PC Garage S.R.L. Avis 

I was referred to Taz at PC Garage by a friend. Since then, I have had fantastic service. Taz has always been extremely helpful. He has managed to solve all my IPhone or Apple laptop issues with ease and remarkable efficiently. I highly recommend his services and I have also told many friends about the services PC Garage offer.

Nu folositi PCGarage!
Nu folositi PCGarage!
Nu folositi PCGarage!

Am achizitionat in 2019 un calculator pe piese de la ei. De asemenea, am cumparat si serviciul de asamblare tot de la PCGarage. In 2021, am inceput sa am probleme cu unitatea. Pe unele programe, se tot auzeau zgomote si vibratii, asa ca am decis sa apelez la service pentru garantie.

Am discutat online cu un reprezentant. I-am spus ca banuiesc ca problema se afla la placa video, insa sunt deschis si la alte solutionari, in caz ca alt component este cu defectiuni. Era o problema destul de delicata, deci era foarte probabil sa ma insel. Angajatul PCGarage mi-a spus sa trimit prin curier produsul cu defectiuni.

Am decis sa ma duc direct la sediu cu unitatea, din doua motive: nu eram sigur care dintre cele 10 componente produc sunetul, si nu puteam sa ma incred in FanCurier sa imi livreze in siguranta produsele, deoarece am mai avut antecedente cand am primit obiecte sparte. Pentru o investitie ca un calculator de gaming, acest risc este inacceptabil.

Am ajuns la sediu, unde am interactionat cu Gabriel Timu. Acesta m-a intrebat de ce am adus pc ul in persoana la sediu, la care i-am enumerat motivele spuse anterior. Acesta mi-a spus ca nu am ce cauta acolo, deoarece PCGarage nu lucreaza cu clientii aparent (???). Deci daca trimiteam prin curier spre sediu calculatorul, era ok. Daca vin in persoana la sediu, purtand masca si luand toate masurile de siguranta, la fel ca orice curier, dintr-o data nu am dreptul de a fi servit?

In final, Gabriel Timu mi-a spus ca nu am cum sa las PC-ul la service desi ma deplasasem 100 de km pana in Bucuresti. Nu pot sa-l las decat daca platesc o """""Taxa de inspectie""""" de ~160 de lei, dupa cum mi-a relatat. Deci eu, ca si cumparator, daca nu stiu cu exactitate microscopica ce e gresit cu calculatorul meu, sa trimit piesa separat, trebuie sa platesc o taxa ca sa ma bucur de dreptul meu la garantie? Ce jecmaneala mai e si asta? Dupa logica PCGarage, ar trebui sa trimit pe rand cate o piesa, sa astept 2 saptamani pana la solutionarea service ului si sa ma rog eventual sa se rezolve la a 5-a incercare? Voi chiar va jucati cu focul?

Atata timp cat am platit si beneficiez de garantie pentru toate piesele si pentru asamblare, este o totala lipsa de profesionalism sa ma puneti pe mine sa platesc 160 de lei pentru a-mi repara piesele cu Garantie (???). Si sa spunem ipotetic ca as face dupa logica voastra, cele 10 cereri de garantie separat. Un drum curier dus intors din Teleorman pana in Bucuresti este, in medie 30 de lei (minimul ipotetic). Pentru 10 curse de genul, voi ati plati 300 de lei pe curier doar ca sa mentineti sistemul asta idiot de rezolvare a garantiilor.

Cum imi pot rezolva problema? ANPC?

They sell overpriced items. like rtx 3060 for 1100 euros. never trust those scammers!

I had a warranty for my laptop and sent it to them. I had my hinges broken and they ordered new ones and fixed them as soon as the hinges arrived and got the laptop the very next day. Very polite customer service and very fast repairing service.

So on September 1st I received my first VR headset, an Oculus Rift S. 4 months later, it decides to break and say "USB Connection Not Working" despite me not doing anything to it. I sent my Rift S to warranty, got it back and it still had the same problem.'

Don't order from here, 700$ down the drain because the warranty teams IQ is the temperature of Greenland.

Easily one of the worst experiences I've ever had. Buyer beware. Find a different place.

Customer support is s*hit, they don't read your messages and just reply with 1 phrase. It's infuriating.

The issue that I've had:

1. They do not use 3DSecure or 2FA for payments and they are being blocked by the biggest bank in Romania, ING.

2. They don't tell you this before choosing a payment method, nor do they tell you this if you contact customer support. I had to call ING and their payment processor PAYU to get this information.

3. One of the products that I want to buy is already out of stock (a graphic card), and I can't just redo the order. The CS that I'm talking to doesn't understand this or he wishes to simply ignore this. He tells me that I should just redo the order and choose a different payment method.

4. You can cancel the complete order on the website, you need to send a message to the operator (??) and they'll cancel it. The CS guy tells me that he can't modify the state of the payment. What the hell? Just accept the cancellation for the whole order, right? Nope, he stopped replying.

Am cumparat componentele necesare pentru un PC, iar placa de baza a sosit nefunctionala - un Asus TUF Z390-PLUS GAMING (WI-FI). Am facut returul pe 26.Nov, iar de atunci nu am mai avut nici un update. Azi este 28.Dec, ceea ce inseamna ca s-a scurs termenul legal in care trebuie sa returneze produsul sau banii, dar pe cei de la PC Garage nu ii intereseaza de clienti. Momentul in care au incasat banii, nu mai existi pentru ei - nu raspund la telefoane, nu raspund la mesaje pe site... cel mult iti zic ca ei asteapta raspunsul de la furnizor. Dar ce legatura am eu cu furnizorul PC Garage?

Eu am relatia comerciala cu PC Garage, nu cu furnizorii lor. Marea firma de IT se impiedica de o placa de baza de RON 750. Orice vreti sa va cumparati, nu cumparati de la PC Garage.

Partea cea mai suparatoare este ca am toate componentele pe birou si stau sa ma uit la ele. Nu am nici o solutie, decat sa stau la coada si sa astept marii IT-sti sa isi aduca aminte de retur.

i ordered a $60 keyboard from them and waited for it 9 days just to get my command rejected because it got out of stock,even tho it reached the local deposit and should have been delivered.Dont recoccomend ordering from them

As vrea sa va povestesc si eu experienta mea cu acest "magazin" . Sunt client de aproxativ 5 ani. Am avut comenzi cu valori si mai semnificative si mai putin nesemnificative. In urma cu 2 ani am cumparat o tastatura redragon mecanica in valoare de 130 de lei. In ultimul am de folosire unele taste incepeau sa se apese dublu, probabil de la switch urile ce s au uzat. Am trimis si eu pentru prima data de cand sunt clienta ei un produs in garantie. Am explicat destul de clar defectup. Tastatura a fost trimisa fara absolut nici o urma de urme fizice, lovituri , socuri! Ca ei dupa cateva zile sa mi refuze si totodata anuleze garantia iar plata retutului trebuie achitata de mine cu motivul vag si neexplicat : "utilizare in conditii improprii" fara absolut nici o explicatie suplimentara cu ce ar putea insemna asta. Adica? Cum as putea eu utiliza in conditii improprii o tastatura al carui singur scop e sa i fie apasate tastele? Am folosit o pe post de cafetieta? Am facut sandwichuri pe ea? Am folosit o pe post de placa de surf? Faptul ca au refuzat sa schimbe niste switch uri (al caror valoare estimata era probabil la 25 lei. Hai sa zicem 1/4 din valoarea tastaturii desi sunt generos aici) si mai bine au pierdut un client vechi pentru ca au refuzat cu un motiv nesimtit sa respecte un drept fundamental al consumatorului. Asta spune multe despre ei, despre respectul care l au fata de clientii lor! Isi permit sa umble cu smecherii, pentru ca se bazeaza ca nu o sa fie trasi la raspundere. Va dati seama ca odata ajuns la ei produsul in garantie ei pot sa faca ce vor cu el, si sa scrie orice motiv pe foaie cand iti resping garantie cu motive ireal de aberante si nesimtite. Nu recomand nici unei persoane care doreste sa i fie respectate drepturile fundamentale de consumator sa aiba de a face cu acesti sarlatani, impostori. As da 0 stele daca ar fi posibil. Din punctul meu de vedere astfel de "magazine" ar trebui sa aiba 0 clienti, orice persoana ce vrea sa i fie respectate drepturile nu ar avea nici un motiv sa aiba de a face cu ri.

Really helpful they stayed after closing time to fix my pc great service

Țeapă totala, cumperi sunt probl. trimiți piesele la ei și. ți răspund ca nu intra în garanție,, ȘOC MECANIC '' deci ești de vină tu și PA! Asta fac cei de la PC Garage!!!
Te rezolvă instant!!!

These lowlifes are under the impression they can skirt legal consequences for selling resealed products as new, just because they added an illegal disclaimer that states (paraphrasing) you either figure it out at delivery time they are trying to scam you or it is what it is. They hire ex cons, I can only assume, ppl that are willing to spend time trying to falsify the original seal of a product to trick you into paying full price for a garbage reseal they either put their grubby hands on to begin with or were returned by other customers.
Two calls with a lawyer later it turns out they're full of sh!t. It's true, you need a lawyer and a bit of smarts... if you can't afford a lawyer scout the internet for other ppl screwed by these losers, you can form a civil suit and get them to pay through the nose.
Similar illegal practices are employed by other online shops in RO, unfortunately the situation won't change until ppl understand we need to take action. Hit them where it hurts - brand and money - and maybe there will be a change

Customer Service is really really bad. I just spoke with a rep(Geo.. or something like that), they are called "Computer Specialists", I asked him what video card he recommends based on the motherboard and processor i was getting - he is such a specialist that he ended the conversation. Apparently, he can't even search on google.

I recently bought PC parts ($500 value), and one part ($50, the computer case), was received damaged. I've been refused the refund/exchange based on their lack of accountability (they parked the ball in the courier's court). The package was sent out without insurance, so i found myself in a position where i can't get my money back or use the part. I strongly don't recommend this seller, the customer service is lacking.

So far have not encountered any issues. Fast deliveries.

There were a few cases where the response from the agents was a bit off, concerning a discrepancy between what the website said and what the actual warranty is.

That being said, I have to disclaim that I have never had to resort to their warranty service yet, which, according to reviews is where the problems begin.

i also ordered an expensive keyboard that came slightly bended via the transportation option (courier) and they said they can't fix it because it's my fault LOL! now my keyboard is stuck in their warranty dep. and i can't get in possession of it....NICE HUH?

hey are great, these comments are just not true at all, i always buy things from here and i never had a problem with them,every time i bought something from them they always send me emails with my delivery info and if i had a problem with something, i asked and they responded me immediately, most of the time i just had to wait 2-3 days for my packet to arrive,i don’t know why these reviews are that bad tho, they are pretty great

Don't buy. I could not return a product for coil whine and they did not even try to send it to the manufacturer. After I left a negative review of the product and their misconduct they did not allow my post and they even blocked my account from commenting.

evitati! produsul cumparat de mine a functionat 12h pana la upgrade-ul de firmware de la producator dupa care a murit subit .! am primit stornarea contravalorii produsului (inca nu am vazut banii inapoi) doar dupa numeroase mesaje cu operatorii pcgarage si asus.ro. acestia fac tot posibilul sa iti incalce drepturile: nu poti lua legatura cu niciun operator, nu poti raporta nicio nergula, pentru a beneficia de drepturile legale trebuie sa apelezi la avocati si probabil iti primesti banii inapoi dupa lupte seculare... in orice tara civilizata vanzatorul si producatorul isi ofera scuzele pentru problemele create inainte sa testeze drastic bonitatea clientului (apropo sunt client silver fara niciun retur in service de multi ani). toate acestea in timp ce am achizitionat un alt telefon tot de la pcgarge! poate ca am avut ghinion cu produsul asus, dar cu cu pcgarage ar fi o prostie sa continui colaborarea. de evitat..,,

Not professionals - do not buy! They don't care about customers.