026
Avis spontané
Réponse de Payzone
We're sorry you're having trouble topping up your meter. It must be frustrating when the key isn't working. You will need to contact your supplier rather than Payzone.
Kind regards
Simon - Customer Care
Réponse de Payzone
We recognize your request and will look into the matter. We appreciate your feedback and time.
Very helpful
20 janvier 2026
Avis spontané
Réponse de Payzone
Thank you for your feedback
Simon - Customer Care Team
It's well but I need asking haw I can…
It's well but I need asking haw I can change from balance to internet
17 janvier 2026
Avis spontané
Réponse de Payzone
We're glad you find it well! To assist with changing from balance to internet, please contact our support team for detailed guidance.
Payzone terminal not working.
Payzone terminal not working.. can’t accept payments all day… lost a lot of business and disappointed customers. Tried contacting customer service no answer. Internet works.. successfully connected to the internet… done a restart just the payment system won’t work.. I have lost so many sales all day
14 janvier 2026
Avis spontané
Réponse de Payzone
We're very sorry to hear that you experienced issues with the payment terminal and the impact on your business. We appreciate you bringing this to our attention, and we'll investigate the connectivity and customer support issues. For further help, please call the helpdesk on 01606 566 566
Simon - Customer Care Team
Réponse de Payzone
We appreciate you taking the time to leave us your feedback; we value your input greatly.
speed of payment
12 janvier 2026
Avis spontané
Réponse de Payzone
Thank you for your review
Simon - Customer Care Team
Réponse de Payzone
We're happy you had a good experience. Thank you for your positive feedback; we appreciate it greatly.
I am AMAZED at the positive reviews
I am AMAZED at the positive reviews. It seems there must be a problem where I live because the Payzone machines are broken more often than they are working (BS11 0JS). I have just spent over an hour walking around in the rain because I don't have a car trying to find somewhere the machine is NOT broken and have had to return home with NO gas in the middle of a freezing cold snap. It's insane. How can it be possible your machines are broken more often than they are working. Plus I am still waiting for an explanation of how services charges are deducted. Sometimes it's over £2. Usually it's one pound something. Once it took NINE pounds off my £10 top up. It's totally unpredictable!
8 janvier 2026
Avis spontané
Réponse de Payzone
Good morning Sam B. Thank you for your detailed review of the Payzone Service. I am disappointed to see that you have had such an awful experience. I am slightly confused to the service charge that you have received so I would ask that you send me an e-mail with your contact details so that I can talk further about this - the e-mail is complaints@postoffice.co.uk.
Kind regards
Simon
Customer Care Team
Réponse de Payzone
We're happy to hear that you had a great experience. Thank you for sharing your positive feedback about using giffgaff!
Before when I buy it coming in…
Before when I buy it coming in automatic but I don’t know why this time
5 janvier 2026
Avis spontané
Réponse de Payzone
We appreciate your feedback. We're sorry your purchase wasn't as expected this time. We'll investigate why the automatic feature didn't work.
Réponse de Payzone
We're glad you enjoyed your experience; it sounds like everything worked well. Thank you for your feedback!
Réponse de Payzone
Thank you for the review.
Simon
Customer Care Team
I dropped off my parcel today TNY STORE…
I dropped off my parcel today TNY STORE THORNVILLE PLACE
4 janvier 2026
Avis spontané
Réponse de Payzone
We appreciate you taking the time to share your experience.
Simon
Customer Care Team
Réponse de Payzone
We're happy to hear that our support was clear and straightforward for you. Thank you for your positive feedback; we appreciate it!
Simon
Customer Care Team
Totul totul
24 décembre 2025
Avis spontané
Réponse de Payzone
Thank you for your review
Simon
Customer Care Team
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