PC Garage S.R.L. Avis 

Bough a motherboard, ram, and an AMD CPU.
The CPU came to me with the warranty seal already cut, it had bent pins and was practically unusable.
When I reached out to them they told me that is not possible and other excuses and that I shouldn't even think about a refund. Sent them the CPU back, said they can't do anything and it is all my fault, sent it back to me and it came back with some spins now TOTALY BROKEN.
If it was repairable at some point then they ruined it completely.
Lost 1300 lei just like that, I'll never recommend them to anyone, just stay away from them.

O mizerie de magazin , nu mai cumpar de la ei in viata mea

Never in your life do not buy anything from PC Garage. I'm sorry I didn't read the reviews here but their customer support is zero. I recently bought PC parts and asked them to assemble it for me, a 199 lei service, and it turned out horrible. Also I asked for a BIOS motherboard update (69 lei) witch they did not do at all and LIED to me about doing it. When I confronted them, instead of admitting their scammy ways, the tried to excuse themselves. I asked for my money back for these services and they only agreed to reimburse me for the BIOS upgrade.

Absolute scam of a store, you'll be much better in the long run paying higher prices anywhere else.

Buna ziua . nu recomand sa luati piese de la ei pentru ca nu ofera sprijin sau va poate indruma corect .

Nu recomand la nimeni
Cand ai o problema raspunde…una…si incepe sa tipe de parca ti a dat de pomana

I recently decided to purchase a new gaming from PC Garage, enticed by their promises of a seamless buying experience and exceptional customer service. Unfortunately, my experience with them has been anything but. From the very beginning, I encountered a range of issues that left me regretting my decision.

Website Design and Functionality:
Navigating the PC Garage website was a frustrating ordeal. The site is cluttered, slow, and unresponsive, making it incredibly difficult to find the information and products I needed. On multiple occasions, I found myself wading through broken links and poorly organized pages. Overall, it felt like a struggle to make a simple purchase.

Customer Support:
To make matters worse, the customer support at PC Garage is abysmal. When I reached out to them for help with my order, I was met with long wait times, unhelpful representatives, and a general lack of empathy for my situation. It became clear that PC Garage's customer support was not interested in providing solutions, but rather in putting up barriers to assistance.

The final straw was PC Garage's unreasonable return policy. To my dismay, I found their return policy to be convoluted, restrictive, and designed to discourage customers from seeking recourse.
In summary, I cannot recommend PC Garage to anyone looking for a reliable and trustworthy source for their computer needs.

My experience with their website, customer support, and return policy has left me extremely disappointed and frustrated. I sincerely hope that PC Garage takes these issues to heart and works towards improving their services for the benefit of future customers.

Ultima speta de oameni, cu nasul pe sus si atotstiutori, nu au absolut nimic pe stoc ( dupa ultimele mele 3 comenzi a trebuit sa astept minim cate o saptamana desi scria in stoc magazin nu furnizor )
Imposibil sa dai ceva pe retur, isi gasesc ei o scuza, ba e vina cumparatorului ba a curierului ( NICIODATA A LOR )
Cumparati din alta parte, astfel de magazine ar trebui inchise

Ordered an expensive watch Garmin fenix 7 on the 9th of december, they canceled my order 3 days later, with a lame excuse, that something went wrong. Originally they said they return my money in 1-3 days. It’s rhe 3rd day nothing was returned. I’m left without watch and with my money blocked.

Avoid this store. Their return policy is not clear and they will try to avoid accepting returns, and the phone support line just says 'use the chat'

Stati departe de aceasta "firma". Trimite produse desigilate, iar operatorii sunt antrenati sa faca orice pentru a pune responsabilitatea pe client.

Nu aveti nici o garantie daca cumparati de la aceasta firma si sunteti tratati ca niste fraieri care au muscat momeala.

Evitati cu orice pret!

Atentie !
In urma cu un an am cumparat de la Pcgarage un telefon Xiaomi POCO X3 Pro.
Intr-o dimineata dupa ce l-am scos de la incarcat ,telefonul nu s-a mai aprins.
Am luat legatura cu Pcgarge si acestia mi-au spus sa-l trimit la ei.
Inainte de expediere am facut 15 poze telefonului din diferite unghiuri.
Telefonul a fost expediat in cutia original , apoi cutia originala am pus-o in alta cutie + folie cu bule
La scurt timp am fost contactat de Pcgarage , acestia mi-au spus ca nu imi pot repara telefonul pentru ca eu (propietarul ) i-am cauzat doua crapaturi pe lateral .
Le-am trimis poze cu telefonul si le-am facut reclamatie la ANPC.
In reclamatia de la ANPC am atasat dovezile (poze ).
Acum cateva zile am primit email de la ANPC , comisar Robert Cojocaru ,jud Giurgiu .
ANPC nu m-a putut acuza ca eu am provocat cele doua crapaturi pentru ca am prezentat dovezi (poze)
Au spus ca vina este a mea pentru ca nu am ambalat corespunzator telefonul
Pcgarage intentionat a produs defecte estetice telefonului pentru a nu-l repara si apoi s-au bazat pe pilele lor de la ANPC

Don't buy from them! If you receive a product that it's either visibly scratched, hit, and so on they will do everything they can to appear like it's the courier's fault, even though the box in which it arrived looks very good. After that, they will say that they talked with the courier company and that they did not agree to pay and they cannot refund you. They will say that you can return the product but you cannot receive your money back and that it's your fault because you accepted the box and you didn't open it on the spot, while the courier was still there, even though, I repeat, the box was fine and I have pictures that prove it. I really hope they will be punished one day.

Scammers they disable the phone lines , cant contact them on the phone lines anymore u talk to a robot 24/7 on they chat support . And MOST IMPORTANT ! they dont accept RMA warranty support at all ! They send back the brokens product u send to RMA second day lmao without even open the package and they had the nerve to said it was ok pass the RMA . IN FCKCREDIBLE ! Thief SCAMMERS . AVOID Will all cost !

It's no longer a professional company to have to deal with.

Ever since a certain devious sales representative took office on the pc segment, customer service is a joke and an endless insult.

Said representative juggles your parts list as he likes whenever something is out of stock. In the past, you would receive a call and be asked if it was okay to change something to an equivalent part, when something went out of stock after the order and wishlist were already compiled then confirmed, with apologies for the delay, given that it's your money that you're spending. That used to be professionally handled - not anymore though.

Now, the esteemed sales rep does as he pleases, fails to respond to emails/internal order messages or inquiries about what's happening with your order and the state of finalization, cites various excuses about "the database" in an *arrogant tone of voice, and you get what you get without further clarification or notice unless you push.

AND despite purchasing the (overpriced)endurance package, wherein pc parts and components are tested prior to shipping to avoid damage or dead on arrival situations, technical faults are still abundant, dead pixels, poor panel welding resulting in yellow lines until the panel warms up etc. I expect that they may or may not be performed correctly OR as someone else has already mentioned, not considered faults, DESPITE THE LAW.

I CANNOT for the life of me figure out how pc garage inc. still believes that these ongoing standards are appropriate or acceptable, despite numerous complaints and overwhelmingly negative reviews. Short of being fully aware and malicious.

I received a faulty panel that has become worse, ever since I was forced to argue with the staff over disdainful attitudes.

The RMA process is as difficult as the ordering process, the customer is NOT valued and employees seem genuinely inconvenienced by questions and inquiries whenever the customer has a legitimate concern. Unacceptable. Resignation and ducking off back home is always an option, if employment is not to their liking.

You practically have to beg them to do their jobs, practice customer service candor etc in exchange for LARGE SUMS of your money, almost always above 1500 USD orders, as if it's a nuisance for them to take your business and your money in exchange for their continued existence on the market.

Sa va fie rusine, bai. Nu e NIMENI obligat sa va intretina, sa se roage de voi ca sa va dea bani si sa va tina pe piata, ca sa va bosumflati cand gresiti si sunteti luati la intrebari. Sunteti niste aroganti, nesimtiti si incompetenti in ultima vreme pe acest segment al pietei de parti si componente asamblate custom. In masura in care magazinul era chiar decent in trecut, este pacat.

Ar fi cazul sa va investigati standardele si comportamentele diverse din firma. Altfel, nu cumva sa va credeti deasupra fenomenului de a va gasi inchisi de opinia publica ai celor ce va treg pragul, fizic sau online. Mereu se gaseste altul care este dispus sa munceasca echitabil, fara a se ratoi ori de a-si bate joc de clienti...

Worst services out there atm. They returned my laptop still broken after I asked them to repair it based on warranty. You can't even call them. They force you to talk via messages with "Andrei" who responds in a bot like manner. Horrible services overall. Mai pe romaneste este o bataie de joc, nu mai cumpar de la voi niciodata.

I bought computer parts and realized that I ordered too big cases. As I wanted to change them (it was even in 48 hours) they didnt accept to change them. Instead of it they were just giving unseriously answers. That cannot be a serious business.

warranty dep is sending back the items with "tested ok" but not fixed.

terrible experience - do not buy from them

5 months ago I bought a keyboard which was defective, and they weren't able to fix it, or even swap it with a new one. I sent the keyboard to them three times, and they still didn't fix it, change it, or give my money back. Terrible site, terrible services.

Worst exp ever! Avoid!